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Landers Chrysler Dodge Jeep RAM - Service Center

Little Rock, AR

3.2
1,242 Reviews

1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center

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June 10, 2020

Great customer service and service!!! Would definitely recommend!!! I have never been disappointed any time that I have been there. I really do love this place! More

by keisharidgell
Recommend Dealer
Yes
Employees Worked With
Justin Gregory
Jun 12, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for the kind review, Keisha! We're glad we could help you out! See you again next time!

June 09, 2020

Super Service! They picked up my truck and finished working on it in record time! Very friendly and very accommodating! Brent Jones was so helpful. He let us know wh More

by DAPJONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Jones
Jun 12, 2020 -

Landers Chrysler Dodge Jeep Ram responded

We're so glad you had a great experience with our service department! Thanks for the kind review, and we look forward to working with you again!

June 09, 2020

Extreme Level of incompetence Vehicle took a ridiculous length of time to be repaired and after waiting months to get the vehicle back, the work performed was shoddy and had to go More

by CarJeepTruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard
Jun 12, 2020 -

Landers Chrysler Dodge Jeep Ram responded

CarJeepTruck, We hate to hear that you are disappointed with your service experience. We know how inconveniencing it is to have your vehicle in the shop for an extended period of time, so we always strive to complete service quickly and thoroughly. We'd like to reach out to you to discuss this further and make it right. Please expect a private message from our team regarding your contact information. Thank you.

Jun 26, 2020 -

CarJeepTruck responded

Its now 6-26-20 as I write this and no private message has been received from your team as you had stated you were going to send. Don't waste your time. I do not care to do business with your dealership in any way shape or form.

June 09, 2020

I had a good experience getting service done here. Chris was great as usual. Thank you for helping me get back on the road and fixing the issues. More

by PEARSONERION2
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 12, 2020 -

Landers Chrysler Dodge Jeep Ram responded

We're glad Chris could help you out and get your vehicle fixed up! Thanks for the kind review, and we'll see you next time!

June 08, 2020

Staff was awesome. But diligence on getting part on time was not up to par. But staff made it less painful. Good service by tracy More

by nc.wells
Recommend Dealer
Yes
Employees Worked With
Tracy
Jun 16, 2020 -

Landers Chrysler Dodge Jeep Ram responded

We're glad you had a good experience overall, but we're concerned that you were disappointed with the time it took to receive your parts. Unfortunately there have been delays in supply chains due to COVID-19, so some parts have taken longer to arrive to the shop. We are sorry for the inconvenience, and we thank you for your patience. We hope to see you again in the future so we can provide you with a five-star experience. Thank you!

June 08, 2020

If you cant get it fixed here, just take it to another one. I showed the dealership an update on my 2019 Ram that the dealership is supposed to fix under warranty. My dealership said, they don't get paid for i More

by Aes256Pro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blonde Female in Service thats not listed above. Polite, but caused me to change my business.
Jun 12, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Aes256Pro, we hate knowing that you had a negative experience at our dealership. This does not sound like the way that we want our customers to be treated. We work hard to make sure all of our customers get their vehicles fixed in a timely manner, and it is unlike us to dismiss them to another dealership. Our service manager will be reaching out to you soon to discuss your experience in further detail. Thank you.

June 07, 2020

Replace Cabin Vents I keep my ram in a trailer shed and never noticed the leak behind the back seat after serious rain we received a month or so ago. Steve Landers servi More

by CAROLADK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lawhon, Service Manager
Jun 12, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for the kind review, Carol! We're glad we could get this sorted out for you!

June 06, 2020

Was told that they would have my truck done the same day but wasn’t. Then they gave me a loaner and was done the next day. So, I was please how they quickly handled the situation so I wasn’t without a vehic More

by darrentinacompas
Recommend Dealer
Yes
Employees Worked With
Richard
Jun 12, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for taking the time to leave a review! We're glad you had a great experience overall, and we look forward to seeing you next time in the store!

June 05, 2020

Oil change and fuel filter change......180.00 I went in with a coupon for a 29.99 oil change, inspection, and tire rotation. I asked to get the fuel filter changed as well. 4 hours later I was t More

by CHEFJEREMIAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Baker
Jun 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

CHEFJEREMIAH, We’re disappointed that you left our dealership unsatisfied. We always strive to provide quick and efficient service at a competitive price. We would like to take another look at your invoice and reach out to you to discuss this further to make it right. Please expect a private message from our team regarding your contact information. Thank you.

June 03, 2020

3hour waiting on vechile 3hours to get oil changed and diagnosed oil pressure sensore gave me price of $800.00 to replace. I thought this should have been replaced under exte More

by rlcase0805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
can't recal
Jun 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

rlcase0805, We're disappointed to hear how you feel about your experience in our service department. We always strive to provide quick, efficient service to our customers with competitive pricing. We'd be happy to discuss this further with you and answer any questions you may have about your warranty. Please expect a private message from our team regarding your contact information so we can reach out to you. Thank you.

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