Landmark Ford - Service Center

Rude, Incompetent Service Advisor I asked for him to specifically address an air flow concern, of which he initially did not. Then he made light of it, like I was a stupid girl, that I I asked for him to specifically address an air flow concern, of which he initially did not. Then he made light of it, like I was a stupid girl, that I had left a couple vents 1/2 closed. He didn't know where the cabin filter was, but pretended to look for it for about 7 seconds, after I asked him if it was checked like I had asked him to. (This was 2 hours after my service appt.) Then he told me it didn't have one. Once my husband located it for him, he took it out and tried to tell me there was nothing wrong with it, despite it being black and not being changed for 40K miles, because nothing was "stuck" in it. After we got tired of the BS and the waiting for him to round up a filter for almost 45 minutes. I was supposed to be thankful they weren't going to charge me. When I specifically asked to make sure it was covered under my service plan. We were the bad guys for losing our tempers. Even though, he never once apologized for the inconvenience, poor service or the lies. More

Great, and very efficient service. Friendly and thoroughly pleasant experience. No hassle and done in a timely manner. We were in and out in under 1 hour for complete service and car wa Friendly and thoroughly pleasant experience. No hassle and done in a timely manner. We were in and out in under 1 hour for complete service and car wash. More

Service and Manufacturer Review I was totally satisfied with Service. I have always had a good experience with the Service Department. My problems have been with the product itself I was totally satisfied with Service. I have always had a good experience with the Service Department. My problems have been with the product itself that I purchased four years ago and its automated manual transmission whose name I have previously described as an oxymoron if not a contradiction. I have been dissatisfied with the manufacture's tardiness in responding to the problems that this type of transmission has caused. None of my negative remarks or complaints should ever be applied to the competency of Mike Walker or his team. They had an inferior product to attempt to service and in my judgment their hands were tied by the manufacturer's refusal to admit the problem and allow an adequate remedy. More

Service work I was treated fairly and work done in timely manner, service manager was courteous and professional. Always nice people. Work done under budget what I was treated fairly and work done in timely manner, service manager was courteous and professional. Always nice people. Work done under budget what they originally quoted. :) More

Remarkable Kevin was right on top of it all. Grateful for Landmark's service. Picked the car up at 10pm on a Friday night. How great is that? So Easy! Kevin was right on top of it all. Grateful for Landmark's service. Picked the car up at 10pm on a Friday night. How great is that? So Easy! More

Service Center Wonderful experience as usual! I have been using Landmark Ford for 19 years and have only had one poor experience. They are always courteous and pro Wonderful experience as usual! I have been using Landmark Ford for 19 years and have only had one poor experience. They are always courteous and professional. The work is done well and in a timely fashion. This time I was having car trouble, was close so just dropped by about 10:30. They found the problem, fixed it and had my car ready that evening. No wonder I keep coming back. More

Service and sales Landmark Ford provides convenient hours, fast thorough service and friendly sales. They have earned my trust and loyalty. I will make a purchase ther Landmark Ford provides convenient hours, fast thorough service and friendly sales. They have earned my trust and loyalty. I will make a purchase there again. More

Fast Couteous friendly They took care of me and my vehicle and took me around to show me new trucks as I requested in a golf cart because I had just had a stroke and they di They took care of me and my vehicle and took me around to show me new trucks as I requested in a golf cart because I had just had a stroke and they didn't let me walk too much Very nice More

On time on budget Excellent service, highly qualified staff! Always on time with honest recommendations ! I am a repeat customer who is totally at ease dealing with a Excellent service, highly qualified staff! Always on time with honest recommendations ! I am a repeat customer who is totally at ease dealing with all personnel in the dealership. I have long term service contracts on 2 automobiles. Nate is my primary contact - he is awesome! More

Great Service Department Very thorough, let you know up front how long it will take. My experience has been I get the vehicle back sooner then stated originally ly. Very thorough, let you know up front how long it will take. My experience has been I get the vehicle back sooner then stated originally ly. More