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Steve Landers Kia - Service Center

Little Rock, AR

4.2
436 Reviews

436 Reviews of Steve Landers Kia - Service Center

Sort by
February 23, 2025

Had to wait 20 min before someone finally came to check me in. Once I got settled in the waiting area I received a text that I would be notified of my car's progress; that never happened. More

by kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Landers Kia responded

Thank you for sharing your experience with us. We understand that a 20-minute wait and lack of updates on your vehicle's progress can be frustrating. Your feedback is important, and we appreciate it as it helps us improve our services at Landers Kia. Please feel free to reach out to us directly if you have any further concerns. We hope to provide you with a better experience in the future! Sincerely, The Landers Kia Team

February 22, 2025

Wonderfully engaging staff. Through explanation of the service problem/s. Comfortable waiting area. TVs may be a little loud. More

by epotter5656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John (I don't know his last name)
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Feb 22, 2025 -

Landers Kia responded

Thank you for your kind words about Landers Kia! We're glad to hear that you found our staff engaging and that you appreciated the thorough explanations regarding your service. It’s great to know you enjoyed our comfortable waiting area as well. We’ll take your feedback about the TVs into consideration. We look forward to seeing you again soon! Sincerely, The Landers Kia Team

February 20, 2025

Customer service was awesome! The workers were very attentive to the recommendations of my vehicle needs. More

by McRae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Landers Kia responded

Thank you so much for your kind words! We truly appreciate you sharing your experience with us at Landers Kia. It’s great to hear that our team was attentive to your vehicle needs. We look forward to assisting you again in the future! Sincerely, The Landers Kia Team

February 17, 2025

Always Fast and Friendly Service. . Tony is always informative and helpful each time I visit. More

by bunting264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Feb 17, 2025 -

Landers Kia responded

Thank you for your wonderful feedback! We're thrilled to hear that you consistently receive fast and friendly service at Landers Kia. It's great to know that Tony has been informative and helpful during your visits. We appreciate your support and look forward to seeing you again soon! Sincerely, The Landers Kia Team

February 16, 2025

I have always had great experiences with Landers Kia. Staff is always helpful and respectful. Work is done quickly and I’ve never felt pressured to purchase more services. I particularly appreciate the v More

by giddyupcaitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Smith
Report | Print
Feb 16, 2025 -

Landers Kia responded

Thank you for your kind words! We're thrilled to hear that you've consistently had great experiences with Landers Kia and that our staff has been helpful and respectful. It's wonderful to know that you appreciate the video inspections; we strive to keep our customers informed. We look forward to serving you again in the future! Sincerely, The Landers Kia Team

February 15, 2025

Very helpful. Anytime I go in there the whole team is nice and smiling. B More

by YANA_GRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade
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Feb 15, 2025 -

Landers Kia responded

Thank you, Yana! We’re thrilled to hear that you had a positive experience at Landers Kia. Our team takes pride in providing friendly and helpful service. We look forward to welcoming you back next time! Sincerely, The Landers Kia Team

February 13, 2025

Thank you to Mr. Richardson, great work was done to my vehicle. Thank you again. More

by lonyay35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lean Richardson
Report | Print
Feb 13, 2025 -

Landers Kia responded

Thank you for your kind words! We’re thrilled to hear that you’re satisfied with the work completed on your vehicle at Landers Kia. We’ll be sure to pass along your thanks to Mr. Richardson. We look forward to assisting you again in the future! Sincerely, The Landers Kia Team

February 13, 2025

The service is excellent, the waiting area is inviting and very hospitable and the service reps are courteous and informative. More

by PJ.DYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Landers Kia responded

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our excellent service and found our waiting area inviting. Our team at Landers Kia strives to provide courteous and informative support, and your feedback truly means a lot to us. We look forward to welcoming you back next time! Sincerely, The Landers Kia Team

February 13, 2025

My check engine light is still on even 1 month out since service. Even though I appreciate them for fixing the CVT campaign recall. It took longer than I was originally quoted. Communications weren't up to More

by Kadarius B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Feb 14, 2025 -

Landers Kia responded

Thank you for sharing your experience with us, Kadarius. We appreciate your feedback regarding the check engine light and the communication issues you encountered during your service at Landers Kia. We understand how important clear communication is and that the experience did not meet your expectations. We encourage you to reach out directly to us, so we can address your concerns and ensure your vehicle is properly taken care of. Your satisfaction is important to us, and we want to regain your confidence in your future purchases. Thank you for bringing this to our attention. Sincerely, The Landers Kia Team

February 13, 2025

I've come there twice and was told you didn't have the part, and that they couldn't do the recalls because my car wasn't registered. I won't be coming back. And was charged for a diagnostic test when I wa More

by sheplusus
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Landers Kia responded

Thank you for your feedback. We understand your frustration regarding the part availability and the recall situation with your vehicle. It's important to us that customers have a seamless experience at Landers Kia. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to us directly. We appreciate your input and hope to provide better service in the future. Sincerely, The Landers Kia Team

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