Land Rover Thousand Oaks

I purchased a used 2022 Range Rover Sport SVR remotely from Land Rover Thousand Oaks, and unfortunately the experience has been extremely disappointing. Before purchasing, I specifically asked my sales from Land Rover Thousand Oaks, and unfortunately the experience has been extremely disappointing. Before purchasing, I specifically asked my salesperson about the condition of the vehicle's wrap and requested close-up photos of any imperfections. I was assured the wrap was fine, but the requested photos were never provided. We did a FaceTime walkaround, although the video quality made it difficult to inspect the vehicle properly. Upon delivery, I discovered widespread discoloration and deterioration of the wrap across the hood and side panels, along with several cosmetic and bumper/trim fitment issues that weren't apparent beforehand. I also discovered that the dealership's listing photos showed the vehicle equipped with premium Michelin Pilot Sport All Season 4 tires, but it was delivered with budget-brand OmniMax Velocity Sport tires instead. I contacted my salesperson less than 24 hours after receiving the vehicle to express my disappointment and ask about the possibility of returning it. I was simply told it was a used car and they couldn't take it back. I subsequently contacted management, who acknowledged my concerns, requested photos, and assured me they would personally review everything. I provided the requested documentation on October 6 and followed up again on October 8. As of October 13, I still haven't received a meaningful response or decision. I've been clear that I'm hoping to return the vehicle rather than have it repaired, and I've even offered to contribute toward reasonable transportation costs to help make that possible. I understand that purchasing a used vehicle comes with some imperfections, but I expected greater transparency and better follow-through from a franchised luxury dealership, especially when purchasing remotely. One other frustration during the purchase was a $1,500 Max Shield product that the dealership acknowledged was optional, but when I asked to remove it, I was told that wasn't possible. I found it frustrating that an allegedly optional product was effectively mandatory. I'm still hoping management will work with me toward a reasonable resolution and will gladly update this review if they do. More

I was very close to purchasing a used Land Rover Defender from Land Rover Thousand Oaks, and unfortunately the experience ended up being very disappointing. To be fair, the salesperson was responsive, pat from Land Rover Thousand Oaks, and unfortunately the experience ended up being very disappointing. To be fair, the salesperson was responsive, patient with my questions, and the pricing on the vehicle was competitive. I also appreciated that the dealership had already discounted the vehicle. My frustration was not really with the initial communication or the price itself, but with important details that were only disclosed very late in the process. By the time my wife and I came in to finalize the purchase, I had already spent a significant amount of time working through the deal, arranged financing, taken a hard credit inquiry, and rearranged our family schedule so we could come in and complete the transaction. We were essentially at the point of signing the contract when I learned that the Defender came with only one key. That was a major surprise. On a vehicle like a Defender, a replacement OEM key can cost around or even over $1,000. I understand that used vehicles do not always come with two keys, but I believe something this significant and costly should be disclosed earlier in the process, especially before a customer invests this much time, goes through financing, and arrives ready to sign. I asked whether the dealership could either provide a second OEM key or make a modest adjustment to the price, but they were unwilling to do so. What was most frustrating was that we were genuinely ready to complete the purchase, yet there seemed to be no flexibility to resolve what was, for us, an important last-minute issue. Another concern was the vehicle’s certification status. The Defender appeared on Land Rover’s inventory website as “Approved Certified Pre-Owned,” and I have a screenshot showing that. However, when I came in and asked about it, I was told that the vehicle was not actually being sold as a Land Rover Certified Pre-Owned vehicle. On a used Land Rover, that distinction matters because warranty coverage and certification are important parts of the buying decision. I would have appreciated much clearer information about that before coming in. Again, I want to be balanced: the salesperson was courteous and responsive, and the vehicle price was competitive. My disappointment is with the overall dealership process, the late disclosure of the one-key situation, the confusion around the CPO status, and the unwillingness to find a reasonable solution once we were already at the finish line. In the end, the dealership lost a customer who was ready to buy. I hope they improve how these details are disclosed to future customers, because better transparency earlier in the process would have made a big difference in my experience. More

Genera manager Mike Atapour is the best person we met and He given us the prefect deal. The sales Rep Marisa she helps us to select vehicle at Range Rover she is so dedicated with her work which makes us rea He given us the prefect deal. The sales Rep Marisa she helps us to select vehicle at Range Rover she is so dedicated with her work which makes us really easy and simple to chose vehicle Thanks you Range Rover!! More

We had a great experience at Land Rover of Thousand Oaks! Our sales men, Erik and Roger did an outstanding job directing us to the perfect Range Rover SE to meet our needs. We love our new purchase! Than Our sales men, Erik and Roger did an outstanding job directing us to the perfect Range Rover SE to meet our needs. We love our new purchase! Thank you! The Williams' More

Great service and support. Our salesperson, Cody was fantastic - knowledgeable, honest, and courteous. Over the years, we have bought several Range Rovers from this dealership, Our salesperson, Cody was fantastic - knowledgeable, honest, and courteous. Over the years, we have bought several Range Rovers from this dealership, and they are always the best! More

I have purchased a lot of cars in my time, and this was by far the best dealership experience I have had. Stephan was amazing from start to finish. He was very patient, knowledgeable and always up front by far the best dealership experience I have had. Stephan was amazing from start to finish. He was very patient, knowledgeable and always up front with what he would be able to deliver. I highly recommend Land Rover Thousand Oaks! More

Wonderful experience. I have bought or leased many cars over the years and this was one of the best experiences I have ever had. I have bought or leased many cars over the years and this was one of the best experiences I have ever had. More

We had a great experience buying our Range Rover from Land Rover of Thousand Oaks. Cenk was amazing and helped us find exactly what we wanted and we love the car we bought. Next experience buying a car. Land Rover of Thousand Oaks. Cenk was amazing and helped us find exactly what we wanted and we love the car we bought. Next experience buying a car. Thank you More