Landers Chrysler Dodge Jeep RAM - Service Center

If have an issue with your car, SUV or truck they will resolve the issue.. My Service Rep is and was Mrs. Tracey Schrupp of the Service Department 100%... resolve the issue.. My Service Rep is and was Mrs. Tracey Schrupp of the Service Department 100%... More

Oil and filter change. Takes longer than I feel it should take for oil and filter change. Also, I feel that the cost for this service is excessive considering I had a disco Takes longer than I feel it should take for oil and filter change. Also, I feel that the cost for this service is excessive considering I had a discount coupon. Maintenance costs on this truck is much higher overall than on my Toyota Tundra. More

As a whole I want to thank the people at Steve landers Chrysler Dodger Jeep Ram for getting my car back to running correctly and making sure there were no damages or anything before giving it back. Chrysler Dodger Jeep Ram for getting my car back to running correctly and making sure there were no damages or anything before giving it back. More

Steve landers is always very professional, facilities alwsys clean and accommodating. Speedy service along with top notch technicians thant are very tespectful! Love this place! alwsys clean and accommodating. Speedy service along with top notch technicians thant are very tespectful! Love this place! More

everything done as i requsted. Everyone was very nice to me. made sure I was comfort with the service being done on my vehicle. I just sat back and Landers personals took control an Everyone was very nice to me. made sure I was comfort with the service being done on my vehicle. I just sat back and Landers personals took control and all is well with my 300s. More

Ram 2500 Repair very pleasant working with Chris Had to go through extended warranty people and their delay caused the process to take a long time to complete. very pleasant working with Chris Had to go through extended warranty people and their delay caused the process to take a long time to complete. More

Vehicle never fixed I have little to no confidence in the ability of this service department to diagnose and repair issues with any vehicle. Worse than that even, I suspe I have little to no confidence in the ability of this service department to diagnose and repair issues with any vehicle. Worse than that even, I suspect that something was done to my vehicle to cause further damage as it was far worse after leaving the service dept - new problems never seen before. Let’s start with my first visit to this service department. Upon entering, you drive through a bay that has an alignment diagnostic system. This is done before anyone takes a look at your car or even speaks to you about your issues. This diagnostic system reported that my vehicle was out of alignment & I was told that this issue needed to be corrected to prevent tire damage and wear. I had observed no signs of the vehicle being out of alignment myself, the old tires previously replaced (3 months prior) had no abnormal wear, & this had nothing to do with my problem with my vehicle (putting gas in the tank). Since the tires were virtually brand new, I approve the alignment job and leave the vehicle for this to be done & the service dept to diagnose/repair the issue putting fuel in the vehicle. Later that day, I was told that a fuel switch needed to be replaced to address my issue. When I went to get my vehicle, I was informed that the fuel switch did not fix the problem and that a canister would need to be replaced. The part to fix the problem, I am now told, is on back order. I pay for the tire alignment & replacing the switch and the service department tells me they will order the part and contact me when the part comes in. After two weeks and no call, I contact them and they tell me they didn’t know if the part had ever been ordered, they would have to confirm with the other service advisor. Still no call back from them, I follow up the next morning and I’m told that the part will be in by the end of the week. Now for my second trip to the service department. I drive into the bay with the alignment diagnostic system and again it says that the same tire is out of alignment. I was told “not to pay attention to that thing, it screws up all the time.” I leave the vehicle there so they can replace the canister, which they assured me will fix my problem. I called later that afternoon to check on the status of my vehicle and the technician informed me that the canister did not fix the problem and I now have to replace the entire tank, which will cost over $1300 just for the part alone - and there is no guarantee that replacing the tank will even fix the problem. Basically, I felt that they were simply changing out parts to see if anything would fix it. Without consulting with me first, they removed the new canister, put the old canister back on, & told me I could pick up my vehicle. I was not charged for this visit. More

I brought my car in becauwo the heater didn't work it took t I was treated very poorly Tracy s c h r u p p treated me very badly I feel very discriminated against if I was a white lady they wouldn't have never t I was treated very poorly Tracy s c h r u p p treated me very badly I feel very discriminated against if I was a white lady they wouldn't have never treated me like this Chris did not offer me a rental car I had to talk to Bob after a week of my car being in the shop I finally got a rental car I was treated very poorly my car stayed in the shop for 3 weeks I also was out of $1,600 plus I had warranty I will be talking to a attorney about this More

Service Routine service, I was able to get a appointment very easily and they got the jeep in and turned around very quickly. I recommend trusting your care t Routine service, I was able to get a appointment very easily and they got the jeep in and turned around very quickly. I recommend trusting your care to them. More

Waste of time They didn't fix the problem. The vehicle quit the next day. You can t leave nothing on 2 minutes in that truck with out the motor running or it won't They didn't fix the problem. The vehicle quit the next day. You can t leave nothing on 2 minutes in that truck with out the motor running or it won't crank you better keep the boot cable ready. More