Matthew Maillet

Land Rover of Sudbury took complete advantage of me and sold me an absolutely dangerous mess of a pre-owned vehicle. Not only did they not do a thorough quality review of my vehicle as promised and adve sold me an absolutely dangerous mess of a pre-owned vehicle. Not only did they not do a thorough quality review of my vehicle as promised and advertised (or they did and disregarded it), but they also neglected to fix and replace broken items, even after making me aware of them, and then tried to make me pay for their negligence. Just for reference, I'm talking about things like literally rotting axle boots with fluid leaking all over them, multiple fluid leaks, broken & leaking water pump, busted PVC, broken super-charge snout, & more...you name it. I am truly one of those people who tries to only leave 5 star reviews, but this is by far one of the worst and most shocking experiences I have ever had, and I really dont want anyone else else to go through this. Basically, I bought a car in April and 3 weeks later it needed about $8k worth of work to make it safe to drive, including an actively leaking water pump. After trying extremely hard to get an official breakdown of the necessary repairs and the associated costs, I finally spoke with my advisor on the phone who told me that the sales team would be covering the repairs. Sweet, right?! I mean, rightfully so. Well they forgot (or neglected) to replace the actively leaking water pump, which caused another $10k in damage 2 weeks later. That damage then caused my mother and I to break down on the highway this past week on the way home from the hospital with a smoking engine and a lit-up dashboard of warning lights and all types of unwanted excitement. The car was towed back to Land Rover of Sudbury for the 2nd time since picking it up mid-April. 2 days later, they had the service rep text me to apologize and say that they never replaced the water pump and wouldn't be able to cover the repair caused by that same water pump...can you even imagine? PLEASE DO NOT BUY A CAR FROM THESE PEOPLE!! More

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Always a great experience. What stands out most about Sudbury Land Rover, is the level of customer service. Everyone I interact with there is always friendly, respectful, and a What stands out most about Sudbury Land Rover, is the level of customer service. Everyone I interact with there is always friendly, respectful, and attentive, which makes the entire process of dealing with car issues feel easy and far less stressful. More

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team did a great job! keep up the good work! time did a great job keep up the good work! time did a great job More

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They go above and beyond to take care of their customers. Thank you Matthew Maillet for your exceptional service! Thank you Matthew Maillet for your exceptional service! More

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Land Rover Sudbury provided very friendly, professional, efficient, and courteous service to me that day. efficient, and courteous service to me that day. More

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Service was done the same day, they called me an uber, and Matthew was extremely friendly and kind and Matthew was extremely friendly and kind More

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Matt and the Land Rover Sudbury team were great. They kept me informed each step of the way, and made sure I was satisfied with the work throughout the process. They kept me informed each step of the way, and made sure I was satisfied with the work throughout the process. More

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I recently had my SUV serviced at Land Rover Sudbury, and couldn’t be more pleased with service provided. couldn’t be more pleased with service provided. More

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Land Rover Sudbury is classic profile of a super well run dealership. Everything from how the staff greets you and goes out of their way to serve you to the attention to detail. Matt was exceptional in how dealership. Everything from how the staff greets you and goes out of their way to serve you to the attention to detail. Matt was exceptional in how he listened to my concerns and answered all my questions. I would recommend them for all your Land Rover needs. More

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Stacia the service advisor has extremely poor communication skills you will not get a call from her about your vehicle. Good luck waiting for a call back you're going to get texts and vague answe communication skills you will not get a call from her about your vehicle. Good luck waiting for a call back you're going to get texts and vague answers to any questions the service manger here is no better and will have no answers. Don't believe me read every service review this department has all the same thing. And as soon as you disagree they will screen the calls and not return any messages you leave. Fortunately only way I got my issues resolved was through the general manager here a true gem only wish the service department had the same level of guest service or competence. My advice find another dealer until they replace the service manager and start holding this team accountable for how they treat the people they are supposed to serve. More

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