Land Rover Woodland Hills

If I could put 0 stars I would. I brought my 2018 Velar to service at this dealership, which is also where I purchased this vehicle from. The reason I brought it in is because the car would randomly sway a to service at this dealership, which is also where I purchased this vehicle from. The reason I brought it in is because the car would randomly sway and would get especially unstable while braking, making the car too unsafe to drive. PETER BENAVIDEZ, the service representative I was paired up with had a technician look it over, and they came to the conclusion that an alignment and new tires was all that was necessary to make the car safe again. After spending nearly $1,000 and 2 weeks without a car, I drove off the lot and immediately noticed something wasn’t right. I stopped on the side of the road and called Peter and he told me that according to his technicians, the car was drivable and perfectly safe. He said if I had any concerns driving it, I should schedule a test drive with the tech to show him how unstable it is. I proceeded to take the side roads home and have left it in park since. I’ve been trying to schedule the test drive, which is pointless because any person who has driven a car would know that this car is UNSAFE. I have left Peter over 5 voicemails, of which I have yet to receive a response from over the course of the past two months because he is always “with a customer” or “on his lunch break.” I got sick of chasing Peter Benavidez with no response and requested to speak to a manager this morning, who also happened to be with a customer and was told I’d be contacted after emphasizing the fact that my car is not drivable. I have yet to hear from anyone at Land Rover Encino. This is a much different experience from when they wanted my money for purchasing the car in the first place. I expected that with such a price tag and such care for the customer on their sales end that this couldn’t happen. I have owned this car for over two years and know when its safe to drive. As of now, I am left with my expensive paperweight in the driveway as I wait for a response. I JUST WANT A SAFE CAR AGAIN! More

Very Dissatisfied 3 months ago I purchased a Discovery Sport new. After 1300 miles engine light comes on. I take the car in and they don’t have service appointments unt 3 months ago I purchased a Discovery Sport new. After 1300 miles engine light comes on. I take the car in and they don’t have service appointments until the following week and if I needed a loaner I would have to wait a month from now. Service is extremely poor. Everyone acts as if everything is out of their control. I left my vehicle, received no loaner and took a $30 Uber home. Expressed this to the service manager and no efforts were made to accommodate me for the inconvenience. Who purchases a new vehicle just to go through this less than 3 months later. More

Call back from Service I have been going to this dealership for years. We had an 06 SC Range Rover and now have the 2012. We received the recall for the airbag and its time I have been going to this dealership for years. We had an 06 SC Range Rover and now have the 2012. We received the recall for the airbag and its time for service. Our adviser Russ either retired or just left, but now I can;t even get a call back, My wife has left 2 messages and I have left 2. Every time we call, it seems like they don;t have enough staff, because I can never talk to anyone that can actually set my appointment. Hopefully they get their stuff together because the run around to get to a service adviser is ridiculous. More

I would give negative star rating if I could. One of the worst dealerships and experiences. Worst treatment of customers by managers. Please go somewhere else. The managers who approved One of the worst dealerships and experiences. Worst treatment of customers by managers. Please go somewhere else. The managers who approved the deal, they acted as if they are doing you a favor. The would put their feet on the table, and the sales person would have to keep checking the terms with him every so often. not sure why they have sales persons. the the manager thought he is actually some big shot person. awful experience. More

great experience Definitely talk to David Schmidt at Land Rover Encino if you want a new Land Rover. The service and price was fantastic. David makes you feel very com Definitely talk to David Schmidt at Land Rover Encino if you want a new Land Rover. The service and price was fantastic. David makes you feel very comfortable (no pressure) but works hard to find what you want. The whole team gets you through the process and out the door swiftly but will spend the time with any questions and getting you set up in the car before you leave. More

Great experience Got my Range Rover from Bijan last year in 2015. A lease. I feel in love with a car that had in stock only it had decals I didn't care for. Bijan h Got my Range Rover from Bijan last year in 2015. A lease. I feel in love with a car that had in stock only it had decals I didn't care for. Bijan had them removed with no problem. When I drove the car home it had a windshield heater that had weird lines through the window. Some folks like that to warm the window, I hated it. I called Bijan that night and the next day he had me bring the car in. I got a loaner while they switched out the window free of charge. Bijan is awesome and my experience with Land Rover Encino was excellent. I love the car and I will be loyal to the dealership for as long as I like Range Rovers which will be for a very long time. B.Pollack More

