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Lane Buick GMC

1.0

6 Lifetime Reviews

510 E Nasa Blvd, Melbourne, Florida 32901 Directions
Sales: (321) 473-7340

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6 Reviews of Lane Buick GMC

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January 30, 2018

"Stay away!"

- Unhappy camper

Plenty of other dealers in this area. Sales guy ok, "manager" has zero people skills. Go somewhere else, you will be glad you did. Very glad.

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Recommend Dealer
No
Employees Worked With
Unknown
August 03, 2015

"Tire rebate debacle"

- can'tgetnosatisfaction

Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.

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Recommend Dealer
No
Employees Worked With
Amy
March 04, 2014

"Oil change was $35.00 which was for 5 quarts of oil..."

- magoddar

Oil change was $35.00 which was for 5 quarts of oil (Dexos), then they came back to me and said my 2014 GMC sierra uses 8.5 quarts and the bill would be $120.00. I would have been happy to pay a reasonable cost for the extra 4 quarts. How do you add 4 quarts of oil and triple the bill. Very dishonest way of doing business.

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Recommend Dealer
No
Employees Worked With
Shannon Service Writer
October 31, 2012

"My son traded his truck for a pre-owned Pontiac at Lane..."

- Pamlea Butz

My son traded his truck for a pre-owned Pontiac at Lane Buick. Connie claimed the car was owned by ONE prior owner and that Lane Buick had sold it new to that owner. My son drove the car for a week and then left for college and put the car in storage in the garage. One month later I opened the car to find it stinking and full of mold. White mold was growing on every surface of the cars interior! I called Connie and she stated AGAIN that the car was sold new by them to a local man who treated it like a "baby". So we started digging and found that the car was in fact sold new to a FLEET (rental car) in Michigan and was purchased by Lane at an auction. I called the general manager, who was not available and had the misfortune of speaking with the assisant general manager, who was immediatley rude and defensive. He said I had an insurance problem and that he would do nothing about the car he sold my son that had obviously been flooded. Yes, there will be a lawsuit!

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Recommend Dealer
No
Employees Worked With
Connie O'Neil
May 18, 2011

"I took my diesel truck in for an unscheduled oil change...."

- Woodard

I took my diesel truck in for an unscheduled oil change. Since I didn't have an appointment, I expected to have to wait. Shawn told me that he would still be able to get my truck even though they were busy. Turns out, since my truck is diesel they are particular about who works on it and I had to wait longer than they thought I should have. I didn't complain. But, they didn't charge me for the visit because I waited so long. Wow, it was a long wait. But, a diesel oil changes cost over 70 dollars and their customer service department valued my time such that they ate the cost. Thank you Lane Buick GMC. I'll be backl.

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Recommend Dealer
Yes
Employees Worked With
SHAWN AND WAYNE
January 05, 2011

"By far this was one of the most pleasant car buying..."

- dwc2011

By far this was one of the most pleasant car buying experiences I've had in years! No gimmicks, no pressure, very low key, knowledgeable salesperson, quick and easy. From sales to finance, this dealership knows how to treat people. I strongly recommend this dealership!!

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Recommend Dealer
Yes
Employees Worked With
Connie
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