Landers Toyota NWA - Service Center

Average dealership at best. I only used this dealership because it’s close to where I live. If I had a choice I probably use different one. because it’s close to where I live. If I had a choice I probably use different one. More

Same Kind of Average experience one again.. First off, why is it that only one person can check people in for a recall service? I first off had to wait for Jason to get back into the office in o First off, why is it that only one person can check people in for a recall service? I first off had to wait for Jason to get back into the office in order to check me in. As we finished the check-in process, I asked Jason how long the appointment should take and he advised me that it should only take an hour to an hour and a half. After almost 3 hours of sitting in the lobby, I decided that it was best to go and get an update (BECAUSE NO ONE HAD EVEN COME TO TRY AND FIND ME TO GIVE ME AN UPDATE & I SAW MY CAR ALMOST DRIVE INTO THE GARAGE & THEN TURN AROUND AND LEAVE). After I asked for an update, Jason advised me that he had a giant stack that were ready but he "hadn't had a chance to get around to them yet." So it's annoying, #1, that I don't get updates from your team (I've been at the service center before for 3+ hours and the service is consistently not the best at all). And #2, I find it frustrating that the lack of consistency is so appalling. Let me say this.. if I didn't live so close to this dealership, I'd get my car serviced at another Toyota option. More

Reliable They did what was needed to be done in a friendly, efficient manner. the Service Advisor was nice and he text me when the car was ready. They did what was needed to be done in a friendly, efficient manner. the Service Advisor was nice and he text me when the car was ready. More

Due to covid19 and the social distancing, I wasn't comfortable bringing in my Tundra for a recall service. I was very pleased with the concierge service! comfortable bringing in my Tundra for a recall service. I was very pleased with the concierge service! More

Lake did and excellent job! I was able to get my daughters Rav4 serviced and the nail in her tire removed and plugged within an hour! It was an end of the day appointment and they were able to excee daughters Rav4 serviced and the nail in her tire removed and plugged within an hour! It was an end of the day appointment and they were able to exceed my expectations! Thank you to lake and the service staff for a job well done! This was the first service on my daughters SUV and we will be back! More

The service was very quick and the employees are incredibly nice and helpful. I highly recommend getting any work to your toyota, subaru, or scion done here. incredibly nice and helpful. I highly recommend getting any work to your toyota, subaru, or scion done here. More

Excellent service My tires are getting close to needing replacing. They didn’t push me to make a decision. Just gave their price on 3 different sets. My tires are getting close to needing replacing. They didn’t push me to make a decision. Just gave their price on 3 different sets. More

Great customer service. Thanks Mark Daniels! Very perfeasional and clean service area. Anyone needing service on their Toyota this is the place to go! Fast and easy in and out service! perfeasional and clean service area. Anyone needing service on their Toyota this is the place to go! Fast and easy in and out service! More

Highlander Service Great experience even during the trying times of Coronavirus, service was fast and friendly, all service members were very helpful and friendly, will Great experience even during the trying times of Coronavirus, service was fast and friendly, all service members were very helpful and friendly, will be back. More

Everything I go for is always done correctly and in a timely manner. I am always welcome with open arms and always asked if I want anything to make my stay more enjoyable. timely manner. I am always welcome with open arms and always asked if I want anything to make my stay more enjoyable. More