Landers Toyota NWA - Service Center

accommodating I chose David Hasting as my sales representative because of his honesty and customer care. But the entire Steve Landers team has made me feel importan I chose David Hasting as my sales representative because of his honesty and customer care. But the entire Steve Landers team has made me feel important and they thrive to maintain my business. I would highly recommend Steve Landers Toyota to anyone. I commute from Harrison to Rogers about every 3 or 4 months to have Steve Landers perform this service on my 2017 Toyota Tundra More

Oil change Professional, personable, and knowledgeable about getting my car serviced. Bought two cars from here along with getting them serviced. Enjoy our cars. Professional, personable, and knowledgeable about getting my car serviced. Bought two cars from here along with getting them serviced. Enjoy our cars. Thanks very much guys! More

Quick oil change Quick. Nice place to wait, with vending machines, televisions, popcorn, free drinks. Comfortable seating. Friendly service. Streamlined, efficient p Quick. Nice place to wait, with vending machines, televisions, popcorn, free drinks. Comfortable seating. Friendly service. Streamlined, efficient process. Clean bays, restrooms and waiting area. More

Excellent and Fast Very coyrteous service staff and always fast turnaround. I usually come first thing in the morning before work and still make it to work on time. Very coyrteous service staff and always fast turnaround. I usually come first thing in the morning before work and still make it to work on time. More

Toyotacare 5000 m. The people and very friendly and most helpful. Vehicle checkin was fast and efficient. The service required was accomplished in a timely manner. Deliv The people and very friendly and most helpful. Vehicle checkin was fast and efficient. The service required was accomplished in a timely manner. Delivery prep was fast and ready for pickup. More

Great fast thorough service Every time I have to bring my car in the service managers are courteous, fast and clear in their communication. They act like my time is valuable and Every time I have to bring my car in the service managers are courteous, fast and clear in their communication. They act like my time is valuable and are very responsive. More

Oil Change/Tire Rotation primarily I took my vehicle in for the scheduled maintenance. When I met with Drew Parker I mentioned a squeaking noise in the front as well as a metal noise wh I took my vehicle in for the scheduled maintenance. When I met with Drew Parker I mentioned a squeaking noise in the front as well as a metal noise when braking. He said they would look at it but it would be $120+- diagnostic for them to look at it. That was different than the past but I said okay and did not discuss any more as my ride was waiting. Here are my issues: 1. You kept my vehicle all day (8 am- 4 pm) to do the maitenance and check the things I mentioned. Apparently Drew called earlier during the day about the things BUT did NOT leave a message. At about 3;30 when I was getting ready to call and check on it because my only ride was available back to my vehicle, I find out that nothing had been done in the way of repairing the brakes because I had not called to give them permission. I HAD NO MESSAGE THAT THEY WERE WAITING ON ME UNTIL AROUND 3:25 pm. I SEEN A MESSAGE WHEN I GOT READY TO CALL HIM AND CHECK ON IT. HE HAD JUST LEFT THE MESSAGE JUST BEFORE I DECIDED TO CALL AND CHECK. THE LAST THING I TOLD HIM THAT MORNING WAS I NEEDED EVERYTHING FIXED BECAUSE I WAS GETTING READY TO PUT ABOUT 2000 MILES ON IT. Drew admitted he probably should have left a message earlier when he had called............ 2. He mentioned that the one of the things causing the noise in the front might be a serpentine belt. And they suggested changing it might help. I told him that your service center put a new belt on it not long ago. He could not find it in the system. He suggested to me 3 times that I probably had it done somewhere else. I insisted I would find it in my paperwork at home- it was done right there by you all on 9/19/16, I have the receipt for $459.90. New serpentine belt and new brakes. 3. Regarding the braking noise, per the report they adjusted the backing plat away form the rotor on the brakes. My brakes still squeak whenever I use them. That was $99.18 I assume of the $120. When I got home I checked my paperwork from the last maitenance 5000 miles ago. It said brakes were wearing and would need replaced soon....... So, to sum this up- I left my vehicle all day and ended up with an oil change and tire rotate. I paid $120 extra +- to be told they can try a serpentine belt that you all just so happened to have replaced exactly 2 years ago. I drive 10k-15K miles a year so it should not have an issue. AND, the brake issue would have been part of the maintenance anyway. AND, it was suggested last time that they would need replaced. Maybe it's expected that I look at my prior paperwork before I even bring my vehicle in to know what needs done next, but I have never had this before. I have been pleased usually with my service and have recommended you to others. All of my service has been done there and I have followed all the recommendations. But this time felt different. I feel like I had a sub par experience with Drew and that I paid the extra money for nothing. He and I obviously did not connect very well. Now I am very busy and am trying to decide if I need to get my brakes fixed or not. I still don't know since they are still squeaking. Final issue: I called yesterday for Andy Gates and left him a message at 8:30 am. Have still not heard back from him. More

Great service They were helpful, friendly and professional! They fixed a couple of things easily and kept me aware during the entirety of the visit. The service tea They were helpful, friendly and professional! They fixed a couple of things easily and kept me aware during the entirety of the visit. The service team makes it feel easy and welcoming. More

Badass 4Runner! Got my grille guard installed today. Looks great and it took no time at all. The best part, it was cheaper than I expected. Winning! Got my grille guard installed today. Looks great and it took no time at all. The best part, it was cheaper than I expected. Winning! More

Fantastic Friendly and prompt service. My sales person helped me get into the service department with minimal notice. I appreciate Jason Jones and Bill Nabors h Friendly and prompt service. My sales person helped me get into the service department with minimal notice. I appreciate Jason Jones and Bill Nabors helping me get my RAV4 in on short notice. More