Land Rover West Chester

I recently encountered an issue with a module in my Land Rover that rendered the windows inoperable. While visiting West Chester, I reached out to Land Rover West Chester's service department. To my delight Rover that rendered the windows inoperable. While visiting West Chester, I reached out to Land Rover West Chester's service department. To my delight, they accommodated me within a day, showcasing their commitment to customer satisfaction. The service team diagnosed and repaired the problem flawlessly, restoring full functionality to my vehicle. Their responsiveness, attention to detail, and professionalism were truly commendable. This experience has solidified my confidence in their expertise and dedication. Land Rover West Chester stands out as a dealership that genuinely cares about its customers. Their prompt and efficient service has earned my trust, and I wholeheartedly recommend them to fellow Land Rover owners seeking top-notch service. More

The absolute best buying experience I have ever had, and I have encountered many. This is a first-rate dealership with top notch staff. From start to finish this is the experience you dream of. Bent over I have encountered many. This is a first-rate dealership with top notch staff. From start to finish this is the experience you dream of. Bent over backwards to make my wife feel special and then gave us more than we paid even for. Worth the drive from any distance. More

Dealership contacted me quickly. I asked for additional information and they got back to me in a timely manner. Very professional I asked for additional information and they got back to me in a timely manner. Very professional More

Poor customer service and management. Service department is lacking communication. Had very unfortunate experience with my sale transactions. Service department is lacking communication. Had very unfortunate experience with my sale transactions. More

The experience was excellent. Ali Camur could have not been anymore thorough and accommodating. We look forward to our relationship with Land Rover West Chester. All staff were Ali Camur could have not been anymore thorough and accommodating. We look forward to our relationship with Land Rover West Chester. All staff were wonderful.. Thank you for such a great experience!!! More

We picked up our brand new 2020 Land Rover Defender from JLR West Chester today. The entire process, not ideal these days because of the general shortage of cars and semiconductors right now, was seamless, JLR West Chester today. The entire process, not ideal these days because of the general shortage of cars and semiconductors right now, was seamless, transparent, and honest, thanks to our great salesperson, Michael Johns. MJ found me a highly sought-after model, and still managed to give me a better price than I had seen anywhere. More so, he did this all over text message, which is such a good way to buy a vehicle. MJ has everything arranged, and I just showed up to quickly sign and pay, and off I drove! MJ even arranged transportation from Philadelphia to the dealership. Truly above and beyond. Thank you, MJ and the team at West Chester Land Rover. We love our new Defender. More

Out To Lunch While I Sit Waiting and Nothing Gets Done! Guys. Seriously??!! Sitting here 2.5 hours now ... just asked you for an update on my car and you tell me that basically nothing has been done yet Guys. Seriously??!! Sitting here 2.5 hours now ... just asked you for an update on my car and you tell me that basically nothing has been done yet.... while also mentioning that the service team was out to lunch for an hour. Really? I take a day off work for this? You couldn't give me an update an hour into service that you would be out to lunch for a good part of the time and that my "laundry list" of items I came in for was going to take more time?! You didn't think to send me home with a loaner/rental ?? Even more curious why your online booking system even let me book an 11am appointment with the selection, "Wait for Vehicle", if your entire service department is out to lunch at that time!? By far the most unprofessional service ever! Ps ... one of the items on my list was to fix the keyless entry ... you said it was fixed (reflashed). Came out to test it. Still not working. Asken Len to test ... still not working. Then you tell me I only have keyless locking...come on guys .... keyless ENTRY has worked for me in the past .... intermittently. Now your shop foreman is telling me that my model doesn't have this feature??? It used to work AND my owners manual has instructions on how it operates. Sorry shop foreman, you lose on this one. Other matters during this visit that were just as worse... rather than slamming this dealership any more, I asked the Service Manager to call me. Still waiting for that call.... Seems like you guys are more than just out to lunch! More

Excellent service I have had my car for almost 3 years now and I have no complaints. I have always received excellent service. They are always efficient, very easy to I have had my car for almost 3 years now and I have no complaints. I have always received excellent service. They are always efficient, very easy to work with and take great care of my car. I am very happy. More

Poor Customer Service Poor communication and service. If you decide to bring your car here for service make sure the work gets done and if you do have a complaint and bring Poor communication and service. If you decide to bring your car here for service make sure the work gets done and if you do have a complaint and bring the issue up to the general manager make sure he puts his ego in check! VERY unprofessional! More

Greatest Service Experience. All but one of this stores surveys were outstanding. I am not sure what Tony S was talking about but Bill J, Len, Jillian, and bill Colgate went out o All but one of this stores surveys were outstanding. I am not sure what Tony S was talking about but Bill J, Len, Jillian, and bill Colgate went out of there way to get some lingering issues fixed on my vehicle that had just run out of warranty. I am new to these guys my old dealership is on 30. These guys blew them away!! I am a customer for life. More