Land Rover South Dade

Fernández Until today I was not completely sure what was happening with my 2017 Range Rover car until I went to service (Land Rover South Dade) dealers and repo Until today I was not completely sure what was happening with my 2017 Range Rover car until I went to service (Land Rover South Dade) dealers and reported my vehicle to the assigned service manager, Richard Valdivia, an excellent person and very attentive. He discovered, while doing the annual checkup, that the front camera of the car had never worked, he reported this to the technician and head of service in that dealership, Jose Mojeda, who claimed that the camera was broken due to a large frontal impact on my vehicle, a diagnosis that took me by surprise since the car was brand new and did not have any mark or bump, after many days with a rented Chevrolet Cross I was told I had to pay $ 603.00 for the camera to be fixed and I did not believe this was right so I called Land Rover USA and an investigation was done where it was decided that I should seek a second opinion at other dealerships. Days later I had an appointment at Land Rover fort lauderadade, it took me 55 minutes to get there. There I was greeted by attentive and responsible people, who had no debt or commitment to me, who had not sold me the car, had never met me, but their kindness and professionalism surpassed everything and Mrs. Karin Vargas and Mr. Mike Kennom fixed the problem for me in less than 15 minutes. The camera was not broken, it was simply disconnected, as I had said it had never worked, and it only cost me a “thank you” and my thanks once again goes out to that team of professionals from LAND ROVER FORT LAUDERDALE. It's shocking that the service and management of Land Rover South Dade is so poor and that it puts a high-end car firm such as Land Rover so far below the bar of excellence and service that is expected. I want to include that the man that sold me this car, Rene Lopez spoke several times with the manager of Land Rover South Dade and the manager was adamant that the camera was broken and not simply disconnected, as it was in actuality. More

Great experience with Sales Consultant Victor Andrews Victor’s superb customer service, patience, attentiveness made my experience at South Dade Landrover one I will never forget. My family and I are so a Victor’s superb customer service, patience, attentiveness made my experience at South Dade Landrover one I will never forget. My family and I are so appreciative that he strived to make us comfortable and happy during our decision making process. He was very personable and kind that we chose to name our car after his new born beeautiful daughter “Aubrey”. Thank you Victor for taking your time with us! Also special thanks to Juan Palaez for his knowledge and patience with educating us on the features of the car after signing. Ortiz Fam! More

Amazing experience David is the best! He was very attentive and gave me all necessary information to decide! We did a test drive and was really good! David is the best! He was very attentive and gave me all necessary information to decide! We did a test drive and was really good! More

Efficiency and professional Carlos Salas was very professional and self explanatory about the needs of service my vehicle needs. My vehicle where clean and well fixed. Thanks, Carlos Salas was very professional and self explanatory about the needs of service my vehicle needs. My vehicle where clean and well fixed. Thanks, Domingo Hernandez More

Excellent service provided by Andrew sales expert, financial and all the staff at Land Rover South Dade. A total different experience from previous lease in 2015. provided by Andrew sales expert, financial and all the staff at Land Rover South Dade. A total different experience from previous lease in 2015. More

Friendly and effecient The personnel are very friendly and professional in their handling of the service of the car. Also they were very helpful to make my stay pleasant The personnel are very friendly and professional in their handling of the service of the car. Also they were very helpful to make my stay pleasant More

Service check NicoleAt South Dade land rover, was extremely helpful she was efficient and courteous she resolve the problems quickly I couldn’t of had a better serv NicoleAt South Dade land rover, was extremely helpful she was efficient and courteous she resolve the problems quickly I couldn’t of had a better service experience More

Very efficient My service advisor Scott Guhin made the service experience easy. My vehicle was ready before the estimated time of completion. Will definitely recomm My service advisor Scott Guhin made the service experience easy. My vehicle was ready before the estimated time of completion. Will definitely recommend Scott Guhin. More

Excelent I loved the super service and they left my car super clean, thanks for the attention always super, Nelson is the best service advisor in south dade I loved the super service and they left my car super clean, thanks for the attention always super, Nelson is the best service advisor in south dade More

Tire issue Showed up last minute with the slow leak in my tire which concerned me Nelson took care of me right away I was in and out within 45 minutes really rea Showed up last minute with the slow leak in my tire which concerned me Nelson took care of me right away I was in and out within 45 minutes really really appreciate that. I do A lot of highway miles and I need to be safe Nelson took care of me ASAP. Awesome customer service. More