Landers Toyota NWA - Service Center

Routinely advise of unnecessary maintenance. Pricing for an oil change and tire rotation is now 400% of the billed price from two years ago. Would not recommend the dealership to anyone. an oil change and tire rotation is now 400% of the billed price from two years ago. Would not recommend the dealership to anyone. More

This is the absolute worst service I have ever gotten at any dealership. I have purchased at least 10 new or new to me cars since 2001 at various dealerships. I am also a nurse. So I am aware of what custo any dealership. I have purchased at least 10 new or new to me cars since 2001 at various dealerships. I am also a nurse. So I am aware of what customer service is supposed to be. No call backs. No follow through. I have called numerous times trying to get issues with my car fixed. I have spoken to Seth in service who told me to talk to Nigel in sales about getting a loaner so that my car may be taken to Nissan to get these issues fixed. Tried to get in touch with Nigel. NO RESPONSE. Finally saw him at the lot when I took my title to get signed because, apparently it wasn't signed before it was mailed to my house, leaving me unable to get my car tagged. Nigel gave me his new card and asked to get in touch with Seth to coordinate a time to have my car dropped off for service that coincides with his (Nigel's) schedule so that he can get me a loaner. Why is it my responsibility to speak to anyone to coordinate schedules?? Isn't this what the meaning of customer service is? I'm truly unhappy with my car. I feel I didn't get what I paid for. It barely meets my family's needs. All I heard from Nigel was how customer service was the gold standard. Clearly it is not. If I had it to do over, I would have never traded my car here. More

Appointment was at 9 and hour and half got in my car to leave. Was compensated for oil change but did not plan to spend that amount of time waiting for oil change. Told them light was on for low tire on ve leave. Was compensated for oil change but did not plan to spend that amount of time waiting for oil change. Told them light was on for low tire on vehicle, was told they put air in tire and light went off. Light was still on when I left with vehicle More

no complaints at all, the wait wasn't long at all, everything I needed done was taken care and I even received recommendations that I asked for everything I needed done was taken care and I even received recommendations that I asked for More

Diagnosed the problem with my Sequoia that several other shops missed. They were in constant communication with me during the process.very easy to work with shops missed. They were in constant communication with me during the process.very easy to work with More

Great service and Tim was amazing. Had a problem from prior visit and Tim took care of it, no questions. New to the area and service is key. prior visit and Tim took care of it, no questions. New to the area and service is key. More

Person who check me in was professional and efficient. Maintenance done in timely fashion. Did miss not having hot coffee. Waiting area was van clean. Maintenance done in timely fashion. Did miss not having hot coffee. Waiting area was van clean. More