Landmark Chrysler Jeep

Buyer Beware! !! Horrible experience with the truck I purchased only four months ago. This truck has been in for service 7 times for the exact same issue(s) with no !! Horrible experience with the truck I purchased only four months ago. This truck has been in for service 7 times for the exact same issue(s) with no resolution in sight. The issues range from but not limited to: rough idle, engine misfire, oil leaking from right valve cover, steering wheel tilt not working, engine losing power going uphill, turbo not providing boost, burning excessive gas at a clip of 9.5 miles to the gallon. When this vehicle is designed to get 16 miles per gallon in the city and 22 on the highway. When I purchased the vehicle the oil hadn’t been changed prior to this truck being deemed ready for purchased. This was evident when the oil was checked and the oil appear black on the dipstick and on the towel used to check it. Not to mention this truck was also deemed ready for sale without any sticker being placed in the upper right corner of the windshield to show that the oil had been changed when this truck accepted as a trade-in. This shows that no certifiable point inspection could’ve ever been performed on this truck prior to me purchasing it. With so many things going wrong with the vehicle so soon after being driven off the lot. Which clearly exemplifies flaws, negligence, and/or (at the very least) very substandard work by the entire service department. When I took this vehicle to Landmark Jeep Chysler to have the valve cover gasket replaced someone reset the oil life indicator from 58% to 100% and hadn’t changed the oil or oil filter at all. I had to bring the truck back again where it was officially changed. If I didn’t catch that questionable behavior at best my truck would’ve been driven without the protection and lubrication provided by freshly changed oil. At the time in which I’m composing this review, I’m still paying for a truck that has been in for service at Landmark 7 times that is still losing power uphill, burning gas at a clip of 9.5 miles a gallon, and is riding as if I’m pulling a load. I’m told not one automotive mechanic between the three Landmark dealerships located in the Springfield area and Decatur area are qualified to diagnose and repair my Ford pickup truck. At the rate in which this is going my truck will need to be taken apart, look at, and driven a dozen more times in order for it (truck) to be properly diagnosed. I’m bringing it in to Landmark Jeep, Chysler going on trip number 8 this upcoming week. I’ll keep everyone posted if things changes for the better. This truck was purchased 2/28/2022 from Landmark east by way of Landmark Jeep/Chysler/Fiat. It’s a 2013 Ford F-150 Platinum More

Awesome sailsmen, service, for anyone. . My first New Jeep!! Still finding all the options it came with.. . My first New Jeep!! Still finding all the options it came with.. More

The dealership had significant lack of communication between departments causing the process to be much more time consuming. We were unable to meet with a specific person who we had a scheduled meeting between departments causing the process to be much more time consuming. We were unable to meet with a specific person who we had a scheduled meeting with. There was a lack of overall costumer service. More

Buying my car was such an easy process! JD made the trade in process smooth and effortless! in process smooth and effortless! More

I was very pleased with the service. I wasn’t planning to buy a new vehicle, but very glad I stopped! buy a new vehicle, but very glad I stopped! More

I had an excellent experience. Troy and Chad were very fair and and know the products. I would definitely recommend your dealership to my friends because of Troy and Chad. fair and and know the products. I would definitely recommend your dealership to my friends because of Troy and Chad. More

Listened to what I was looking for! Friendly and helpful! Explained when I had questions! helpful! Explained when I had questions! More

Landmark has been a staple in the community for as long as I can remember, always positive experience with them. as I can remember, always positive experience with them. More

Very friendly and courteous staff. They stayed after hours to make sure we had what we wanted in a vehicle. hours to make sure we had what we wanted in a vehicle. More