Langdale Kia of Valdosta

I needed a car bad and I did get a 2019 forte an I felt in love with it. I had the car for 3 weeks and they came and repossessed it because they claim my husband didnt turn in his bank statements in time. in love with it. I had the car for 3 weeks and they came and repossessed it because they claim my husband didnt turn in his bank statements in time. When we went to get the car all they claim that they needed mine from my social security for 3 months but then all of a sudden they needed my husband one. He work out of town and he wasnt coming home till that friday afternoon and I try to explain to them but they wouldnt listen. I paid 500 down and i couldn't get my money back. I was out of money and a car. I still dont have one. They are the worst but God dont like ugly!!!!!! More

Do not trust what they say I am not the type of person who writes reviews regularly so you know this review will have some meaning. I want to warn service members and veterans t I am not the type of person who writes reviews regularly so you know this review will have some meaning. I want to warn service members and veterans to not be tricked by these people. Langdale Kia workers Alex (salesperson) and Eric (financial manager) are lying manipulators. I went in to buy a car and found the one I like. First thing I did notice were scratches on the car. Alex (who sold me the car) assured me their detailer (who happens to be "really good at what he does") would be able to get them out. Ok cool. Done deal. We go into his office and make a deal. They showed me the prices and I was showed how much my car will be plus taxes and etc. Alex informed us of the extra stuff we could add to the contract and we declined any extra offers that cost money. They told us we will recieve the theft protection for free. We did not decine this "free" offer. The finance manager lets us know he is writing up our contract and he will let us know when he is done and told us it will only take around 2 minutes for us to sign. Once we get i to his office, he starts handing me the physical copies to sign. I read them over until I get to the page that has the total price. It is WAY more than was originally mentioned and printed out. I start asking questions and he tries to beat around the bush. I look at the accessory charges and see over a grand charged for "maintenance" that I never asked for or agreed to. He starts getting visibly upset when I started asking questions and requested that he take this off because it was something I was not informed about. The charge was still higher than the original price we had agreed to. On the charges page it did not look like there were other charges that were supposedly optional so I signed. When it came to the electronic signature, he did not allow me to read it but had me sign it. I assumed it was just a digital copy of the physical copies I just signed. I did not get to take my car home that day because the detailer went home. On the day I pick up the vehicle, our salesperson was out sick. The first thing we look for on the car are the scratches Alex said would get fixed. They are still there. We talked to the people who were still there and they assured me something could be done and they will let Alex know. After Alex talked so high of the detailer, I expected a really clean car. You can see an attempt was made but there were missing dirty spots and soap running off the car. I get home and of course notice a little dent I did not see before. I notify Kia and they assured me that something would be done and that they will let Alex know. Alex tells us he can get an estimate for us for both the scratches and the dent which is the complete opposite of what the dealership told us. With all of these issues going on we decide to look over our contract because they sold us a car that is supposedly in "new" condition and was given to us in an unacceptable condition. First disappointment we see is that the car was sold to us "as is" which is the opposite of what they told us and assured us. Second disappointment was reading the digital copy I did not get to read before signing in the office. It explained the purchase of an extended warranty that I declined when they told me the price of it before. They snuck in an extra $2400 charge that I never wanted in the first place. We called Eric to confront him about this charge we didnt know about. It ended up in an argument and then his response to us telling him he tricked us was, "Dont you try to make money when you go to work?" We are working with the companies to get this warranty dropped and we are planning on reporting him and this dealership. I would NOT recommend making deals with this dealership. Especially with these people still working there. Please save your time and find another KIA dealership. If they will do this to a pregnant, disabled veteran, they will do it to anyone. (I know they will try to respind with an excuse, but there is absolutely no excuse for what they did) More

Edward Carter is the salesman you can count on! My salesman was Edward Cater🥰 I love and appreciate him so much. He works very hard to get you in the car of you dream of. Thank you so much My salesman was Edward Cater🥰 I love and appreciate him so much. He works very hard to get you in the car of you dream of. Thank you so much More

Better Customer Service/Deals Elsewhere Looking for a new Kia and reached out to my local Kia dealer (Langdale). Initial communications were good, but quickly fell short after letting them k Looking for a new Kia and reached out to my local Kia dealer (Langdale). Initial communications were good, but quickly fell short after letting them know I was reaching out to other dealers to see where I could get the best bang for my buck as any smart consumer would do. Long story short, communications became short and unwillingness to provide all requested information. Additionally, I found a nearby dealer who beat their price by $2000 for the exact same car, model, package, color etc. I did reach back out to Langdale to see if they could counter, the response was short and stated they could come down only $200 and quickly ended the email with "good luck". I understand the complexity and competitiveness of selling cars however what pushed me to write this review was the lack of customer service. Emails were unprofessional and no willingness to get your business. In the car selling/buying industry customer relations are key to a successful organization. In my experience Langdale Kia falls short and I highly recommend doing your research and look elsewhere. I found a nearby Kia dealer who went out of their way to put my needs first and even delivered the vehicle to my doorstep free of charge. Perhaps the salesman I was working with just had a bad week, either way go do your homework and make smart choices. Conveinence is not always the best option. More

Great sales staff Want to say thank you to The Taylor Turner at Valdosta Kia had a wonderful experience today great prices and great customer service absolutely would r Want to say thank you to The Taylor Turner at Valdosta Kia had a wonderful experience today great prices and great customer service absolutely would recommend anyone to go to langdale Kia in Valdosta,ga and talk to Miss.Taylor turner. More

Langdale Kia Couldnt be happier! Go talk to Lynn Yancey you will not be disappointed!! Got me driving off the lot when I just went in to talk numbers! Couldnt be happier! Go talk to Lynn Yancey you will not be disappointed!! Got me driving off the lot when I just went in to talk numbers! More

Would not honor warranty I took my 2018 forte in due to low pressure light coming on. Car only has 7,000 miles. They tried to charge me $200 to replace the tire stem and senso I took my 2018 forte in due to low pressure light coming on. Car only has 7,000 miles. They tried to charge me $200 to replace the tire stem and sensor. Would not honor the 5 year 60,000 mile warranty. Had to drive back to lake city to Roundtree Moore where I purchased it to have it taken care of. I was headed out of town and had to spend an extra hour and a half driving because this dealership in Valdosta is incompetent and unwilling to fulfill the warranty. DO NOT USE THIS DEALERSHIP!!!!! More

Great experience Chris was a great salesman!! He went above and beyond to make sure we were satisfied with our vehicle at the right price we could afford!! Chris was a great salesman!! He went above and beyond to make sure we were satisfied with our vehicle at the right price we could afford!! More

Awesome experience ! Thanks taylor and langdale Kia for helping and putting my daughter in her first car you guys are awesome job well done we will be back thanks and god Thanks taylor and langdale Kia for helping and putting my daughter in her first car you guys are awesome job well done we will be back thanks and god bless! More