Buying a 2017 Discovery at Land Rover Thousand Oaks was the worst vehicle purchase experience I have had in 40 years. Here is the story.
Though this was a 2017 Discovery, it was listed as NEW on their website. The salesman (Jim Verderame), who I spoke to by phone, assured me the Discovery was NEW. He stated it had been sitting on the lot for two years and all warranties were still valid. The price was good so I agreed to the purchase without negotiating based on our discussions of this being a NEW vehicle. The salesman had a quote written up using the listed price, but otherwise did no work to sell it at all.
After wiring the money, I planned to fly in from Reno to pick up the Discovery a couple days later. Once I arrived and sat down with the Finance Manager (Beatrice Fernandez) the truth started to come out. Turns out the vehicle was not considered NEW, but had been put “in-service” by the dealership six months prior on January 2, 2019. It didn't have the 31 miles as shown in the online listing and the quote, but, instead, over 300 miles. The Warranty was not the full four years, but began in January so only three and a half years. However, the Finance Manager did ASSURE me the maintenance period would begin the day I picked up the vehicle, July 6, so I wouldn't be paying for the One Year Service early. Turns out that wasn't true either.
I didn't learn the truth about the maintenance schedule until two weeks later. Having some questions, I had followed up with the Finance Manager and asked her to document in writing what she stated in the meeting. After some delay, she again stated, via email this time, the maintenance schedule start was July 6. It took a call to their Service Department to learn the truth. The Land Rover database showed the maintenance schedule started six months earlier as well. The first service, therefore, was due in just six months, January 2020. Not happy!
It took several more weeks and repeated phone calls/emails for me to finally hear from someone at the dealership who was interested in talking about resolving the issue they created. From the GM (Kenneth Greene), to the Sales Manager (Kevin Bork), to the salesperson (who basically disappeared) and Finance Manager, no one wanted to address the problem. Ultimately, the dealership did not make me whole for selling a NEW vehicle that did not have a full Warranty nor the 31 miles on it as stated. They did agree to pay for the One Year Service and I settled for that small check just to get this terrible experience behind me.
If you want to purchase a Land Rover, do it. We love our Discovery. But don't buy from these people. Land Rover Thousand Oaks will rip you off if they can. Drive the few extra miles to a reputable dealership. There are plenty to pick from around the LA area. If I had not paid to fly in and rent a car to make the purchase, I never would have completed the sale.