Steve Landers Kia - Service Center

They lied about loaner cars while vehicle is in the shop and then when my power door went out in my brand new carnival they wouldn’t warranty it because of a less than half inch paint chip on the back of th and then when my power door went out in my brand new carnival they wouldn’t warranty it because of a less than half inch paint chip on the back of the door l, no dent not other damage just a tiny paint chip and that’s why the door won’t unlatch, they have no honor and will do whatever they can to get out of a warranty. Would never buy from another landers dealership More

Our car broke down while on vacation. Engine failed under warranty. It has been in the service dept for almost 3 weeks with NOTHING happening. They are still "taking pictures of the oil Engine failed under warranty. It has been in the service dept for almost 3 weeks with NOTHING happening. They are still "taking pictures of the oil level" and asking the factory what they should do. We will attempt to have it towed out of there because it looks like they may keep it for several years if we don't do something. More

This is directed solely on the service department. I have no idea how the rest of the store works. This whole thing started a week ago. My brother called to make an appointment for my car because it I have no idea how the rest of the store works. This whole thing started a week ago. My brother called to make an appointment for my car because it has six recalls. He told them on this call that I live out of state and needed any work done within a week. They told him that they needed a week to get the parts in, so made my appointment for 730 this morning. I was there early with my father in tow due to needing a ride home for the day. Not ten minutes later, I get a call from the dealership informing me that they will need to keep my car for a week to wait on the parts. At this point I'm confused. That's why I've waited a week and postponed my departure to go back to my home, because the soonest they could get me in was Thursday. So I get back up there and they inform me that they have to do an inspection prior to ordering parts. I understand this necessity; however, I don't understand why I wasn't asked to come in on Friday of last week for the inspection. The technician then mansplained that my brother called the call-center and they don't know these things. That he should've called them directly. I called my brother and told him about that and I had intended to call the center and lodge a complaint. He then tells me that he did call the service department directly. That they were the ones who set this up, had run my vin and told him that they would order the parts and to come in Thursday to have all the recalls fixed. So now, yes, I'm rightfully pissed. This service department gave me the run around, called my brother a liar, wasted my time, and completely changed all of my plans to suit their needs. I've been treated like a stupid woman before at car dealerships and shops because they all have the same mindset that women know nothing about cars. I may not know anything about cars, but I do about business, and this dealership's service department will ruin this dealership's business if this is how they handle ALL their customers. I can say I was planning on buying a new Kia this summer, and was going to do that here, but due to the treatment from this service department, the dealership has now lost that sale. I will go else where. More

I wanted to give a zero rating, but that was not an option! Took the Kia that I purchased from Landers Kia and to get an oil change 18,000 mile package and recalls fixed. Yes, the guy did have me sign option! Took the Kia that I purchased from Landers Kia and to get an oil change 18,000 mile package and recalls fixed. Yes, the guy did have me sign something that quoted pricing , however, when I went to pay, it is not what was on the paper that I signed and it was more. I asked to speak to a manager. up with his cocky attitude, and was very intimidating. the page where I signed and started calculating I did not try to have a conversation with me or try to help me so of course I got defensive. I told him to stop because at that point, I knew what he was going to tell me and that he was not going to try to help me in anyway. He did say you’re not going to let me finish and I said no and he walked away.. I did say well you’re not a very good manager, and he turned around and looked at me and said well you’re not a very good customer. I’ve been in customer service for years and I would never say that to a customer. I did reply with I have bought two vehicles here and the MANAGER replied, with that doesn’t make you a good customer. I will be finding another dealership to get my vehicle serviced. More

well my car has been at landers for over 40 days said its fixed two times i come to get it both times check engine light on this last time they restet comp and drove around block light back on restet ok your fixed two times i come to get it both times check engine light on this last time they restet comp and drove around block light back on restet ok your good to go car been sitting not used is cause drive and will fix lol so if it comes back on just call we will come get it so still nobody has called me so my next step is bbb or 7 on your side or ? More

the worst experience i’ve ever had they are rude and give you the run around and kept my car for 2 months while working on it didn’t give me a loaner til 3 weeks after they took my car they do not care about you the run around and kept my car for 2 months while working on it didn’t give me a loaner til 3 weeks after they took my car they do not care about thier customers just money even the car they loaned us was filthy with a cracked windshield when we finally got our car fixed and back it was filthy as well be warned the worst experience ever More

My car has been at the dealership for 4 months waiting on a transmission. 2021 Kia Soul Turbo with less than 14K miles. Nothing but the run around and lies. They never call back or follow up. on a transmission. 2021 Kia Soul Turbo with less than 14K miles. Nothing but the run around and lies. They never call back or follow up. More

I couldn't believe how easily & quickly the Service people at Landers Kia made my day! My 2014 Soul needed an oil change & basic service ... but my original battery could no longer start the car. Calle people at Landers Kia made my day! My 2014 Soul needed an oil change & basic service ... but my original battery could no longer start the car. Called for an appointment at 2:45 on Thursday afternoon, explained my predicament, was concerned that it might be Friday or Monday before I could get in. Darcy told me they had an opening at 4PM THAT DAY! Told her I also needed a new battery and asked if they had a replacement in stock. Within about 2 minutes she said "Yes!" I connected my car's battery to my wife's, started my car and drove to the dealership. A smiling Service Writer named Kemp greeted me; asked what work was needed; he suggested that coolant replacement would be wise & I agreed. Kemp assured me they would get to work right away. About 40 minutes later Kemp told me my Kia Soul was ready, it had been washed & vacuumed and was at the door; all I had to do was to go to the cashier and pay! WOW! I was so relieved! Thanks to all the people who made this all happen for me so easily and quickly. Thanks LANDERS SERVICE TEAM!!! Dick M More

I can't express how much I have been impressed with the quality of service that Richard in service provides. He communicates effectively and really makes us feel like family. I have dealt with multiple adv quality of service that Richard in service provides. He communicates effectively and really makes us feel like family. I have dealt with multiple advisors at numerous shops over the years and no-one compares from a customer service standpoint. I have no concerns sending my wife or daughter in with service questions because I truly feel like he will look out for our best interests. More