Land Rover Tampa

A very unhappy customer! I purchased a used vehicle and the next day, less than 24 hours the brakes are squealing, the engine light comes on, and with all the fees they charg I purchased a used vehicle and the next day, less than 24 hours the brakes are squealing, the engine light comes on, and with all the fees they charged to get the car ready, my husband had to show Orianna the dog hair throughout the newly inspected vehicle. They car wash washed and vacumed out. Still dog hair. Took the car to another dealership, and was told it needed brakes, there was an open recall,that no one even cared to have fixed,and the engine light was another charge to find out. We contacted Orianna and the sales manager Jacob. Jacob told me I had purchased a used car and that was that. I felt likeI was at a buy here, pay here lot. To say this to a customer that had issues with a purchase the very next day. No compassion, not courteous at all. My husband made an appointment and we came in to our surprise it was a diagnostic charge of $300. Rory the sales advisor informed us, I spoke with Jacob, who was hesitant and took an aggressive stance and said that he would only waive the diagnostic fee. Jacob stated that he was not doing anything else. I was very disappointed, because if this is how you treat customers just to sell cars. Rory turned a negative situation better. I'm still not satisfied, because I have a car that I recently purchased that was not leaned, needs breaks, and the engine starter recall. I really expected better from Land Rover! Rory was top-notch! To Land Rover, when dealing with customers you should do better. To have Jacob tell me there was nothing he could do for me and that I had purchased a used car, was a horrible feeling. I'm stuck with a car that needs break work. I've already poured hundreds into it getting it detailed, oil change, and I haven't even had it 10 days and it's squealing. I hope this helps someone. Again Rory in the service department went above and beyond. To him we were more than just another sell, Rory treated us as human beings that had feelings. He showed up compassion, and for that I am thankful. Thank You, Rory!!!!!! More

Rory and Fernando are Amazing! Thank you for both for your professional and prompt assistance. Thank you for both for your professional and prompt assistance. More

I purchased a 2016 LR4 from this dealership and made the mistake of allowing myself to be talked out of a Pre-Purchase Inspection conducted by an outside specialist before signing for the vehicle. Forrest m mistake of allowing myself to be talked out of a Pre-Purchase Inspection conducted by an outside specialist before signing for the vehicle. Forrest made it sound like the Service Department had taken great care of the vehicle, so to my surprise - when I brought it in to a Euro Specialist mechanic for an inspection, I was told the LR4 needs $23k in repairs. More than I even paid for the vechicle. Of course I did not expect a perfect vehicle - it is 10 years old and has 124k miles, I get it. But at least be upfront about what kind of shape it is in. When closing on our deal, Forrest also talked me into adding on a completely unnecessary protective coat for the vehicle exterior for $3k. Upon further research, it is clear that you can get this done for $1.5k at any local shop. After all the paperwork was done, no one ever called me to let me know that the vehicle was ready for me to take it home. I had to call multiple times, and of course it turned out that it had been ready for a couple days - they just never let me know. It was now over a week after closing on the purchase. When I came back to pick up the car, it clearly hadn't been detailed and it didn't even have a license plate on it. I understand that my $17k purchase is small potatoes for a Land Rover dealership, but come on guys. But we're not done yet! Over a week after I took the car home, Fernando the finance guy is texting me saying that there is a problem with the registration and financing - telling me that I need to go to the DMV and get my licensed turned into a Real-ID. Oh??? Seems like that's something that should be checked before I drive the car off the lot, no?? I don't appreciate a car dealership expecting me to rush off to the DMV for a new license because their either didn't follow their own procedures, or didn't know the procedures. Fernando ended up accepting my passport and military ID as Real-IDs, after I made the suggestion myself - didn't seem like he was going to offer that unless I said something. Overall pretty negative experience, I truly felt like these guys gave me the classic car salesman run-around. For a brand as highly respected as Land Rover, I was truly disappointed to feel this way. I will not be returning. More

Sam was very responsive. Sam was the only service rep in the are and he stopped what he was doing to see how he could help me. Explained the next steps, checked my vehicle in Sam was the only service rep in the are and he stopped what he was doing to see how he could help me. Explained the next steps, checked my vehicle in and requested valet to return me to my office. Over and above. More

Dave Freeman was a great help in this deal I recommend this dealership to anyone this dealership to anyone More

Fantastic Experience! My service advisor was friendly, kind, and responsive. The information was straight forward and kept me informed throughout the process. My service advisor was friendly, kind, and responsive. The information was straight forward and kept me informed throughout the process. More

Same as awesome always communicative goes above and beyond and he really cares about what he’s doing answers all my questions and it’s truly supportive of the process beyond and he really cares about what he’s doing answers all my questions and it’s truly supportive of the process More

I was shopping for a car and found one that I really liked on the website for Land Rover of Tampa. I never really bought a car by just going on the website before but thought I would try it. I live in P liked on the website for Land Rover of Tampa. I never really bought a car by just going on the website before but thought I would try it. I live in PA and in FL so I needed to find a car before I landed in Fl. My car got rear ended at a stop light and was totaled. The salesman David Freedman was very helpful and got me all the answers I needed to know and went above and beyond to help through the purchase of my car. I would highly recommend this dealership. He delivered my car to the airport so that I could drive it home. I love my 2024 Defender and I love the way this dealership treated me. Not ever did I have such a good experience purchasing a car. More

Sam Falbo is the best service advisor in the industry. The car always is taken care of in the highest manner thank you The car always is taken care of in the highest manner thank you More

Once again a great experience with Land Rover Tampa, and Sam Falbo and entire Service Team. they took the time to review the needed service and went the extra mile with a thorough multi-point inspection whi Sam Falbo and entire Service Team. they took the time to review the needed service and went the extra mile with a thorough multi-point inspection which uncovered a warranty item repair that saved me over $800.00. Kept me informed along the way and delivered my vehicle back to me cleaner than when it went it. Highly Recommend! More