Landers Toyota NWA - Service Center

Great Service Quick and Friendly staff get you in and out as quickly as possible. Always a fun friendly environment, even during the busy part of the day. Quick and Friendly staff get you in and out as quickly as possible. Always a fun friendly environment, even during the busy part of the day. More

Lack of communication Had a wiring harness replaced (on a Friday) and the tech broke the windshield. Went to pick it up and saw the windshield. I understand it happens and Had a wiring harness replaced (on a Friday) and the tech broke the windshield. Went to pick it up and saw the windshield. I understand it happens and was ok after dealer agreed to replace it. Called a week later (on Thursday) after not hearing anything from dealer and was told it would be the next week (on Tuesday). Confirmed twice in text that if i brought it in at 8 I could pick it up at 1. Called at 2pm on Tuesday and was told they were just setting the glass, then told it would be ready in :30 minutes. Originally told it took 3 to 4 hours for glue to dry. Communication was nil. Seems like more attention should have been paid to this repair since the dealer broke the windshield and I was inconvenienced being without a car because of their mistake. Will start going to Fayetteville Toyota from now on for service on my two Toyota cars. Overall the service department seems to be over worked. Customers standing around waiting on someone to help them even though some workers at the desks have no one in front of them. Must be overwhelmed with computer work. More

I’ve never had a bad experience with the service department. They are fast and efficient and make bringing my car in an enjoyable experience. department. They are fast and efficient and make bringing my car in an enjoyable experience. More

Smile w/ Service Brought Sienna in for it's 60, 000 mile service and the tech found an major issue with the transmission but it was covered under the lifetime powertra Brought Sienna in for it's 60, 000 mile service and the tech found an major issue with the transmission but it was covered under the lifetime powertrain warranty I have. It took 6 days to be repaired but it saved me $6000.00 in repair costs. Drew kept me apprised of the progress and status while the repair was being made and was easy to work with. Happy with service. More

Johnny G my service advisor was helpful and friendly. Final cost and time taken were as expected. Will return for all future service. Thank you. Final cost and time taken were as expected. Will return for all future service. Thank you. More

Came in with a low tire. I was in a hurry and They fixed my tire and I got to my flight on time. Thank you my tire and I got to my flight on time. Thank you More

great service I was in and out in a timely manner. as always the employees were friendly and helpful. coffee was great keep up the great work. I noticed that my cos I was in and out in a timely manner. as always the employees were friendly and helpful. coffee was great keep up the great work. I noticed that my cost went up this last time. as a preferred customer I would like to receive a better price. More

Fast, efficient and friendly service. Mark Daniels did an outstanding job of explaining the process and timelines. I received a text and call when my car was ready. Thanks! an outstanding job of explaining the process and timelines. I received a text and call when my car was ready. Thanks! More

Very friendly and fast service! Johnny G. is super awesome! Have was very helpful! I will tell all of my Toyota friends to go see him. He is that good!!! Johnny G. is super awesome! Have was very helpful! I will tell all of my Toyota friends to go see him. He is that good!!! More

Clean environment and very courteous employees. Great snack bar while you wait for repairs to be done on vehicle. Curbside help, just drive in and they will tend to your needs. Instead of going back out snack bar while you wait for repairs to be done on vehicle. Curbside help, just drive in and they will tend to your needs. Instead of going back out in bad weather to bring car in, they politely said they will get it. More