Landers Chevrolet Cadillac of Joplin

Update from my previous post on 10-1-11. Do NOT buy from this dealership! After researching the deal, it was NO deal at all, except to line the dealership's pockets! They really pour on the charm and pres this dealership! After researching the deal, it was NO deal at all, except to line the dealership's pockets! They really pour on the charm and pressure, throwing numbers at you late at night on the last day of the month just to get you to sign. When you think you are getting a good deal, you are NOT! They BURIED me in a Cadillac STS and made a ton of money, not only on my trade in (which they seriously low-balled), but a 2 point bump on the finance interest rate. Additionally, I am sure they got the dealer cash ($9000) that they said they gave me as a discount to the car and gave no additional discount off the MSRP, despite the fact it was the last 2011 STS they had and it had been sitting on the lot over a year! Additionally, no follow-up satisfaction call was ever made; guess they figured they got my money, laughing all the way to the bank so the customer didnt matter! Will never purchase from this shady dealership again and seriously considering a BBB complaint. More

Dennis always goes out of his way to make sure we are happy. If Dennis is not available there is always someone else around to answer any questions we have. happy. If Dennis is not available there is always someone else around to answer any questions we have. More

Service is always very prompt...never any wait..excellent customer service....same day service and will always rely on their service on my vehicle and will also return to buy my next vehicle. customer service....same day service and will always rely on their service on my vehicle and will also return to buy my next vehicle. More

I took my car in for regaular maintenance and to have a tire presure senor replaced. I was told I would be called when my car was done. I took it in at 7:45 and it was completed at 9:30. I called several t tire presure senor replaced. I was told I would be called when my car was done. I took it in at 7:45 and it was completed at 9:30. I called several times to find out if it was done. Finally they told me it was done at 3:30. Six hours later I finally found out it was done. I am not happy with the service department on this issue. Other then that no problems. More

They are a shady dealership found a car that i wanted so i went up told them i'd give them half now and the rest tomorrow CASH!!!!!!! after 2 hours of paper work i went home came back the next day they sold i went up told them i'd give them half now and the rest tomorrow CASH!!!!!!! after 2 hours of paper work i went home came back the next day they sold the car that night without even a phone call or anything!! whats even worse the man i was dealing with smiled and said im sorry we sold that car so i thought he was joking he ask me to have a seat and left and came back with a check and said have a good day and walked off.....WTF please people do not deal with these people they dont care about customer service what so ever and only care about a quick buck i'll never go back More

Cory contacted us from a Craig's list ad we posted for my two vehicles I was selling. He hounded us about bringing them to dealership or he would meet us somewhere to look at cars and see what kind of deal two vehicles I was selling. He hounded us about bringing them to dealership or he would meet us somewhere to look at cars and see what kind of deal he would give for Jeep and car. Told him finally, that we would bring them in. When I arrived there, he said I had to find a vehicle I wanted before anything else could be done. Took info to run credit but I wasn't going to need any credit. I said I didn't want my credit ran and he said it wouldn't be, just needed to get this info in system so I could get trade in value figured on vehicles. I had to test drive two vehicles, didn't want either. Finally, was sat down out front to get trade in value....two vehicles, excellent condition low miles with all the goods and chromed out and only 15,000. Thats the price I was offered for one of the vehicles elsewhere. I said no, stood up, and said I was done and wanted my keys. The sales manager came out and pretty much suckered me into sitting down to talk with him. Said he was trying to work with me but I wouldn't give him anything to work with.....excuse me. He condemned another dealership across the street, which was completely unprofessional and out of line. He asked me all kinds of questions that were irrelevent with current situation. Said it was rare to have anyone pay cash for any vehicle....found that hard to believe and no one suckers me into anything with compliments. I paid cash for the two vehicles brand new I was wanting to trade. I said I was done and had they not had my keys I would have walked out on them. Finally got my keys and left. Week later, found on credit report that they had lied and ran my report so I had a hard inquiry when I didn't need it. I was furious. Called them, Derek, the finance mgr, apologized all over the place and said he would send letter to CredCo and get it taken off. He was the only person who could redemn the dealership in all their doings with this. Two days later he hadn't done it. Week later still nothing to CredCo. Everytime I called to talk to Derek I had to leave voicemail and he has never called me back. They are the rudest and most unprofessional dealership I have ever been into and to lie all the way around from beginning to the repairing of the end is ridiculous. More

I conducted business mostly over the phone with Tab Bluejacket for a used certified vehicle. Although there were some issues along the way with Mr. Bluejacket, mainly with a certifition requiring me to Bluejacket for a used certified vehicle. Although there were some issues along the way with Mr. Bluejacket, mainly with a certifition requiring me to return 2.5 hours, the dealership compensated me for mileage and a hotel stay. Brad Abel specifically did a great job of resolving all issues. The service department was also excellent in taking care of the certification once I returned. Dennis Brisco and Lou Quinn were both extremely professional and answered all of my questions. More

This has to be the worst dealership we visited while shopping for a new Chevy Silverado. The sales manger was screaming at my wife to give hm her low dollar. As we stood there puzzled and stuned, he sta shopping for a new Chevy Silverado. The sales manger was screaming at my wife to give hm her low dollar. As we stood there puzzled and stuned, he started yelling I have to sell 120 cars in a 120 hours. This was with customers in the area. Real bullies. I rate this dealership with the tatics of 1980s time share sale people. We will never go back there. More

John was TOTALY Awesome. I just wanted to test drive as being under 5 ft makes car buying difficult. John let me drive the car I was interested in (color and style) and He was into dealing right away when being under 5 ft makes car buying difficult. John let me drive the car I was interested in (color and style) and He was into dealing right away when we got back to dealership. I didn't think I would qualify for a new car without a co-signer and tags included and payments I can reach. He was able to do EVERYTHING I needed to afford the car and take it home. Honestly I have never been happier with a sales experiance than I am with this one. I love the warrenty's that Cheverolet gives and the fact that I can get it serviced at ANY Chevy dealership without being charged for it is awesome. Thank you so much!!!! More

John Goertzen aka Goat was very helpful and understanding. Being a women and buying a car I was already nervous. He was very patient and understanding. He has raised the bar for car salesmen a understanding. Being a women and buying a car I was already nervous. He was very patient and understanding. He has raised the bar for car salesmen and Crossroads is very fortunate to have him as a part of the sales team. The finance department Jake and Derrick were also very professional and excellent to work with. I felt very welcomed and at home. The staff at Crossroads understands the importance of customer service in this day and age. Thank You. Rachael Carlisle More