Landmark Dodge Chrysler Jeep

WORST Car Shopping Experience I Have Ever Had The sales team tried pressure tactics, advertised features that were not available with the car they were showing me, showed the car with damage that The sales team tried pressure tactics, advertised features that were not available with the car they were showing me, showed the car with damage that was not mentioned on the ad, and would tell me one price then turn around and say a higher price. I called on Friday and made an appointment for between 5 and 6 pm so they could have the car ready for the test drive. However, they neglected to pull the car out and asked if I could come back on Saturday as they would be closing soon and did not have time to pull the car out. I returned on Saturday and test drove the car. The car drove fine but the sales guy did not exactly seem excited for a sale or interested in telling me about the car. I asked about the advertised sunroof that was not in this car and asked if they had shown me the wrong vehicle. He said this was the only type of this car they had and said "I don't put up the advertisements" and "sometimes mistakes happen." But he did not offer to add the features advertised into the price. Since I was already sitting at the desk inside, wanted that model of car and the price was under budget I almost purchased the car. The sales guy tried to prevent me from speaking with a family member to get their opinion on the purchase. To top it all off, after finally speaking with my family member, he knew he had lost the sale as he had put the car back in it's spot and and was assisting anther sales guy in parking cars around it. He then tried to keep my deposit check (that they required to run my credit and see if I could purchase the car). He stated that they would need the check to keep the vehicle from being sold while I thought about purchasing or while I test drove any other cars at their lot or another lot. He said I could come back on Monday after thinking it over. I finally got my check back and left the lot. More

Quick to sell a car, slow to follow up. Terrible service. I purchased a Jeep Patriot from the dealership in July of 2016 and the sales team was obviously very motivated to make a sale. After the sale I found I purchased a Jeep Patriot from the dealership in July of 2016 and the sales team was obviously very motivated to make a sale. After the sale I found that I had to track folks down for scheduling after market part installation, title and and everything else. I never received a single follow up call even after expressing my displeasure and frustration. The title paperwork was given to me two days before my temporary tag expired and at that I had to call the dealership constantly to inquire, had I not done this the installation of aftermarket parts that were paid for and the title would never have been taken care of. Totally unacceptable! I've never received worse service than I have at Landmark Dodge on Noland Rd. There are better dealerships to do business with, don't waste your time with this one. I like vehicle but that dealership is just terrible. More

"Stress-free experience, thanks to the great staff!" I went to the dealership to look at the new discounted trucks that were advertised on TV, but they were the basic, "no frills" vehicles. I was sent t I went to the dealership to look at the new discounted trucks that were advertised on TV, but they were the basic, "no frills" vehicles. I was sent to see R.J. in the used car section to see if he could assist me with finding a reasonably priced used pickup with all of the bells and whistles. I was shown a variety of vehicles, but the Dodge RAM 1500 Laramie that he showed me was exactly what I was looking for. R.J. listened to what I had to say and found me a fully loaded truck at an excellent price. He was a great salesperson! The finance manager, Mark, did a wonderful job also. He was determined to get me into that truck at a low price and made the whole process go smoothly for me. My sincere thanks to both he and R.J. for their wonderful customer service. I love my new truck! Anthony B More

Rude, Terrible Service I would actually rate this dealership as a negative 5 if i could. Doug Fletcher is the worst manager ever. He refused to service, under warranty, my I would actually rate this dealership as a negative 5 if i could. Doug Fletcher is the worst manager ever. He refused to service, under warranty, my 2015 Jeep and sent me down the road with Service engine, transmission, ABS, ebrake, Traction Control, 4WD, UpHill Start Assist, Dynamic Steering Torque assist, etc, etc.My dash was lit up like a christmas tree. Instead of taking care of the customer he decided it would be in the best interest of himself to tell me to get my "xxxxx" Jeep out of his "xxxxx" shop. This is the type of service you can expect from the worst dealership in the Metro Area. Check for yourself. My Jeep will never step foot in his "xxxxx" shop again! More

Great experience - way better than I was hoping for I was out looking for a better vehicle and several other people pointed me to John. Had a great experience with him - showed me and my wife a few diff I was out looking for a better vehicle and several other people pointed me to John. Had a great experience with him - showed me and my wife a few different cars and gave no pressure for us to go with any certain model. When we found one that we liked, he made the purchase process smooth and easy. I would definitely do another purchase from Landmark if John gets to help me out. More

Best car buying experience ever! John Link was wonderful to work with, so much so that we called him when we were ready to purchase a car. Very comfortable no pressure sales. John Link was wonderful to work with, so much so that we called him when we were ready to purchase a car. Very comfortable no pressure sales. More

Great Service I wanted to say thank you. For the service, the character, and honesty and professionalism of this dealership. Just moved back to the area after 35 I wanted to say thank you. For the service, the character, and honesty and professionalism of this dealership. Just moved back to the area after 35 years. Needed work on my 2007 Jeep Grand Cherokee. My experience was so satisfying. Dakota In the service department is an amazing young man. He walked me through this experience I was having with my car and was so polite and courteous. This young man made me believe that there is still good in a bad situation. Thank you Dakota. Thank you Landmark Dodge Chrysler, Jeep. More

Great Experience When I went, I expected to have to deal with a pushy salesman, but that isn't what happened at all. Our salesman, Michael, made sure we only looked at When I went, I expected to have to deal with a pushy salesman, but that isn't what happened at all. Our salesman, Michael, made sure we only looked at cars that were in my price range and he stayed away from what I knew I wouldn't be happy with. He wasn't pushy at all and I felt like he showed us many options that worked for what I was looking for. Our salesman was nice and I didn't feel like I was pushed into anything. I was very pleased with how things happened and how I was treated. More