Langway Toyota of Newport

Service dept representative was very helpful. I had originally scheduled oil change and state inspection. However, when he checked the mileage and last service, he advised I still have time befor I had originally scheduled oil change and state inspection. However, when he checked the mileage and last service, he advised I still have time before it needed to get done. But then he realized this would be the last free oil change and so he said it can be done if I want. I agreed and everything was done as promised after a little over an hour. More

I don't want to give one star to the service department, Langway Toyota of Newport, RI. They did a terrible job repairing my 2013 Tundra. I brought it in because the brake shutter when braking, and my AC wa Langway Toyota of Newport, RI. They did a terrible job repairing my 2013 Tundra. I brought it in because the brake shutter when braking, and my AC was blowing warm air. The service guy was such a fast-talking scammer. After $ 4,268 in fees, the real problems started: yes, they did rotors, calipers, and pads. But after a few days, I almost crashed through the front of Cumberland Farms with no brakes and the pedal to the floor. It was dripping fluid from the right front side. They had it towed back into the service department to “Fix” that problem. A few days after picking up my truck, the loud screeching sound started, so I returned it. They said it was fixed, then a few days later, a louder scratching noise started, so I brought it back in, where they said there was nothing they did wrong, but because my truck was 12 years old, and the dust shields were rusted out. Ok, but they didn’t see that on the other inspections. The Service Fast talker scammer told me it would be another $400-$4,000 to fix that problem. I declined. When I removed the driver's side caliper, it immediately started leaking brake fluid from the damaged line. I bought a new brake line and replaced the damaged one. I also easily removed the rusted dust shield. Surprisingly, the dust shield wasn’t even attached to the passenger side and was rubbing on the rotor. To say I was angry puts it lightly. The service guys had to know it wasn’t even attached, especially after replacing the parts twice at that wheel. I will never recommend Langway Toyota and NEVER give them another dime. Read the reviews, everyone is complaining about the poor Service at Langway Toyota Newport More

Great Service. Had a problem and got a same day appt. Problem was diagnosed and fixed immediately. Had a problem and got a same day appt. Problem was diagnosed and fixed immediately. More

This is a “stakeholder” dealership; every facet of employee and client happiness is part of Langway Toyota & Nissan’s mission statement. I have purchased six vehicles over the years from Mr. Langway a employee and client happiness is part of Langway Toyota & Nissan’s mission statement. I have purchased six vehicles over the years from Mr. Langway and his team, and they are consistently concerned with doing business for a lifetime, not just a single purchase or service visit or a parts dept visit. There are other car brands that I would consider, however the the Langway experience has me loyal to the dealership first, and the brand or model, second and I just don’t think I could go elsewhere. Also, I like going a place where I know the people who work there; that’s another consideration, Mr. Langway’s people have been there for me too; Russ Bauer G.M. and Adam Reeg in sales and the Service Manager Mr. Soares and the factory trained service technicians too, and more names that I am forgetting. More

I have stopped using the dealer. I had a scheduled service call for a routine oil change which should take less than an hour, and arrived on time for the service and handed in my ca I had a scheduled service call for a routine oil change which should take less than an hour, and arrived on time for the service and handed in my car. After waiting in the waiting room for an hour, I saw my car was still waiting in the service entrance and questioned what was going on. I was told that they were going to get right on it, and my car was moved. Another hour later, I was told that they had not yet begun my service and that it would be another hour before I got my car back. At that time, I asked for my car back and decided that if that was how they treated a customer, I would take my business elsewhere. More

Outstanding service today at Langway Toyota of Newport. We unexpectedly needed to buy a car. Wayne was knowledgeable, patient, and most helpful. We looked at three different cars. The last one was just We unexpectedly needed to buy a car. Wayne was knowledgeable, patient, and most helpful. We looked at three different cars. The last one was just what we were looking for. The entire process was first rate. Wayne went above and beyond. And all the staff was helpful and kind as well. More

If I could give zero stars, I would. My experience with Langway Toyota was nothing short of predatory. They tried to take advantage of me financially, ignored my concerns, and when I sto My experience with Langway Toyota was nothing short of predatory. They tried to take advantage of me financially, ignored my concerns, and when I stood up for myself and filed a complaint with the BBB and the Rhode Island Attorney General, I was BANNED from the dealership — by Mr. Langway himself. That’s right. Instead of addressing the issue professionally, they chose retaliation. Clearly, they don’t value honesty, accountability, or customer service — just your money. This place does not deserve your trust or your business. If you care about transparency, fair treatment, and not being bullied by a dealership, go anywhere else. AK Kafel, the “service advisor,” was rude, arrogant, and completely unprofessional. Jeff Soares, the Service Director, didn’t care one bit — even after the Toyota Engagement Center accepted my complaint. More

My experience is that the staff are outstanding, professional and courteous. All work is done with absolute perfection. The sakes team are great too! professional and courteous. All work is done with absolute perfection. The sakes team are great too! More

This dealership was the best dealership I have ever been to no hassles friendly courteous to no hassles friendly courteous More

On Saturday 02/15/2025 my Rav4 would not start I called the service department and received an appointment My car was towed in at 2pm and was taken care of right away I want to thank AK and the service the service department and received an appointment My car was towed in at 2pm and was taken care of right away I want to thank AK and the service team that helped to get my car set before the 4:30 pm closing They we’re able to also perform my next maintenance the would have been scheduled soon Thank you again for going above and beyond to help me Mr Langway should be very proud of your team More