Momentum Jaguar Volvo Land Rover - Service Center

Update to Customer Service Update to the overall experience with Momentum Land Rover 6/21/2017 - The dealership has done a complete turn around from my first experience below. T Update to the overall experience with Momentum Land Rover 6/21/2017 - The dealership has done a complete turn around from my first experience below. They've done everything they said they would and have really done a great job. I appreciate everything and if you are looking for a dealership who will take care of your service needs, this is the place! Keep up the great work and work on the first impression to come across this way when someone calls with a concern. It's good to know that you care about the customer and generate an environment that is friendly, courteous and professional. Update to my review below 6/14/2017 - I took the vehicle into the service department Monday and the experience was totally different than the call on that previous Saturday. There was a 180 degree turn in the attention to my concerns and solutions. They supplied me with a loaner quickly and were very professional and courteous. They have changed my feelings from the first impression. They've also found the problem to our vehicle and should have it repaired tomorrow. I'll give my final review when we pick up the vehicle. I will say for now, they're exceeding my expectations based on the initial contact. I have a 2015 Range Rover Evoque that has a check engine light come on and the vehicle isn't running nor shifting properly. I called this morning to get some help and was told that they only have a skeleton crew and their loaner department isn't open today. The next available appointment is at the end of June. I've purchased a Cadillac and was treated as a VIP when I had service concerns. They went out of their way to make sure that my concern was taken care of immediately. They provided a loaner for every type of service with no questions. Momentum treats you like they're doing you a favor by just talking to you. I update this rating once they have completed taken care of my concern for a more complete rating. More

Good services Good service reps ,friendly, courteous ,knowledge and helpful. this 25 words minimum is too long for a survey. cannot always have words of 25 all th Good service reps ,friendly, courteous ,knowledge and helpful. this 25 words minimum is too long for a survey. cannot always have words of 25 all the time More

Spring Car Service Clinic I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there 15 minutes prior. So, I show up before 12:45 and wait to be served at 1:00pm. That did not happen. My service agent did not approach me until near 2:00pm. I was finally done and out of there by 3:15. So, I miss 3 hours of work for a 1 hour service. Why take appointments if you are not going to honor them? The service center should have enough staff to cover the work that has been scheduled. This is not the first time that I have had issues with the service center wait times. This is one reason I no longer take my Volvo there for service. I may not take it there again for their service clinics in the future. More

No Service We had an appointment and had to wait almost 30 minutes for someone from service to talk to us. In the meantime someone who arrived after us with no We had an appointment and had to wait almost 30 minutes for someone from service to talk to us. In the meantime someone who arrived after us with no appointment was taken before us. No receipt itemization was provided since the service was covered, so we can only assume the services performed were appropriate. More

First Land Rover and glad I went to Momentum I bought my first Land Rover from Momentum couple of weeks ago and had a great buying experience with Ron Roath. What made my experience even better I bought my first Land Rover from Momentum couple of weeks ago and had a great buying experience with Ron Roath. What made my experience even better was that on the way to a meeting this morning, my tire warning light came on (it was due to the sudden temperature change). I called Ron right away and he was able to have the car checked right away, and I was on my way in less than 10 minutes. I am enjoying my car and having a good experience with the purchase and service is just icing on top! THanks Ron!! More

Great! I bought a new jaguar here in 2009. It has had run-of-the-mill problems and has been out of warranty for a while. Now, with age, it is starting to a I bought a new jaguar here in 2009. It has had run-of-the-mill problems and has been out of warranty for a while. Now, with age, it is starting to act up and I need to bring it in more than usual. I get great service from their service advisor -- Kevin Sturgess. He never steers me to more expensive repairs/maintenance than i need, works hard to make sure I get my car back as soon as possible, keeps me updated on the status of my issue, and is very responsive whenever I call. These sound like simple things that you would expect from anyone in the service business, but IT IS RARE when it comes to cars. Just the other day, i had a problem with my smart key. It broke in several pieces when i dropped it on the pavement. It was totally unusable (and my car couldn't be used without a functioning smart key). I figured i needed a new key. This would be about $300 + an additional charge for a service visit for them to program the new key. Kevin fixed it in 5 minutes and spared me the expense (plus, saved me a 2nd trip to the dealership). I really appreciate it and would highly recommend anyone ask for Kevin if they own a jaguar and need service. For those of you considering buying a jaguar, the level of service you get from Momentum should be a top a consideration. I am very satsified after dealing with them (and Kevin) for the last 7 years. More

Thank You Ron! Bought a Land Rover a year ago and came in for Annual Maintenance. Ron overheard our issue and stepped in to help us and went above and beyond to mak Bought a Land Rover a year ago and came in for Annual Maintenance. Ron overheard our issue and stepped in to help us and went above and beyond to make it right. I truly appreciate his help and fixing our previous saleswoman's mistake. Will definitely recommend Ron to anyone in the Land Rover/Jag market and for future purchases. Ron has it going on!! Thank you again! More

My Volvo S40 Brought my car in for brake jobs/4 wheels alignments and I am very happy with the service. Many thanks to Jerry Bailey, service advisor, always share Brought my car in for brake jobs/4 wheels alignments and I am very happy with the service. Many thanks to Jerry Bailey, service advisor, always shares his best knowledge and extremely helpful when I have questions about my car. More

2 hour service with no loners??? We called ahead and booked an appointment for maintenance. They failed to tell us that the service would take at least two hours and they they did not We called ahead and booked an appointment for maintenance. They failed to tell us that the service would take at least two hours and they they did not provide loaners? Seriously? This is a luxury car dealership? Do you know your customers? I won't be back. More

Good work ... but questionable customer service Brought my vehicle in for service, and while the work performed was good, the promised updates and follow-thru never materialized. In fixing our car t Brought my vehicle in for service, and while the work performed was good, the promised updates and follow-thru never materialized. In fixing our car the first time, the service/repair shop broke some interior plastic parts which they said would have to be ordered from the factory and would take just a few weeks. Well, nearly three months later and after 5 calls that I made (they never once called us) the parts finally arrived, even though when I called today to yet again check on the parts, they said they have no record of the order whatsoever, to which I very quizzically and frustratingly replied with an invoice number, and then, pow, boom, shazam!- the parts magically appeared ?!? Seriously ?!? (save your receipts folks). Very disappointing to see a dealership be so quick to take a family's hard-earned money, yet so slow (in fact, non-responsive) in keeping a customer informed on any status. Neither our service advisor nor any parts employees ever called us, not even once. Mind you, the part is not super critical to the cars function, but broken pieces (that the dealership themselves caused) are unsightly on a $60k+ luxury car. This whole silly matter would be understandable/tolerable if it was a Chevy, Kia or cheap Honda, but definitely not something you expect from a dealership selling and servicing Jaguars. It's a simple matter of principle and integrity, nothing more. Be cautious and vigilant, and be prepared to spend time/do work as a customer when/if dealing with Momentum. More