Landers Toyota - Service Center

Conveninanat I took my new highlander in for the 5000 mile check-up and the staff knew exactly why I was there and assisted me. They were very helpful. I took my new highlander in for the 5000 mile check-up and the staff knew exactly why I was there and assisted me. They were very helpful. More

10,000 mile service I stopped by Express Lube to have my oil changed and tires rotated per the 10,000 mile service. Found out that service was overbooked and I had to ha I stopped by Express Lube to have my oil changed and tires rotated per the 10,000 mile service. Found out that service was overbooked and I had to have made an appointment - had to come back the next day and leave the car. That meant getting to work late and having to get the shuttle to take me back mid-afternoon to pick up the car and go back to work. That was a disruption I just did not need. Craig took good care of me the next day, including running the car through the car wash. More

Excellent service. Great people! Easy scheduling. Excellent service and advice. I would recommend this dealer and service department to anyone. This evaluation is the most diffic Easy scheduling. Excellent service and advice. I would recommend this dealer and service department to anyone. This evaluation is the most difficult part of the survey, cosidering the required length of the review. I would not recommend this rating company to any dealer. More

20,000 service We arrived for our appointment and a nice young man greeted us. Our car was serviced in a timely manner and sevices done were explained to us. We arrived for our appointment and a nice young man greeted us. Our car was serviced in a timely manner and sevices done were explained to us. More

Good If not in a hurry Even if I make an appointment it seems to take a little longer than initially stated. But I just chalk it up to " things happen " over all good and th Even if I make an appointment it seems to take a little longer than initially stated. But I just chalk it up to " things happen " over all good and thorough service with knowledgeable and friendly advisors. More

Wonderful place Superb customer service, very timely and mannerly everytime I go. They recently fixed my car at their new collision center-- hassle free experience. S Superb customer service, very timely and mannerly everytime I go. They recently fixed my car at their new collision center-- hassle free experience. Super genuine people! More

Service Department Less Than Desirable I had a good relationship (13 years) with Steve Landers Toyota until recently. I purchased two Toyotas from their dealership and had all maintenance I had a good relationship (13 years) with Steve Landers Toyota until recently. I purchased two Toyotas from their dealership and had all maintenance work performed in their service department. While there for a routine service, they recommended a battery service on my daughter's RAV. My daughter became stranded a few days after the service because they failed to tighten the battery cables and it looked as if it were never serviced. They refused to correct the problem until I contacted the dealership owner. Most recently, my 2012 Tundra developed a puncture in the windshield washer tubing which is common in Tundra's due to routing near the hood hinge. This puncture occurred before the warranty expired (by time, not miles, it only has 20,000 miles) 30 days prior to bringing it in for service. I realize they are not legally responsible for making this repair; however, I'm disappointed that neither the dealership nor Toyota would make a concession to cover this repair as a moral responsibility, since it was clearly a manufacturer defect. I have came to the conclusion that Lander's does not value their established loyal customers. More

horrible service dept After not touching car for 45 minutes after appt, I was told 60 minute guarantee meant nothing.. and told never to come back after complaing. After not touching car for 45 minutes after appt, I was told 60 minute guarantee meant nothing.. and told never to come back after complaing. More

Repair of Radio After complaining about no one mentioning whether they looked at or found anything wrong with the radio in the 2014 Taucoma during the 5000 mile check After complaining about no one mentioning whether they looked at or found anything wrong with the radio in the 2014 Taucoma during the 5000 mile check up, the very next week, since my son in law brought the vehicle in for us for the 5000 mile maintenance check up, he got a call from the dealership letting him know that a radio had been ordered and set up an appointment to bring truck back in to replace it. My son in law also said during that week he received 2 more calls. I think that is odd he not being the owner only the one who brought it in that is getting all the phone calls. I cannot rate accurately rate customer service, friendliness. or over experience since my husband or I or my son in law stayed during the repair, vehicle was just a drop off and pick up. More

I purchased a NEW 2010 Camry in 2009 with two free service oil changes. The first service I found cigarett butts, plural, on the drivers side floor when I entered the car at the exit of the service de service oil changes. The first service I found cigarett butts, plural, on the drivers side floor when I entered the car at the exit of the service department, upon further inspection, I found oil spilled on engine, small but enough to cause oil smell. Salesman who sold car to me would not look into any resolution, so service manager told me I may have left cigarett residue in auto, I do not smoke nor have I ever smoked and I am single, so NO one has been in my car even with a glass of water! One wheel rim has a small scratch from a curb not very noticable but I know it is there, so when I see my wheel's have been rotated and the wheel with the scratch is still in the same place it was when I arrived, hhhmmmm, mabe they removed the tires from the rims and rotated the tires and put the rims back where they were when I arrived, do you think? HA! I was charged for wheel rotation though! There were a couple of recalls and when I had the work done, there was a greasy hand print on the door support drivers side between whindshield and door. They said I must have put it there when I checked the oil. Salesman who sold me the car no longer works there and maintenance mistakes are my fault, so when I tried to talk to the owner of the dealership, he just wanted to sell me a NEW car and ignored any complaint I had, he would make a good politician. I have moved my business to another Toyota dealership and am very happy! Toyota has served me well, however dealerships can be changed. More