Landers Chrysler Dodge Jeep Ram of Norman
Norman, OK
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Totally unacceptable failure and misleading communications We drove 300+ miles (6 hours one way) to make a trade on vehicle. We spoke over phone text messages with sales person Dylan Moore. We did the Trade We drove 300+ miles (6 hours one way) to make a trade on vehicle. We spoke over phone text messages with sales person Dylan Moore. We did the Trade in Value on their webpage but we told Dylan "I've got an offer of $18,000 for trade in on my car here. KBB's estimate of 12k-15k is not worth a 6 hour drive. Sorry to have wasted your time." Dylan replied with this text "so if we were to give you 18 would it be worth the drive then?" We asked how late they were open and then departed. We were pre approved with USAA so we had our own financing. We knew the price of the vehicle we wanted to buy. Seems like all of the factors are known and taken care of. When we arrived, we were greater by Tyler Murphy and Dylan Norman, they looked at our car and we took the dealer vehicle for test drive. Dylon comes back and asked if 18,000 was a firm number on the trade in. YES ! ! That's the only reason we drove 6 hours one way. Dylan and the other man that has to approve everything came back and said we were just too far apart. They offered to extend the number payments to get the payment down which defeats the purpose. We could afford to buy the vehicle without a trade in but that is not what we desired to do. Partner had to be at work the next morning so we asked for our keys and left. On the way out the door, the manager maybe asked why we were leaving mad and not making the deal. Because of trade in and being mislead. That manager asked if we didn't investigate our trade in value before we left? Yes, but we also spoke to Dylan about trade in value that would make it worth our time. Dylan called cellphone after we left with another offer to try to get us to come back and make the trade... still not what we agreed to. We were burnt. We will not trust a car salesman based on his word anymore. Sad day when managers allow employees to speak and make offers without authority to do so. I emailed the GM earlier today and briefly mentioned by bad experience and requested that I talk to him to discuss. No reply from the GM yet. More
interesting and satisfying. It was good. Didn't get down to exactly what I wanted but overrall was very happy. Appreciated the money towards my tag,title, and license. It was good. Didn't get down to exactly what I wanted but overrall was very happy. Appreciated the money towards my tag,title, and license. More
good sales experience Salesman was very kind and worked to get us what we needed in a car, any problems we had after the sale were quickly handled by Dean. Salesman was very kind and worked to get us what we needed in a car, any problems we had after the sale were quickly handled by Dean. More
Will never buy from there again These employees have no business dealing with customers. Was treated like trash and talked down to and yelled at and had employees get up and walk awa These employees have no business dealing with customers. Was treated like trash and talked down to and yelled at and had employees get up and walk away without a word. More
Good and Bad I got a great price on a great vehicle. I have been buying vehicles for 30 years and Brian Black is one of the best sales people I've ever dealt with I got a great price on a great vehicle. I have been buying vehicles for 30 years and Brian Black is one of the best sales people I've ever dealt with. He even called me a week after the sale to make sure I was satisfied. I did have issues with the sales manager. I agreed to pay FULL internet price for the vehicle and he wouldn't even fill the tank with gas. I would not of come back and purchased the vehicle had it not been for Brian. Not so happy with the dealership, but very satisfied with my salesperson. More
Stress free, extremely pleasant purchase! Jessica Soltero and the other staff that assisted my husband and I with the purchase of our new Jeep Grand Cherokee were outstanding! From pricing to Jessica Soltero and the other staff that assisted my husband and I with the purchase of our new Jeep Grand Cherokee were outstanding! From pricing to delivery the transaction at David Stanley Dodge Norman was STRESS FREE!! Would return to the dealership for any future purchases and all service and maintenance. More
Awesome Jessica Soltero was awesome to work with. She made buying a vehicle fun. As a matter of fact everyone we spoke with at David Stanely was great. You Jessica Soltero was awesome to work with. She made buying a vehicle fun. As a matter of fact everyone we spoke with at David Stanely was great. You guys do a fantastic job with your customer service. I will be recommending you to anyone that I know that wants to buy a car. Thanks for the great experience!!! More
First rate car buying experience Russell Jackson made buying our 2015 Jeep Unlimited Sahara an absolute pleasure. Russell patiently answered all of my questions and went the extra mil Russell Jackson made buying our 2015 Jeep Unlimited Sahara an absolute pleasure. Russell patiently answered all of my questions and went the extra mile to ensure that not only we get the exact Jeep we wanted, but managed to pull out all the stops and have it ready for us earlier than expected. My wife and I typically purchase a new vehicle every two years or so and I must say that Russell is one of the most competent salesman we have ever experienced. More
Just gettin' an oil change I stopped just to get my oil changed in the 2012 Challenger I had purchased from them 2 years ago. While I waited, I was looking at newer models. Russ I stopped just to get my oil changed in the 2012 Challenger I had purchased from them 2 years ago. While I waited, I was looking at newer models. Russell came over and we began to look at all of them, and I told him if the price was where I needed it to be, I'd trade. He accommodated, and now I am in a 2014 Challenger. More
Still waiting We got a van from there July 19 2014. As of today we still don't have the tag title for the van because we're still waiting on the title. Now being th We got a van from there July 19 2014. As of today we still don't have the tag title for the van because we're still waiting on the title. Now being this late it is gonna cost me way more in fees. After waiting 5 hours to get the paper work done to get the deal done. Before we went in was told payments would be 350 well they went up once we were in there with Matt. Wasnt happy with the deal and now wish we would had went else where. Save your time and money More


















