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Landers Chrysler Dodge Jeep RAM - Service Center

Little Rock, AR

3.2
1,242 Reviews

1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center

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May 12, 2021

Bought the car off, my concerns were disregarded, now finally addressed but overall care of service is lacking. Car came back from repair with transmission fluid leaking, that I now am asked to pay to h More

by RN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
My husband communicated with Heather, I do not know the names of the service technicians involved.
May 12, 2021 -

Landers Chrysler Dodge Jeep Ram responded

RN, We're concerned to hear that you transmission fluid is leaking following service. We'd like to reach out so we can find a way to make this right. Please be on the lookout for a private message regarding your contact information. Thank you.

May 11, 2021

Great service center people are very knowledgeable on what they can do and very understanding to the needs of people!my service advisor did all of what was expected! More

by CARLOSTURNER85
Recommend Dealer
Yes
Employees Worked With
Heather
May 12, 2021 -

Landers Chrysler Dodge Jeep Ram responded

Carlos, Thanks for choosing us for your service needs. See you next time!

May 11, 2021

Fast friendly service i would definitely recommend this company to my family & friends. The service person i dealt was very helpful & time sensitive. Thank u More

by MONEIKA.WRIGHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Milam
May 12, 2021 -

Landers Chrysler Dodge Jeep Ram responded

Moneika, Thank you for doing business with us! We’re so glad to hear that you had a great experience at our store, and we hope to see you again in the future. Enjoy your purchase!

May 10, 2021

Excellent service!!your team is the best - your employee was great service was great can’t say enough - I wii be back for any kind of service I need More

by mecomras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am very sorry I cannot remember her name very nice
May 12, 2021 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for choosing us for your service needs. We appreciate your business!

May 07, 2021

service was great and they explain everything well and answer any questions that i have. always happy with the work that they do when i leave. More

by katelynnicole15
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Schrupp
May 12, 2021 -

Landers Chrysler Dodge Jeep Ram responded

Katelynn, Thanks for choosing us for your service needs. See you next time!

May 07, 2021

Overcharge for everything. It seems my vehicle is being sabotaged in order for me to get more repairs. Should care more about customer then money More

by honei01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The whole service department
May 10, 2021 -

Landers Chrysler Dodge Jeep Ram responded

honei01, We see our customers a people, not a dollar sign. We're disappointed to see how you feel about your experience, and we'd like to learn more so we can make it right. Please expect a call from a member of our team soon. Thank you.

May 07, 2021

The first time I called to make an appointment, I was told I had to have my VIN. It wasn't enough to just have my make and model. The second time I called, with the VIN, I was told I DIDN'T need it. More

by Min E Mouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Baker
May 10, 2021 -

Landers Chrysler Dodge Jeep Ram responded

Min E Mouse, We're disappointed to hear how you feel about your experience. We are following all recommendations from the Arkansas Dept. of Health, including encouraging our employees and customers to wear masks. If you would prefer, you can simply drop off your vehicle for service so you don't have to wait indoors. We also offer Landers Direct, a service in which we pick up your vehicle from your home and return it following service. We'd be happy to arrange this for you in the future. Thank you.

May 06, 2021

They are the best for service after the sale. Steve Landers service team is bar none the most professional, informative and fair dealer service center. Their team is engaged, knowledge and friendly. More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris n Tracee
May 12, 2021 -

Landers Chrysler Dodge Jeep Ram responded

Max, Thanks for taking the time to leave us a review! We're glad we could help you out with your service needs. Come back to see us!

May 05, 2021

I had an excellent experience at your dealership. My issues with my car were completely resolved to my satisfaction. I have every intent to return in the future for additional work, and vehicle purchase More

by AM197832
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Allen
May 12, 2021 -

Landers Chrysler Dodge Jeep Ram responded

We're glad we could help you solve those service issues. We look forward to seeing you again next time!

May 05, 2021

Service department isn’t my favorite place to be, but Tracey made this a fantastic experience. Even though it took much longer than expected for a job that only took 30 minutes, Tracey communicated to me More

by Jacob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Schrupp
May 12, 2021 -

Landers Chrysler Dodge Jeep Ram responded

Jacob, We're glad that Tracey could make your experience great. Thanks for choosing us for your maintenance needs. See you next time!

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