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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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August 08, 2020

They did not wash my car as I thought they would after service. You were able to supply the battery for my Lexus hybrid and cross switch my tires but Chris needs to know more about hybrids location of b More

by PAMCKEEHAN
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 12, 2020 -

Landers Toyota NWA responded

Pam, Thanks for taking the time to leave a review and give us some valuable feedback. We look forward to seeing you next time so we can give you that car wash!

August 07, 2020

Seth was great with his customer service. Even though I was just there for a tire rotation, I had a couple of other concerns he looked into for me. Service was quick, the gentleman who greeted me when I fi More

by SALLY.MORELAND
Recommend Dealer
Yes
Employees Worked With
Seth
Aug 12, 2020 -

Landers Toyota NWA responded

Sally, Thanks for taking the time to leave a review! We're glad that our service department could help you out.

August 06, 2020

Johnny as always he is so good with his customer service and help me with my future appointment. All the employees in TOYOTA are very friendly , I want to mention Roberto Argueta very nice and friendly per More

by Héctor González
Recommend Dealer
Yes
Employees Worked With
Johnny
Aug 06, 2020 -

Landers Toyota NWA responded

Hector, Thanks for taking the time to give shoutouts to Roberto and Johnny! We're pleased to know that they, along with our other staff, have made each visit such a positive experience. See you next time!

August 06, 2020

We took our highlander in for a factory recall and when they were done they gave us our vehicle back with the dashboard lite up. The dashboard told us to take it to the dealer. I mean no one saw this after More

by RGUCK
Recommend Dealer
No
Employees Worked With
Tyler, 5 stars. She did great.
Aug 07, 2020 -

Landers Toyota NWA responded

RGUCK, Thanks for your honest feedback. You're right, everything should have been thoroughly checked out before your vehicle was returned to you. We normally give vehicles a good once-over before it leaves our shop so this shouldn't have happened. We've already passed your message along to management and our service team and we'll do better. We hope you'll give us another chance to service your vehicle in the future so we can earn your trust back. Thanks.

August 05, 2020

Clean, Fast and Friendly. Always kind and helpful and they do the job right. I didn’t have to wait long and Johnny was very helpful. More

by delgadillo_bash
Recommend Dealer
Yes
Employees Worked With
Johnny Gutierrez
Aug 05, 2020 -

Landers Toyota NWA responded

Sebastian, We're glad to know that Johnny was friendly and accommodating, and we appreciate you taking the time to recommend him and our service department!

August 04, 2020

awesome service department do you seriously need your awesome service department do you seriously need your customers to submit at least 25 words to say how awesome you are? surveys should be brief More

by RGFOUST
Recommend Dealer
Yes
Employees Worked With
Johnnie Gutierrez
Aug 05, 2020 -

Landers Toyota NWA responded

RGFOUST, the 25-word minimum is a requirement of DealerRater across the board, no matter what dealership you'd be leaving a review for. Facebook and Google allow star ratings only if you feel so inclined to review us there. However, we appreciate your recommendation of our dealership as a whole as well as Johnnie.

August 04, 2020

Less time than I thought. Normally I would expect over an hour. Job was complete in less than an hour.. no push to do more service. Lobby seating was great. More

by Kenk
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Aug 04, 2020 -

Landers Toyota NWA responded

We're glad to learn that Andrew and the rest of our service team were able to get you out of the dealership in less than an hour! Thanks for letting us know that you enjoyed our customer lounge area too. We'll see you for the next one, Kenk!

August 03, 2020

Carlos Rosas was awesome! Come see him. Very friendly! Carlos Rosas was awesome! Come see him. Very friendly! Carlos Rosas was awesome! Come see him. Very friendly! More

by QQQIANZHU
Recommend Dealer
Yes
Employees Worked With
Carlos Rosas
Aug 03, 2020 -

Landers Toyota NWA responded

Thanks for recommending Carlos and our dealership!

August 03, 2020

Best service in NWA. Always know how to help the customers and meet their needs in getting a new vehicle. Best sales person to deal with is Eric Perkins. More

by KOURTNEY
Recommend Dealer
Yes
Employees Worked With
Danny Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Perkins
Aug 04, 2020 -

Landers Toyota NWA responded

Thanks for such high praise, Kourtney! We're thrilled to learn how well Eric, Danny and our team took care of you during each visit.

August 02, 2020

Steve Landers Toyota NWA is very easy to work with. I appreciate the time and care they provide to me and my vehicle without pressure. More

by apraiders32
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Aug 03, 2020 -

Landers Toyota NWA responded

Thank you for writing this wonderful review and for recommending Andrew and our team! We're thrilled to learn that you enjoy working with our people because they are thorough and enjoyable.

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