About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

Landmark Ford Inc

4.7

142 Lifetime Reviews

2401 Prairie Crossing Dr, Springfield, Illinois 62711 Directions
Sales: (217) 862-5200

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

142 Reviews of Landmark Ford Inc

Sort by Write a review
October 25, 2018

"Won't do the right thing!!!"

- UnhappyCustomer

Great Service in sales! This was a great place to buy a vehicle! The sales manager (Tim) was amazing to work with. I bought my truck in November '17, I had a few issues in first couple of weeks. Tim made sure to get it all taken care of very quickly, service department was easy to deal with and they always provided a rental if I needed one. I highly recommend Landmark for all vehicle needs. Well, disregard my highly recommend Landmark previously stated! I moved to AZ and drove my truck back to Springfield. I took my truck in because the AC/heat blower was not working. I went in to Landmark Ford where I purchased the truck on a Saturday. They had no tech there to look at it, so they said their store Landmark East had one on Saturdays. I called the Truck Center which is their East location and the guy said they didn't have any openings for over a week. I explained what it was doing and he said if I wanted to bring it over he could check the fuses. I said great, I will be right over. I got there the guy checked the fuses and said they were fine. He said he could hook it up to the computer since he had one there. He did and said it needs to be looked at because he couldn't see anything wrong. I decided I would just drive it home and get it repaired there. He then looks up at me and says "that's weird" I said "what" he said "it won't start" I am like what do you mean. He then presses the brake in and attempts to start it and it starts, but I notice there are three service lights on that were not on before. He says, you need to get it looked at, he wasn't sure what was going on. So I get in and back it out of service bay and the back up camera now doesn't work, the lights for the D R N doesn't work, and when I go to pull off it has very little power, it just revs very high. I then get time the street and realize it is not shifting, it is just stuck in one gear. I get it to other Landmark store and leave it for them to look at Monday. We have to rent a vehicle $200 to drive back to AZ $150 for gas in rental and flights back $150 to pickup my truck when they finish it. Monday they call me and tell me they are up to $250 in diagnostic fees and still haven't found the problem. I said well keep looking, I need it fixed. Finally, they call me and say it was missing a fuse! When they replaced the fuse everything works again except the blower that does need replaced. Now mind you the only people that were in that fuse box were the fuse disappeared were Landmark employees. They said it was all fixed and I owed $650. I said that is an expensive blower. They said $255 of that was to diagnose the fuse problem. I said I should not have to pay that, since a Landmark employee screwed that up. They said, they still had to diagnose it. I talked to many people about this over the next 8 days, made it up to the owner and he decide to put a note in giving me $100 credit. THIS IS UNBELEIVABLE TO ME!!!! I WILL NEVER DO BUSINESS WITH THIS COMOANY AGAIN. Because of the wonderful sales experience, my wife and I were coming in town in November to buy her expedition from them. We have canceled those plans. My Step Dad was going to buy an Explorer from them before the end of the year, that is not happening now. BE AWARE!!! They will not do what's right!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary (Service Manager) Sean (Owner)
September 16, 2018

"Dishonest!"

- Squirrel

Purchased a car from Landmark Ford. Dealership assured me all safety recall had been completed. Total Lie!! No safety recalls had been completed prior to purchasing the vehicle.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Zach Molbery
July 05, 2018

"Very Satisfied"

- New to Spfld

Mr. Bova and all others involved in our buying experience were profession but personable and friendly, and patient about answering all our questions, obviously willing to take the time to help us find a car that meets our needs within our price range. We actually visited the dealership prepared to make an offer on a car elsewhere, but we felt we should at least check out other options. We are certainly glad that we did!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Bova, Mr. Harding, Mr. French
June 13, 2018

"Our Ford Edge purchase."

- Gary

We viewed Landmark Ford’s website prior to going out there. We had two Ford Edges we wanted to look at. Our sales person Josh was new there but was very pleasant, responsive, and very knowledgeable. Josh was on the ball locating both vehicles, and we were in a test drive in no time. We made our decision and Josh got us our paperwork started right away and was very helpful. He made himself available to us through the entire process, and finally went over all of the features and got our cell phones connected for us. We never felt any pressure during entire process. It was nice dealing with staff that is so informed and helpful and truly love what they do!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Bertram on sales and Fred Harding in finance.
May 19, 2018

"Overall good"

- Dave99

Experience was generally good. My salesperson was not sufficiently prepared by management to sell Ford vehicles as he lacked ability to compare models and options; to demonstrate features. He tried to assist, but clearly had to seek information from other staff.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Patrick, Mark, Fred
March 17, 2018

"Great Customer Service!!"

- Harley17

Sean at Landmark Ford did an awesome job from start to finish! He was able to get us the vehicle we wanted for the payment we requested and made us feel like we were at home while doing so.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Phifer
March 07, 2018

"It was okay"

- kassieguyot_285

I am very pleased with my car not as pleased with the deal I got. At one point I told the salesman another dealership has a better deal on the same car and his response was "that sucks dosent it". I think if I go back it will be with a different salesman.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
November 29, 2017

"Good. service"

- Shull67

Had a great experience buying my truck. The service was outstanding and I got a good deal. Thank you to Jeremy and the rest of the staff.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
November 09, 2017

"Great experience!"

- Crazyforfotds

Mark Underwood was a great salesman who kept my best interests in mind. He was very personable and very knowledgeable in his understanding of Ford products.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Underwood
November 01, 2017

"Financial problems "

- Fighter40x2

Financial department did not calculate trade in correctly which made the price much higher then agreed too. Won’t call us back to talk about the issues.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Charlie in sales and finance department
1
...
1 - 10 of 142 results