Land Rover Troy

Jordan did an amazing job with helping me get a newer car that I love, and the dealership was very nice. that I love, and the dealership was very nice. More

The experience was very simple and quick to get my new car. Jordan was friendly and attentive while we were looking and did great in assisting us and answering our questions. car. Jordan was friendly and attentive while we were looking and did great in assisting us and answering our questions. More

Jordan was so helpful and not pushy. I really enjoyed his help and working with him. I really enjoyed his help and working with him. More

The manager called to apologize and I appreciate it. I would give them another chance I would give them another chance More

I had an issue with the speed limiter control on my 2018 Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor Jeffrey and his immediate superior, spent a lot of time and effort inspecting and testing the car, reading and analyzing the software engineering codes, and working with me so that I would feel comfortable and safe operating the car. Jeffrey even took the car home with him overnight to experience different driving conditions. My issue was resolved, and I am extremely grateful to Jaguar Troy and give them “Five Stars.” More

Land Rover Troy stepped up and when it’s competitors could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. That person was Cassandra C, who was also a pleasure to deal with. She made the transaction absolutely painless; it was handled within a few emails without ever having to set foot inside the dealership. Thank you Jordan and Cassandra, your dedication to providing excellent customer service has earned Land Rover Troy two lifelong customers. More

This place was great, made the process very easy. My guy Jordan was very professional and courteous. My guy Jordan was very professional and courteous. More

My experience at Jaguar of Troy was very good. I met with Joe Triglia and we discussed the vehicle I wanted. I hope Joe can come through for me soon. I met with Joe Triglia and we discussed the vehicle I wanted. I hope Joe can come through for me soon. More

I bought a used car from them out of state and was told it would pass inspection but turns out it had a pile of stuff wrong with it from broken turbo mounts, to suspension work, parking break didn’t work, it would pass inspection but turns out it had a pile of stuff wrong with it from broken turbo mounts, to suspension work, parking break didn’t work, 2 gear synchros nonexistent, sunroof leak. It was 3k in repairs to get the thing on the road and after two weeks of calls with the dealership I’m left with nothing else than this angry post! More

I bought my Jag in December from Jaguar Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oi They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oil before selling me the car). That was a red flag. They also owed me a new tire pressure monitor sensor. Jaguar Troy finally gave me the oil change and installed a new tire pressure sensor…the tire pressure sensor is faulty again. I came back on a Friday May 5th to get it fixed. So far it’s working. The next day I noticed my speaker in my dashboard was cracked and the dashboard wasn’t properly put back in place. My car was NOT like this when I brought my car in for service that day. I called the service department all day Monday and couldn’t get ahold to any. I called Jeff who’s been assisting me in the service department numerous of times. I left voicemails! No one is reaching back out to me. I finally got ahold to someone who forwarded my call to Jeff. Jeff said “oh yeah I’m in the process of looking into this.”He gave me his email and I forwarded the attached pictures. I’ve since then called him and emailed him and haven’t heard anything back! This is now day 11 since my jag has been damaged by the JAGUAR AND LAND ROVER TROY SERVICE DEPARTMENT and no one will reach back out to me. So now I'm forced to leave this review and many others. Hopefully they’ll understand my frustration with the service department and fix what they damaged. More