Land Rover Thousand Oaks

Do NOT have your vehicle serviced here. My 2016 Range Rover Sport has been there 2-days for an AC issue and they haven’t even looked at it yet. When I inquired about a loaner, they said none were available. Bad enough that they supposedly fixed it last week and didn’t, so I had to bring it back again.

It is with a heavy heart that I write this review, as I have been a customer at this dealer for almost 8 years. I have bought a Jaguar from them and then later leased a Range Rover . NEVER AGAIN On too many occasions to count my phone calls were not returned and I was forced to call the service department to intercede. Trying to turn in a lease there was almost impossible. The salesperson Dash Gill gave me a quote for a buy out and I agreed but when I attempted to return the lease he said he was not authorized to take it back saying his manager was " camping in the woods and could not be reached" They were attempting to get me into another lease, which they said they COULD do and in doing so they COULD take back my lease but only if I leased another car. I had a written quote form them on a buy out amount! I had agreed to this amount and scheduled a day to bring it in only to be told he could not take it. Then when I asked to speak to a manager he said she too was out as well at a conference. ( Does no one actually work at this dealership?) I then asked for an assistant manager and was told she would call me and she never did. And I was a loyal customer who bought one high end jaguar and leased another., I can only imagine how they treat people with no previous history with them. I ended up leasing a Mercedes and they took my car, paid me a fair price for my trade in for my Range Rover and treated me like a human being. They went out of their way to help me. It's really too bad my own dealership treated me so incredibly badly! I am disgusted with them and particularly Dash Gill. They were incredibly rude to me and flat out deceived me.They wasted my time when they they tried to get me to lease another car by agreeing to buy back my lease and then refusing when I said I was not leasing another car from them. Shame on you all... Never Again. Mercedes form now on, they know how to treat a customer!

Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me. LS