Land Rover Thousand Oaks

I was very close to purchasing a used Land Rover Defender from Land Rover Thousand Oaks, and unfortunately the experience ended up being very disappointing. To be fair, the salesperson was responsive, pat from Land Rover Thousand Oaks, and unfortunately the experience ended up being very disappointing. To be fair, the salesperson was responsive, patient with my questions, and the pricing on the vehicle was competitive. I also appreciated that the dealership had already discounted the vehicle. My frustration was not really with the initial communication or the price itself, but with important details that were only disclosed very late in the process. By the time my wife and I came in to finalize the purchase, I had already spent a significant amount of time working through the deal, arranged financing, taken a hard credit inquiry, and rearranged our family schedule so we could come in and complete the transaction. We were essentially at the point of signing the contract when I learned that the Defender came with only one key. That was a major surprise. On a vehicle like a Defender, a replacement OEM key can cost around or even over $1,000. I understand that used vehicles do not always come with two keys, but I believe something this significant and costly should be disclosed earlier in the process, especially before a customer invests this much time, goes through financing, and arrives ready to sign. I asked whether the dealership could either provide a second OEM key or make a modest adjustment to the price, but they were unwilling to do so. What was most frustrating was that we were genuinely ready to complete the purchase, yet there seemed to be no flexibility to resolve what was, for us, an important last-minute issue. Another concern was the vehicle’s certification status. The Defender appeared on Land Rover’s inventory website as “Approved Certified Pre-Owned,” and I have a screenshot showing that. However, when I came in and asked about it, I was told that the vehicle was not actually being sold as a Land Rover Certified Pre-Owned vehicle. On a used Land Rover, that distinction matters because warranty coverage and certification are important parts of the buying decision. I would have appreciated much clearer information about that before coming in. Again, I want to be balanced: the salesperson was courteous and responsive, and the vehicle price was competitive. My disappointment is with the overall dealership process, the late disclosure of the one-key situation, the confusion around the CPO status, and the unwillingness to find a reasonable solution once we were already at the finish line. In the end, the dealership lost a customer who was ready to buy. I hope they improve how these details are disclosed to future customers, because better transparency earlier in the process would have made a big difference in my experience. More

Genera manager Mike Atapour is the best person we met and He given us the prefect deal. The sales Rep Marisa she helps us to select vehicle at Range Rover she is so dedicated with her work which makes us rea He given us the prefect deal. The sales Rep Marisa she helps us to select vehicle at Range Rover she is so dedicated with her work which makes us really easy and simple to chose vehicle Thanks you Range Rover!! More

We had a great experience at Land Rover of Thousand Oaks! Our sales men, Erik and Roger did an outstanding job directing us to the perfect Range Rover SE to meet our needs. We love our new purchase! Than Our sales men, Erik and Roger did an outstanding job directing us to the perfect Range Rover SE to meet our needs. We love our new purchase! Thank you! The Williams' More

Great service and support. Our salesperson, Cody was fantastic - knowledgeable, honest, and courteous. Over the years, we have bought several Range Rovers from this dealership, Our salesperson, Cody was fantastic - knowledgeable, honest, and courteous. Over the years, we have bought several Range Rovers from this dealership, and they are always the best! More

I have purchased a lot of cars in my time, and this was by far the best dealership experience I have had. Stephan was amazing from start to finish. He was very patient, knowledgeable and always up front by far the best dealership experience I have had. Stephan was amazing from start to finish. He was very patient, knowledgeable and always up front with what he would be able to deliver. I highly recommend Land Rover Thousand Oaks! More

Wonderful experience. I have bought or leased many cars over the years and this was one of the best experiences I have ever had. I have bought or leased many cars over the years and this was one of the best experiences I have ever had. More

We had a great experience buying our Range Rover from Land Rover of Thousand Oaks. Cenk was amazing and helped us find exactly what we wanted and we love the car we bought. Next experience buying a car. Land Rover of Thousand Oaks. Cenk was amazing and helped us find exactly what we wanted and we love the car we bought. Next experience buying a car. Thank you More