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Landers Chrysler Dodge Jeep RAM - Service Center
Little Rock, AR
1,242 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center
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December 21, 2018
Basic Service (Change Oil) and possible warranty repair Made an appointment at 1200 to have my oil changed and the soft top on my jeep looked at for a possible warranty repair. The oil change took slight o Made an appointment at 1200 to have my oil changed and the soft top on my jeep looked at for a possible warranty repair. The oil change took slight over two hours which seems excessive for someone who set up an appointment in advance. When I finally got the bill I asked about the possible warranty repair to my soft top and was told by the technician that no one told him to look at it even though I put it in comments when I booked the appointment and show it to the first person I spoke with when I brought the Jeep in. The technician told me I would need to make another appointment to have the possible warranty repair looked at. I am sure I will get the chance to miss additional work hours to try and get the issue resolved. Not a good way to spend vacation hours sitting a dealership. More
by ttyrrell
Verified CustomerEmployees Worked With
unknown
December 20, 2018
In for recalls, had to wait. The wait time was three hours In for recall, the time for wait was to be one hour but three hours and forty five minutes later I was still there. This was second time this has happ In for recall, the time for wait was to be one hour but three hours and forty five minutes later I was still there. This was second time this has happened and no one has apologized for it yet. I try to be understanding but my time is important. More
by HARLODE25
Employees Worked With
Geo
December 20, 2018
Recall service excellent Notified of a recall for a side airbag by snail mail. Then, received an email about side airbag, contacted Steve Landers Dodge in LittleRock, set up a Notified of a recall for a side airbag by snail mail. Then, received an email about side airbag, contacted Steve Landers Dodge in LittleRock, set up an appointment for the same day, and the issue was corrected. The time was estimated for 1.5 hours and was corrected in less than an hour. Was more than satisfied with the service. More
by benson7
Employees Worked With
Geo in the service department.
December 18, 2018
Excellent Very pleasant experience. Staff was very friendly. Exceeded expectations on my time spent waiting. The facility was very clean and comfortable while Very pleasant experience. Staff was very friendly. Exceeded expectations on my time spent waiting. The facility was very clean and comfortable while waiting on work to be done on my truck. More
by mack529
Employees Worked With
Kenneth Oswalt
December 18, 2018
Great customer service The customer service was great. They were very accommodating to me. Chris took the time to explain everything and answer questions being that I don’t The customer service was great. They were very accommodating to me. Chris took the time to explain everything and answer questions being that I don’t really understand cars and the terminology. More
by kwilliams052
Employees Worked With
Christopher Lawhon
December 12, 2018
survey Everything went very well.. 0/10. I'll give a 10+. Service was great and time was short for what I had done. Thank you... Everything went very well.. 0/10. I'll give a 10+. Service was great and time was short for what I had done. Thank you... More
by swmarianna
Employees Worked With
Chris service department
December 12, 2018
Sorry dealership I have ever deal with Jokes work here did not inform what’s was going on left me in langue for 2and hour hours I had to go ask what was going on Jokes work here did not inform what’s was going on left me in langue for 2and hour hours I had to go ask what was going on More
by RANDLEE2006
Employees Worked With
Chris
December 12, 2018
Several issues serviced Chris Lawhon has provided me the best service advisor experience since I purchased my vehicle in 2013. He is the only advisor that I will request. Chris Lawhon has provided me the best service advisor experience since I purchased my vehicle in 2013. He is the only advisor that I will request. More
by TREANDCORT
Employees Worked With
Christopher Lawhon
December 10, 2018
Replace oil sending unit, oil & filter change & cabin filter Craig was very courteous and thorough. He explained the necessary service work and gave an approximate cost and approximate time it would be complete Craig was very courteous and thorough. He explained the necessary service work and gave an approximate cost and approximate time it would be completed. I appreciate the professionalism More
by bojo74taw
Employees Worked With
Craig Noteboom
December 08, 2018
very good, and expedient the service employees were all helpful..also previously I bought my jeep thru Roy Spann and could not have had a better person to help me. the service employees were all helpful..also previously I bought my jeep thru Roy Spann and could not have had a better person to help me. More
by cgaddis1945
Employees Worked With
a young lady helped with service and 2 young ladies helped when checking out they were all friendly, and appreciate the expedient but good service.
