Land Rover Sudbury - Service Center

Bobby in parts and Matthew and service were terrific. Excellent job timely completed. Very impressed with the dealership. Excellent job timely completed. Very impressed with the dealership. More

After a very unpleasant two day exchange with Matt and Craig in the service dept. at Sudbury Land Rover, I received a call from the General Manager, Luis Augusto Angelo. Mr. Angelo (Luiz) patiently listen Craig in the service dept. at Sudbury Land Rover, I received a call from the General Manager, Luis Augusto Angelo. Mr. Angelo (Luiz) patiently listened to my concerns. Our conversation was reasoned and genuine. After such a positive and productive conversation with Luiz, I felt an obligation to post this addendum. It is the right thing to do. More

Received good service, Customer service was very good as well, will be looking forward to go back if needed for service. well, will be looking forward to go back if needed for service. More

Great experience but only gave 4 stars because I didn’t get a call when my car was ready, only an email. get a call when my car was ready, only an email. More

The reason I bring my LR4 o Land Rover Sudbury is Robert Wendler in service. Bobby is a great combination of knowledgeable and sincerely friendly. Additionally, Bobby always is looking out for my safety! Wendler in service. Bobby is a great combination of knowledgeable and sincerely friendly. Additionally, Bobby always is looking out for my safety! More

People were very courteous and informed me what they would do. Waiting area was very comfortable. would do. Waiting area was very comfortable. More

My experience could not have been worse. Matt in service and the tech slow walked my repair. Matt repeatedly lied to me for two days. When confronted with his inconsistent statements Matt bl Matt in service and the tech slow walked my repair. Matt repeatedly lied to me for two days. When confronted with his inconsistent statements Matt blamed the technician. Now without Bobby Wendler in the service dept, and Herb Chambers oversight, the service dept is devoid of knowledge and integrity. Stacia noticed I had been left waiting for 3.5 one day and still had to come back the next day. Stacia sincerely inquired if she could assist in any way. If I ever come back again, it will only be because of Stacia. Of note, when I came in the second day, Matt had already spoken to Craig, the service manager. From Craig's glowering glare I ascertained it would be Sisyphean to try to talk to him. Craig was well aware of the issues and dishonesty yet it apparently was fine with him. Who in their right mind would use a vehicle service department they no longer trust? After 15 years of exclusively Land Rover Sudbury patronage, I am done. More

Great service team ! Helpful and informative all the time ! Willing to run extra miles to keep customers happy Helpful and informative all the time ! Willing to run extra miles to keep customers happy More

It was absolutely awful! I will never buy another vehicle from Herb Chambers. There is a systemic problem with my car windows and they charged $1500 in labor to replace a $2 I will never buy another vehicle from Herb Chambers. There is a systemic problem with my car windows and they charged $1500 in labor to replace a $259 part. Awful. More

The service team is amazing! ! The way they greeted me, provided me a loaner same day, diagnosed the issues SAME DAY. They were able to fix the issue the same day and next day my ! The way they greeted me, provided me a loaner same day, diagnosed the issues SAME DAY. They were able to fix the issue the same day and next day my car was ready for pick up. They were fast, efficient and made sure to follow up the next day to ensure my car was driving as it should. Derek was the service advisor assisting me and he was super communicative and helpful. I will definitely come back in the future. I highly recommend this place to anyone who needs service on Land Rover / jaguar vehicle! You will not regret it nor be disappointed! They aim to please and always inquiring how they could do better. More