Brian Cupler
Brian Cupler at Jaguar Land Rover Troy
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Brian Cupler

New Car Sales Manager

Jaguar Land Rover Troy

1815 Maplelawn Dr
Troy, MI 48084

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4.5
22 Reviews

Dealership Experience

21 yrs, 11 mos

Industry Experience

21 yrs, 11 mos

Specialties & Trainings

Jaguar Guild Member, Master Certified Sales 2012

Jaguar Guild Member, Master Certified Service Advisor 2006

4.5

22 Reviews

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22 Reviews of Brian Cupler

April 25, 2024

Dealership Rating
Employee Rating

Very happy with the staff. Everyone was extremely helpful and friendly. Beautiful showroom with a large selection of vehicles. Smooth process. I will be a repeat customer and r More

by JHutch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 07, 2024

Dealership Rating
Employee Rating

I already publish my review about the purchasing experience an it was great, unfortunately after 1 month of owning the used vehicle I purchased from this dealer I got a little disappointed with my o More

by Raulapm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2024

Jaguar Land Rover Troy responded

Hello, while we appreciate to see the advice you're sharing for other customers, we would also appreciate the opportunity to discuss the details surrounding your experience. In an effort to work with you towards a more positive outcome, at your next convenience, please reach out to me directly so I can address this with you. Thank you, Mak Makky - General Sales Manager - 248-537-7465

Mar 15, 2024

Raulapm responded

Thank you Mak, I tried calling you then left a message on your voicemail. Have a nice day!

August 07, 2023

Dealership Rating
Employee Rating

This place was great, made the process very easy. My guy Jordan was very professional and courteous. More

by mrhyndress
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Argyle , Cassandra Chapman

Aug 10, 2023

Jaguar Land Rover Troy responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 05, 2023

Dealership Rating
Employee Rating

Sales process- excellent and given we did a factory build, outstanding and request communication from the Sales Exec. Kyle was extremely Knowledgeable about all Aspects of the vehicle and was terri More

by plindow
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nate Estes, Kyle Thomas

Feb 08, 2023

Jaguar Land Rover Troy responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2023

Dealership Rating
Employee Rating

Kyle Thomas was outstanding in his knowledge of my new Land Rover sport . He knows so much about the car and his detailed explanations of all the intricacies of the car was amazing. He spent so much time More

by younglawrence482@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Smith, Kyle Thomas

Jan 27, 2023

Jaguar Land Rover Troy responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 27, 2023

Jaguar Land Rover Troy responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2022

Dealership Rating
Employee Rating

Best in the business. Delivers excellence! A pleasure to work with and has great product acknowledgement More

by jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnny Cunningham , Eric Smith

Jun 07, 2022

Jaguar Land Rover Troy responded

Jeff, Thank you for such a great review

March 21, 2022

Dealership Rating
Employee Rating

One is also too much for this dealer. One of the worst ever seen. Can't find the fault. No loaner given. I would buy a bycyle instead of this Death Trap. More

by gggrohit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mike Golembiewski , Don Slezinski, Eric Smith, Brandon Vidaurri

February 07, 2022

Dealership Rating
Employee Rating

Mak is wonderful. He has so much patience and knowledge. I bought out my lease and he helped me throughout the process. Mak is very responsive and honest. I couldn't have had a better experience. More

by Yany K
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mak Makky

Feb 09, 2022

Jaguar Land Rover Troy responded

Thank you Yany for the great review on Mak

December 08, 2021

Dealership Rating
Employee Rating

I came asking questions about a app to remote start my Jaguar F-Type R and Mak customer service was amazing he was on the computer for a long time and when he seen something that didn’t add up he went Man More

by Donald Davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mak Makky , Don Slezinski

Dec 09, 2021

Donald Davis responded

Nothing to say but just Amazing service thank you...

October 18, 2021

Dealership Rating
Employee Rating

The service was great. I did not wake up thinking I was going to purchase a Range Rover. Got there around 1:00 and drove home in my new Range Rover around 5:00. More

by V-chapman
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Hooper

Oct 25, 2021

Jaguar Land Rover Troy responded

Thank you for the great review Adamm Davis - General Manager

1

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