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Landers McLarty Nissan of Huntsville - Service Center
Huntsville, AL
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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107 Reviews of Landers McLarty Nissan of Huntsville - Service Center
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November 29, 2020
Devon did Great. Always on point, appreciated his professionalism and his attention to detail. When there was a Nissan coupon offered Devon worked that. Devon was courteous, considerate and appreciat professionalism and his attention to detail. When there was a Nissan coupon offered Devon worked that. Devon was courteous, considerate and appreciative of the customer. More
by Aaron Corder
Employees Worked With
Bailey Waite, Devon Richardson
November 28, 2020
The past two times I have been there Devon has been friendly and keeps me updated with the progress of my vehicle. He’s definitely a good service advisor to work with. friendly and keeps me updated with the progress of my vehicle. He’s definitely a good service advisor to work with. More
by Kandi G
Employees Worked With
Devon Richardson
November 28, 2020
Devon is the standard by which all customer service reps should be held to. His compassion for customers and knowledge are first class! I appreciate the way he simplifies mechanic jargon so a laywoman like should be held to. His compassion for customers and knowledge are first class! I appreciate the way he simplifies mechanic jargon so a laywoman like me can understand. He’s simply the BEST!!! I will continue to make the trip from Nashville for all of my services needs! More
by Noma
Employees Worked With
Devon Richardson
November 21, 2020
Devon was fantastic. Clear communicator, told me exactly what to expect from my service, and even washed my car! I will definitely return for future service. what to expect from my service, and even washed my car! I will definitely return for future service. More
by Marjoriewhite2
Employees Worked With
Devon Richardson
November 21, 2020
Devon has been an amazing help since day 1 , he goes above and beyond making sure everything is well taken care of! His friendly attitude and GREAT customer service skills is what brought me and my fami above and beyond making sure everything is well taken care of! His friendly attitude and GREAT customer service skills is what brought me and my family back! Thank you❤️ More
by aalexander
Employees Worked With
Devon Richardson
November 21, 2020
Devon was wonderful. He answered all my questions and was friendly, helpful and very efficient. Saturday servic is a must because we work during the week. Devon made it very easy and we appreciate that! friendly, helpful and very efficient. Saturday servic is a must because we work during the week. Devon made it very easy and we appreciate that! More
by Bianca
Employees Worked With
Devon Richardson
November 18, 2020
Devon is honest, understanding, and efficient. He makes sure I am very well taken care of and gets my car serviced in a timely manner. I would highly recommend him!! sure I am very well taken care of and gets my car serviced in a timely manner. I would highly recommend him!! More
by Melindaq24
Employees Worked With
Devon Richardson
October 20, 2020
This review isn't a direct reflection on Mr. Mashburn but a negative review of the service department overall. I previously owned a 2014 Nissan Pathfinder Hybrid. During our vacation over the 4th of July t a negative review of the service department overall. I previously owned a 2014 Nissan Pathfinder Hybrid. During our vacation over the 4th of July the hybrid battery failed, causing the ABS system to fail as well. We brought the vehicle into the service department because the hybrid battery was still covered under warranty. We were told that the ABS actuator had to be replaced but I questioned that finding because it is powered by the hybrid battery. We attempted to trade the Pathfinder in for a new SUV and had some obstacles in the beginning stages of the purchase so I reluctantly authorized the work to be done. After finding out we would be able to trade the vehicle in we found out from others employed by Landers McLarty Nissan that the hybrid batter was truly defective and they also claimed that the brakes were going bad and that it needed new tires. Yes, the hybrid battery had failed, as I originally told my service advisor who didn't seem to care, but the tires on the vehicle are less than a year old, and the brakes are all new. In the end we were stuck with a 2200 dollar repair bill that should've never happened in my honest opinion. Instead of using a diagnostic checker (which they charge over 100 dollars for) I troubleshot the problem on my own using schematics and my maintainer experience. The dealership paid half of this shop bill in order to close the deal on the new SUV purchase but I honestly feel I shouldn't have to pay the other half as I feel we were duped into having to replace the ABS actuator, which was confirmed by internal Landers McLarty Nissan employees when we purchased the new vehicle. We will pay our half of the bill as promised, but I feel that if you have a legitimate issue with your vehicle and think it may be covered under warranty that you bring it to a different mechanic for a second opinion before committing to their sales tactics in the service dept. I've left a very positive review for the sales team I worked with as they were phenomenal, but I strenuously believe you should seek service elsewhere. More
by Bazinga12
Employees Worked With
Devon Richardson
September 03, 2020
I wish there was a zero star rating. Every time I take my Mariano Platinum in I have issues and am mislead. Today they have it because it has a warning beep with no visual indication when I drive it. I went Mariano Platinum in I have issues and am mislead. Today they have it because it has a warning beep with no visual indication when I drive it. I went in to the counter and scheduled an oil change tire rotation and evaluation and repair of this issue. Five times have I gone over the same issue. All they’re interested in is selling me a new battery and windshield wipers. The last time I got wipers I was going to go to Auto Zone and buy lifetime warranties ones until they told me they’d give me lufetime. It’s just the principal. Aft five discussions they still haven’t test drove it. I guess I’ll have to take it to Decatur Al to get it evaluated and repaired. I’m livid again. More
by DebborahLBowden
Employees Worked With
Ashley and Jay
