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Land Rover Thousand Oaks
Thousand Oaks, CA
27 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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27 Reviews of Land Rover Thousand Oaks
March 13, 2024
The service advisor was misleading and didn’t tell me the truth about my repair, I asked him to replace the emblem on the hood of my car, a couple of days later he called me to inform me that the car is the truth about my repair, I asked him to replace the emblem on the hood of my car, a couple of days later he called me to inform me that the car is ready. I went to pickup the car but to my surprise the emblem was not straight, he agreed to replace it. A couple of days later, he delivered the car but again the 2nd emblem was a bit worst, so I returned the car to try one more time. A couple of days later he texted me that the car is ready, I texted him back if he replaced the emblem for the third time and he replied yes. I went to pickup the car and it looked worse than the previous 2 times until I saw a note in the car to the Bodyshop to adjust the emblem and not to replace it which weakened the adhesive tape behind it and looked horrible but what was so terrible is his manager who chose to support the service advisor and told me to live with it! So I complained to the principal owner of the establishment and the GM but they didn’t reply so I took my complaint to Range Rover corporate and their reply was each dealership is privately owned and all they can do is forward my complaint. Days has passed and replies. More
by Joeelian
Employees Worked With
Scott service advisor
Helpful March 09, 2024
Great service always in this dealership They have to cover for the lack of customer service at their corporate level Victor Avelos is the best cover for the lack of customer service at their corporate level Victor Avelos is the best More
by Ynetanel
Employees Worked With
Victor Avalos
March 06, 2024
The experience in purchasing my new Range Rover was the best...My sells man Ilan couldn't have been better a real gentleman ... he was perfect... Ilan didn't pressure me he guided me with kindness and pati best...My sells man Ilan couldn't have been better a real gentleman ... he was perfect... Ilan didn't pressure me he guided me with kindness and patience !!! He truly is one of the best Sales men I have encounter ... I hope you will treat him with respect maybe even give him a raise he deserves it !!!!!!!!! Dolly Brown More
by dolly brown
Employees Worked With
Ethan Winkler, Tom Valasek, Scott Stanley
March 02, 2024
Friendly staff. Modern building. Welcoming atmosphere. First time customers. Hope service is as great as purchasing process. Modern building. Welcoming atmosphere. First time customers. Hope service is as great as purchasing process. More
by BG
Employees Worked With
MANNY CANDELARIO
March 01, 2024
Justin is an absolute gentleman. Very patient with my questions and got back to me quickly when I called for updates. He was very understanding of a female in distress when stuck wit Very patient with my questions and got back to me quickly when I called for updates. He was very understanding of a female in distress when stuck without a car. One of the more pleasant experiences I’ve had at a dealership More
by Crystalcbush
Employees Worked With
Justin
April 12, 2020
State of the Art Dealership and Service Dave Bouchard is the Best Service advisor I have ever worked with and I am a true gearhead with many vehicles from many high end Brands. We actually l Dave Bouchard is the Best Service advisor I have ever worked with and I am a true gearhead with many vehicles from many high end Brands. We actually look forward to having our Range Rover serviced. We live over thirty minutes away in West LA and drive all the way to Thousand Oaks just for service. There are two Land Rover dealerships much closer to our house. We had tried them in the Past, but they pale in comparison to Land Rover TO... not even close We have been working with Dave for ten years now. We call ahead to let them know we are coming and arrange for a loaner. As others have stated they have offered to bring my Wife's Range Rover back to our house when completed. Dave and his Team are the best, He has been promoted to more of a managerial role now so we work with Victor and Efrain when he is tied up. The Service department can be busy since the word has gotten out how good Dave and his Team are. So just make an appointment More
by Highway 29
Employees Worked With
Dave, Victor, Efrain
August 27, 2019
Ripoff Artists Buying a 2017 Discovery at Land Rover Thousand Oaks was the worst vehicle purchase experience I have had in 40 years. Here is the story. Though th Buying a 2017 Discovery at Land Rover Thousand Oaks was the worst vehicle purchase experience I have had in 40 years. Here is the story. Though this was a 2017 Discovery, it was listed as NEW on their website. The salesman (Jim Verderame), who I spoke to by phone, assured me the Discovery was NEW. He stated it had been sitting on the lot for two years and all warranties were still valid. The price was good so I agreed to the purchase without negotiating based on our discussions of this being a NEW vehicle. The salesman had a quote written up using the listed price, but otherwise did no work to sell it at all. After wiring the money, I planned to fly in from Reno to pick up the Discovery a couple days later. Once I arrived and sat down with the Finance Manager (Beatrice Fernandez) the truth started to come out. Turns out the vehicle was not considered NEW, but had been put “in-service” by the dealership six months prior on January 2, 2019. It didn't have the 31 miles as shown in the online listing and the quote, but, instead, over 300 miles. The Warranty was not the full four years, but began in January so only three and a half years. However, the Finance Manager did ASSURE me the maintenance period would begin the day I picked up the vehicle, July 6, so I wouldn't be paying for the One Year Service early. Turns out that wasn't true either. I didn't learn the truth about the maintenance schedule until two weeks later. Having some questions, I had followed up with the Finance Manager and asked her to document in writing what she stated in the meeting. After some delay, she again stated, via email this time, the maintenance schedule start was July 6. It took a call to their Service Department to learn the truth. The Land Rover database showed the maintenance schedule started six months earlier as well. The first service, therefore, was due in just six months, January 2020. Not happy! It took several more weeks and repeated phone calls/emails for me to finally hear from someone at the dealership who was interested in talking about resolving the issue they created. From the GM (Kenneth Greene), to the Sales Manager (Kevin Bork), to the salesperson (who basically disappeared) and Finance Manager, no one wanted to address the problem. Ultimately, the dealership did not make me whole for selling a NEW vehicle that did not have a full Warranty nor the 31 miles on it as stated. They did agree to pay for the One Year Service and I settled for that small check just to get this terrible experience behind me. If you want to purchase a Land Rover, do it. We love our Discovery. But don't buy from these people. Land Rover Thousand Oaks will rip you off if they can. Drive the few extra miles to a reputable dealership. There are plenty to pick from around the LA area. If I had not paid to fly in and rent a car to make the purchase, I never would have completed the sale. More
by Greg B
Employees Worked With
James Verderame
February 22, 2019
Amazing Service Department! Dave Bouchard and the rest of the service department go out of their way to please you. They bring me a loaner the day of the service and then delive Dave Bouchard and the rest of the service department go out of their way to please you. They bring me a loaner the day of the service and then deliver my car to my house when it is done. This is amazing! The best service department I have ever dealt with. I love my Evoque and plan to buy another Range Rover as soon as my extended warranty expires. More
by Teri England
Employees Worked With
Bill Carroll (sales) Efrain (service)
