Momentum Jaguar Volvo Land Rover - Service Center

Excellent service. Would recommend Kevin as he is courteous and thorough. Very patient and reliable. Very trustworthy. Overall a great service experience. Thanks, appreciate you Kevin. courteous and thorough. Very patient and reliable. Very trustworthy. Overall a great service experience. Thanks, appreciate you Kevin. More

Beautiful facility and my service rep was extremely friendly and efficient . Service maintenance was done in a timely manner . Customer service is awesome . Just a phone call to my salesman was all it friendly and efficient . Service maintenance was done in a timely manner . Customer service is awesome . Just a phone call to my salesman was all it took to schedule service he handled everything More

Jaguar Service Excellent service. Friendly and very professional staff at the dealership. Very comfortable with the health procedures and they also disinfected the Excellent service. Friendly and very professional staff at the dealership. Very comfortable with the health procedures and they also disinfected the car after servicing it. More

Jaguar F-Pace (Service on 4-16-20) Kevin is an outstanding Specialist and subject matter expert (SME). Most importantly, he is very courteous and polite. He shared operating procedures Kevin is an outstanding Specialist and subject matter expert (SME). Most importantly, he is very courteous and polite. He shared operating procedures that will aide in future maintainability checks and scheduling. Great Job Kevin! Thanks a million...R. Smith More

Great Experience Great experience with this dealer. Service is attentive, prices fair, and nice environment. Personnel seem truly interested in customers, not just s Great experience with this dealer. Service is attentive, prices fair, and nice environment. Personnel seem truly interested in customers, not just sales. I recommend them! More

Service Advisor, Nick Unruh and the service team are great partners. I’m most impressed with their professionalism and communication. They have my trust and confidence. great partners. I’m most impressed with their professionalism and communication. They have my trust and confidence. More

Highly recommend Kevin Sturgess, service advisor Kevin Sturgess has been our service advisor for over 19 years and he goes above & beyond to make sure our jags have the best service. He is always fr Kevin Sturgess has been our service advisor for over 19 years and he goes above & beyond to make sure our jags have the best service. He is always friendly and always checks to see what we have covered under warranty. I am on my 5th Jaguar and I believe it is because of Kevin that I still drive a Jaguar. More

Good Job! Kevin Sturgess has been very helpful in taking care of my cars. Quick in replying phone calls and gave good recommendation of the services needed. Kevin Sturgess has been very helpful in taking care of my cars. Quick in replying phone calls and gave good recommendation of the services needed. More

When compared to Hou N, Grapevine, and San Juan RR-J service groups, Hou SW service falls short. I bought my first Jag here in 2015. I have 3 now. The dealership’s buyer has an amazing knack for fin service groups, Hou SW service falls short. I bought my first Jag here in 2015. I have 3 now. The dealership’s buyer has an amazing knack for finding the sexiest versions of each model the stock - and all are well equipped - this makes buying a car from them really fun. The service advisors are friendly and work to please. This time, mine was Daniel, and he was responsive and professional. The loaner program representative was also efficient and polite. I’ve shared with all the dealerships I mentioned earlier that Jaguar could improve customer satisfaction by not only going over the loaner car’s condition with the customer, but ALSO doing the same checks on the CUSTOMER’s vehicle to assure any damage is pre-identified. This practice would improve the customer’s perception that the dealership’s focus is diligent in the care of their customer’s car. This particular visit (Feb 2020) got off on a bad start though by the inattentive service door receptionist. In the two hours I sat in the lobby, she spent >60% of her time visiting & flirting with male employees and texting on her phone rather than assisting customers wandering by her station the lobby near the service door. My service visit ended and I left, only to realize the unchecked, uncalibrated tire pressure monitors in the shop resulted in wide variance between tires and exorbitant pressure for one of my new $500/ea low profile tires. I left the dealership & noticed by my own car’s pressure monitors that the pressures on all 4 were widely varied from one to the next. The recommended pressure is 37, but all of them were >40 and one of them had been filled to 44! The next day I contacted Daniel, sending pics of my dashboard indicator. He apologized, told me he would notify the mechanic so he could recalibrate his gauges, and he provided the correct pressure settings so I could remedy the problem on my own. It bothers me though, that the service tech was unaware that his equipment in the shop is not maintained to this degree, and didn’t take 30 seconds to double check the car’s own indicator system when he pulled my vehicle out of the garage bay to release it to the service advisor. I realize these are small problems, but they erode customer confidence by indicating sub-standard quality and precision within the daily service Dept activities at this location - and I haven’t experienced these sorts of oversight issues at the other dealerships I mentioned. I appreciated the positive aspects of my visit and Daniel’s professionalism in his interaction with me. More

Great Service and Service Advisor Kevin Sturgess has been my service advisor since I bought my supercharged XF turbo in 2012. He is fantastic--gives great advice and doesn't upsell. Kevin Sturgess has been my service advisor since I bought my supercharged XF turbo in 2012. He is fantastic--gives great advice and doesn't upsell. More