Landers McLarty Toyota - Service Center

Great folks! .Very friendly, always look out for the customer. speedy service and very helpful if you are in doubt in anyway.I would recommend you to anyone. .Very friendly, always look out for the customer. speedy service and very helpful if you are in doubt in anyway.I would recommend you to anyone. More

Time frame of service I went in for an oil change and it should have taken about an hour. It was almost 1hr and 25 minutes when I went to the service department and inquir I went in for an oil change and it should have taken about an hour. It was almost 1hr and 25 minutes when I went to the service department and inquired about what was taking so long, I was then told there was an open recall on the Tacoma's. OK why wasn't it told this when I arrived. More

2007 Toyota RAV4 Excessive Engine Oil Consumption After about four years of excessive engine oil consumption Toyota and Landers McLarty Toyota agreed to partially rebuild my engine. I worked with Lan After about four years of excessive engine oil consumption Toyota and Landers McLarty Toyota agreed to partially rebuild my engine. I worked with Landers McLarty Toyota to fully rebuild my RAV4 engine. Toyota was just solving the oil consumption problem only but I decided and wanted while inside this engine to not only solve the excessive oil consumption but also get the maximum life out of this engine so I had Lander McLarty Toyota provide me with a proposal to fully rebuild my engine. They kept me informed of the status along the process and completed the work in about two weeks. I now have basically a new engine. More

Appointment Coordination Please reference Invoice 241133. Customer 43766. I receive regular correspondence from you, and other auto dealerships and service agencies around Please reference Invoice 241133. Customer 43766. I receive regular correspondence from you, and other auto dealerships and service agencies around the area announcing discounts on service items. I usually try to time the service needs of my 2013 Avalon along with these discount offers. However, I purchased my Avalon from you and would like to continue to use your service deparment to take care of my auto. I made an appointment with Max in mid October to have my car serviced at your dealership. At that time I had an offer from a competitor that offered the full synthetic oil change with filter for $42.50 (with 6 quarts of oil) and a tire rotation for $9.95. Max assured me that you would meet that price on the service items. Upon arrival at your dealership I discussed this with the service writer. He seemed puzzled but said OK. When service was completed I was presented with a bill for $89.65. I then went through the same discussion with a service advisor (see invoice for name) that I had with the service writer. She reluctantly but finally agreed and I would up paying $61.99. These sort of discussions make me uncomfortable and I believe can be made completely unnecessary with notes or some written communication when the appointment is made. If your dealership does not wish to match other offers from other service agecies then it should be so specified at the time the appointment is made. If you wish to be competitive the make a note of the details at appointment time so this type of situation is avoided. No problem at all with the service provided. More

Even after the sale. I came back to have the cars oil changed, and Brian Porterfield my original salesman met me at the door, took care of everything, offered me coffee an I came back to have the cars oil changed, and Brian Porterfield my original salesman met me at the door, took care of everything, offered me coffee and made sure I was completely taken care of. He knew I wasnt buying anything but he still made sure I left completely taken care of. And the service team actually bout the price of my service wand handed it quickly with professional courtesy. More

Customer Service I have been taking my Prius to Landers McLarty for maintenance in Fayetteville since I purchased it. The employees are very helpful and always positi I have been taking my Prius to Landers McLarty for maintenance in Fayetteville since I purchased it. The employees are very helpful and always positive. Their motto should read, "Service with a smile" because that is exactly how they greet and take care of their customers. I appreciate how quickly they complete the work as well as the quality of work that they do. I love my car and would definitely recommend a Prius from this dealership. More

Brake service Had front and rear brake pads replaced. Good scheduling, met the time I needed to get it done, inspected other areas of the vehicle and had an oil cha Had front and rear brake pads replaced. Good scheduling, met the time I needed to get it done, inspected other areas of the vehicle and had an oil change as well. Good service in a relative short amount of time. Friendly service people. More

Great Service I have found the service here to always be top notch. I also bring my Honda here for servicing as well. People are nice and will go the extra mile to I have found the service here to always be top notch. I also bring my Honda here for servicing as well. People are nice and will go the extra mile to help. More

Professional; Dependable; Responsive It is always nice to go into a dealership where the staff knows you by name and treats you as a valued customer. I have used the Service Department o It is always nice to go into a dealership where the staff knows you by name and treats you as a valued customer. I have used the Service Department of this dealership for the last 12 years to maintain my Toyota vehicles (Avalon, Tacoma, & Camry). Appointments are easy to make, staff is knowledgeable and customer service oriented, and service is completed in a timely manner. One suggestion: While the service department has honored my discount coupons from other dealerships, it would be nice if this dealership offered their own coupons and that are "competitive" with those of other dealerships. This would not only allow customers to take advantage of the specials, but also, I feel, more firmly establish customer loyalty for that dealership. As an example: while I really appreciated the free complimentary car wash at my last service; I had to use another dealership coupon to find out about this. Regardless, Max helped me on my last service call and he has always been very courteous, friendly, and professional. More