WARNING - DO NOT PURCHASE A VEHICLE FROM HERE I have been an owner of Land Rovers for over two decades. I am very familiar with the various local dealerships and purchasing/leasing options. Whil I have been an owner of Land Rovers for over two decades. I am very familiar with the various local dealerships and purchasing/leasing options. While we purchased our last vehicle from this dealership, the lease return process has been a nightmare. Our vehicle was returned over two months ago. While we were in perfect communication with both the dealer and the financial institution, the dealership never informed the leasing company of its return. The manager, Gary, was contacted by said financial institution over twenty times without EVER returning their phone call. Fortunately, we have proof of its return, otherwise my credit would have been severely damaged. It is with this experience that I share the irresponsibility and complete incompetence of Land Rover Encino and its manager Gary. I advise anyone who values customer service and their personal finances/credit to avoid Land Rover Encino. After reading the reviews, it seems as though I am not the first to experience the gross negligence and the dealership's poor management. In addition, it seems as though the responses on previous reviews from the dealer take zero responsibility and show continued consumer disappointment. It is owned by AUTO NATIONS and I will be writing a letter naming all the individuals associated with this event. More

Horrible Sales Service!!! I just left Land Rover Encino with utter disappointment. WORST sales service I've ever received. I wish I could give this dealer zero stars but unfort I just left Land Rover Encino with utter disappointment. WORST sales service I've ever received. I wish I could give this dealer zero stars but unfortunately it doesn't allow me to. Alex is the worst salesman. He didn't express any interest whatsoever in gaining my business. Stay away from this dealer that's all I have to say. More

Horrible, miserable experience and most likely they tried repeated attempts at bait-and-switch. This is not a recounting of remembered conversations. Absolutely everything I summarized here is in writi repeated attempts at bait-and-switch. This is not a recounting of remembered conversations. Absolutely everything I summarized here is in writing. After having a car dealership/salesman steal my identity three years ago, I am very wary of dealing with dealerships so I made sure absolutely everything was in email and text, verifiable and written and saved forever. I am more than willing to publish the string of deceptions for the world to see. I will certainly be sharing this with the DMV complaint department and civil authorities. Bijan Albarian is a salesman there, and he has tortured me for almost 6 weeks. I did a test drive based on a good internet price, and then he and I negotiated a deal - all in writing - for the car. But when I am literally on the way there he says the car is not available. He wants to sell me a more expensive car, though. I insist he get a car to fulfill the deal and legal obligation he made. So for a month, he promises one is coming but not arrived yet, even twice giving me dates it will show up. I made obligations to sell my current car TWICE so I can pay for the new Range Rover all in cash, based on his assurances he will have the car he freely negotiated for in hand soon. But then the dates he gives me come and go and there is no car. I had to back out of the deals to sell my car because Bijan Albarian deceived me. This cost me money and damaged reputation. Then he finally says he cannot get one and suggests a more expensive car at the Encino lot or the sister dealership in South Bay - he even sent me copies of the dealer invoice (if it was a real invoice; I now have my doubts) to prove what a good deal I was getting. He even told me to go to the South Bay dealership - 30 miles away - to look at the car and gave me very explicit instructions to NOT give anyone there my phone number or even my name. I accept the price he gives me and make arrangements to buy the car... then he says that one is not available because it is being used in a movie. I tell him I will wait two weeks for it then, and then he says that it is not available either and again suggests I buy a more expensive car off the lot. When I get angry at his dishonesty, he blames ME for being upset at his dishonesty (or maybe just incompetence). When I demand to talk to his boss, he informs me that he IS the boss and there is no one above him to talk to. That is a lie. I cannot believe this was just a few mistakes. This is a pattern. If it was one error, I can see that... but this was a pronounced, recurring pattern and Bijan Albarian did it again and again. If it is not purposeful and deliberate bait-and-switch, then it is gross and chronic incompetence. Either way, I would warn anyone anywhere against doing business with Bijan Albarian and Land Rover Encino. I think Land Rover Encino and Bijan Albarian engage in bait-and-switch as a rule. Horrible experience. No one should ever go there. More