My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues.