Landers Toyota NWA - Service Center

Service completed Don’t want to write a thesis as a review. Service was completed. Job done well and on a timely basis, everyone was friendly and helpful. Don’t want to write a thesis as a review. Service was completed. Job done well and on a timely basis, everyone was friendly and helpful. More

6/10, didn’t fix my window like asked and now my wiper fluid doesn’t work, it did when i brought it in though fluid doesn’t work, it did when i brought it in though More

Service at Steve Landers Toyota in north west arkansas is always a pleasure. They keep the popcorn flowing and the sodas cold. The showroom is clean. always a pleasure. They keep the popcorn flowing and the sodas cold. The showroom is clean. More

They did a good job. I had my car towed in and they kept me informed and fixed my car quickly. They were super positive. me informed and fixed my car quickly. They were super positive. More

Good service overall, at the end no one brought my car and waited for at least 10 minutes until I had to go get it myself and waited for at least 10 minutes until I had to go get it myself More

Steve Landers Toyota has always given me excellent service on my Toyota Corolla that I purchased in 2013. The customer service people are excellent also. I would recommend them to anyone. service on my Toyota Corolla that I purchased in 2013. The customer service people are excellent also. I would recommend them to anyone. More

I was waiting to get my car checked in for service and the guy behind the counter rudely told me “I think she was here first.” And another lady just appeared in front of me. the guy behind the counter rudely told me “I think she was here first.” And another lady just appeared in front of me. More

They have lost touch with the customer experience. I called on a Wednesday and made a Noon appointment for Saturday. I needed a broken mechanism fixed for a rear window on my 94 4Runner, and also asked called on a Wednesday and made a Noon appointment for Saturday. I needed a broken mechanism fixed for a rear window on my 94 4Runner, and also asked the service advisor to inspect the engine for an oil leak I had. I was sent a text by the advisor and was advised this was the “best” way to communicate. By Monday afternoon I texted and asked for an update since I hadn’t been contacted by anyone at that point. The service advisor told me he was at lunch and would have to get back to me. A few hours later he texted me and said they could not get the parts to fix it. I was a tad baffled that a Toyota dealership could not get parts for a Toyota even if it is an older model. But, I asked if he could provide me the parts list (which he did). That was the end of that conversation. I then waited 3 more days with no more correspondence. I then texted again and asked what was the status with the oil leak inspection. I was informed the oil leak could be coming from numerous areas and the engine would need be power washed to determine where the leak was coming from. At this point I realized they had done nothing and I texted I would just come get my vehicle. When I got to the lot I found my 4Runner and gave a quick visual inspection and it was obvious there was no way the tech could have done any sort of real diagnostic on the rear gate. I realized the tech simply guessed on what parts would be needed instead of actually inspecting it to see what was needed. The dealership then tried to collect $128 diagnostic fee.....i pointed out to the service advisor that I could plainly see there was no way a proper diagnostic was completed due to the gate being in the exact condition it was before and there was no way the tech could have properly determined the parts needed, and the the 4Runner was just parked in the parking lot for 4 days and no one even attempted to find the oil leak or communicate with me on what the recommendation was. After leaving with the vehicle I took it to another shop. That was at 3:30 p.m. the contacted me at 8:45 a.m. the next day and informed me they would be able to repair the rear window mechanism, and would only need 2 of the 5 parts listed by Toyota. They told me it would take a week to get the parts. Toyota’s estimate was over $1700. The other shop was $650. This bad review could have 100% been avoided if: 1. All the communication and follow up had to be initiated by me the customer, none was initiated by the dealership. 2. The service advisor did ask the tech on what his diagnostic entailed and he informed me he found out from tech he didn’t “do much of a diagnostic”. So, the tech guessed??????? Ridiculous....then being asked to pay for a “guess” even more ridiculous. 3. How in the world is a small shop in the same town able to get parts to fix this Toyota and a Toyota dealership cannot? More

Great service. When an unserviceable part arrived to repair my vehicle, Landers waived the fee for the rental car. Kept me informed on status of repair. 2005 Tacoma air conditioner repaired as soon as r repair my vehicle, Landers waived the fee for the rental car. Kept me informed on status of repair. 2005 Tacoma air conditioner repaired as soon as replacement part arrive. Job well done! More

2013 Highlander Friendly service by Drew - while handcuffed by the policy to not offer courtesy transportation to work, he offered to pay for an Uber. Pricing seems Friendly service by Drew - while handcuffed by the policy to not offer courtesy transportation to work, he offered to pay for an Uber. Pricing seems high for an oil change and tire rotation, but the having the work completed by an authorized Toyota dealer, you know the prices will be higher. More