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Land Rover West Chester

West Chester, PA

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7 Reviews

1568 West Chester Pike

West Chester, PA

19382

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7 Reviews of Land Rover West Chester

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June 30, 2021

"We picked up our brand new 2020 Land Rover Defender from..."

- MattEvan

We picked up our brand new 2020 Land Rover Defender from JLR West Chester today. The entire process, not ideal these days because of the general shortage of cars and semiconductors right now, was seamless, transparent, and honest, thanks to our great salesperson, Michael Johns. MJ found me a highly sought-after model, and still managed to give me a better price than I had seen anywhere. More so, he did this all over text message, which is such a good way to buy a vehicle. MJ has everything arranged, and I just showed up to quickly sign and pay, and off I drove! MJ even arranged transportation from Philadelphia to the dealership. Truly above and beyond. Thank you, MJ and the team at West Chester Land Rover. We love our new Defender.

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Recommend Dealer
Yes
Employees Worked With
Michael Johns
November 13, 2017

"Out To Lunch While I Sit Waiting and Nothing Gets Done!"

- This is my dealer review

Guys. Seriously??!! Sitting here 2.5 hours now ... just asked you for an update on my car and you tell me that basically nothing has been done yet.... while also mentioning that the service team was out to lunch for an hour. Really? I take a day off work for this? You couldn't give me an update an hour into service that you would be out to lunch for a good part of the time and that my "laundry list" of items I came in for was going to take more time?! You didn't think to send me home with a loaner/rental ?? Even more curious why your online booking system even let me book an 11am appointment with the selection, "Wait for Vehicle", if your entire service department is out to lunch at that time!? By far the most unprofessional service ever! Ps ... one of the items on my list was to fix the keyless entry ... you said it was fixed (reflashed). Came out to test it. Still not working. Asken Len to test ... still not working. Then you tell me I only have keyless locking...come on guys .... keyless ENTRY has worked for me in the past .... intermittently. Now your shop foreman is telling me that my model doesn't have this feature??? It used to work AND my owners manual has instructions on how it operates. Sorry shop foreman, you lose on this one. Other matters during this visit that were just as worse... rather than slamming this dealership any more, I asked the Service Manager to call me. Still waiting for that call.... Seems like you guys are more than just out to lunch!

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Recommend Dealer
No
Employees Worked With
Service Dept Len Bisignaro
February 16, 2017

"Excellent service"

- ameliacleo

I have had my car for almost 3 years now and I have no complaints. I have always received excellent service. They are always efficient, very easy to work with and take great care of my car. I am very happy.

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Recommend Dealer
Yes
Employees Worked With
Len
October 04, 2016

"Greatest Service Experience."

- susan1961

All but one of this stores surveys were outstanding. I am not sure what Tony S was talking about but Bill J, Len, Jillian, and bill Colgate went out of there way to get some lingering issues fixed on my vehicle that had just run out of warranty. I am new to these guys my old dealership is on 30. These guys blew them away!! I am a customer for life.

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Recommend Dealer
Yes
Employees Worked With
Jillian Bill J Len and Bill Colgate
October 04, 2016

"Poor Customer Service "

- Tony S

Poor communication and service. If you decide to bring your car here for service make sure the work gets done and if you do have a complaint and bring the issue up to the general manager make sure he puts his ego in check! VERY unprofessional!

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Recommend Dealer
No
Employees Worked With
Bill Colgate
May 20, 2014

"sales and service"

- domoore

since 2004 I have purchased 5 Jags and most recently a Land Rover, all ways had a great sales experience and service... I have recommended many of my friends to the dealership

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Recommend Dealer
Yes
Employees Worked With
dave service, jeff sales
March 15, 2009

"Here is another quality dealership. Jaguar Land Rover..."

- kimlee

Here is another quality dealership. Jaguar Land Rover West Chester is a modern facility with a very nice showroom. The staff are courteous and professional. There are several positives I'd like to point out: the customer service is top notch, the vehicles are very clean and are brought out to you when you wish to test drive, and the prices even on leases are very fair. The LR3 we purchased was primarily for my wife, and thus it was she who test drove the car. The test car had different equipment than what we were looking for, and the salesman showed us another car that was pretty much exactly as we would have built ourselves. While we wrapped up the paperwork, the car was touched up (full tank of gas, removed all the plastic, etc), and was ready for us to drive home in (I followed my wife, of course). Very few dealerships that I have had experience with have been that easy!

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Recommend Dealer
Yes
Employees Worked With
Paul
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