Langway Toyota of Newport

I have stopped using the dealer. I had a scheduled service call for a routine oil change which should take less than an hour, and arrived on time for the service and handed in my ca I had a scheduled service call for a routine oil change which should take less than an hour, and arrived on time for the service and handed in my car. After waiting in the waiting room for an hour, I saw my car was still waiting in the service entrance and questioned what was going on. I was told that they were going to get right on it, and my car was moved. Another hour later, I was told that they had not yet begun my service and that it would be another hour before I got my car back. At that time, I asked for my car back and decided that if that was how they treated a customer, I would take my business elsewhere. More

Outstanding service today at Langway Toyota of Newport. We unexpectedly needed to buy a car. Wayne was knowledgeable, patient, and most helpful. We looked at three different cars. The last one was just We unexpectedly needed to buy a car. Wayne was knowledgeable, patient, and most helpful. We looked at three different cars. The last one was just what we were looking for. The entire process was first rate. Wayne went above and beyond. And all the staff was helpful and kind as well. More

If I could give zero stars, I would. My experience with Langway Toyota was nothing short of predatory. They tried to take advantage of me financially, ignored my concerns, and when I sto My experience with Langway Toyota was nothing short of predatory. They tried to take advantage of me financially, ignored my concerns, and when I stood up for myself and filed a complaint with the BBB and the Rhode Island Attorney General, I was BANNED from the dealership — by Mr. Langway himself. That’s right. Instead of addressing the issue professionally, they chose retaliation. Clearly, they don’t value honesty, accountability, or customer service — just your money. This place does not deserve your trust or your business. If you care about transparency, fair treatment, and not being bullied by a dealership, go anywhere else. AK Kafel, the “service advisor,” was rude, arrogant, and completely unprofessional. Jeff Soares, the Service Director, didn’t care one bit — even after the Toyota Engagement Center accepted my complaint. More

My experience is that the staff are outstanding, professional and courteous. All work is done with absolute perfection. The sakes team are great too! professional and courteous. All work is done with absolute perfection. The sakes team are great too! More

This dealership was the best dealership I have ever been to no hassles friendly courteous to no hassles friendly courteous More

On Saturday 02/15/2025 my Rav4 would not start I called the service department and received an appointment My car was towed in at 2pm and was taken care of right away I want to thank AK and the service the service department and received an appointment My car was towed in at 2pm and was taken care of right away I want to thank AK and the service team that helped to get my car set before the 4:30 pm closing They we’re able to also perform my next maintenance the would have been scheduled soon Thank you again for going above and beyond to help me Mr Langway should be very proud of your team More

everything went quickly which was nice and the waiting room was nice too. I will be glad to return. room was nice too. I will be glad to return. More

AK, who is a service advisor, is phenomenal. He takes care of you, whatever the car issue, from your initial phone call to the end. He goes above and beyond to make sure all is taken care of. He He takes care of you, whatever the car issue, from your initial phone call to the end. He goes above and beyond to make sure all is taken care of. He is extremely knowledgeable and above all trustworthy. I also have had contact with master technician Ralph who is also great. He has worked on my car and is super. During a recent visit, I've also met the young lady who works in parts-tires. I, unfortunately didn't catch her name, but she was also great and extremely knowledgeable. Also, met Rami who works in the garage. He was such a nice guy. He was walking through waiting room and just stopped to give me a car update. More

Another exceptional experience. Customer service was exceptional and all repairs were completed as requested. Thank you! Customer service was exceptional and all repairs were completed as requested. Thank you! More

Good service, fast repair, but $700+ to replace 2 tire pressure sensors is a little too much. pressure sensors is a little too much. More