This location no longer wants my business... here is why: I brought my FJ there for a recall in early December and while it was there, I asked them to complete the State of RI Inspection since it was due. They did the fuel pump (recall) and subsequently failed my vehicle for a brake issue, which they wanted to replace the right front caliper. Since my brakes were just replaced in January and due to COVID I haven't been driving much so I thought it to be odd. I declined that repair and brought the car to the mechanic who did the brake job the next day. He spent an hour and a half on the vehicle and with the paperwork supplied by Langway COULD NOT find any issue. While I intended to bring my truck back December was busy so I didn't get to it that week. The next week my check engine light comes on so I knew Toyota would reject it (again) so I brought to a local shop to diagnose. They found a gas cap issue fixed that and could not get the light to reset re-diagnosed another leak code came up and discovered a broken hose clip... where from the fuel pump. I contacted the service manager Jeff Sores and when I pressed these two issues, he told me that "he could make this quick, Langway Toyota, no longer wants your business". Being his last name is NOT Langway, I am surprised that he can speak on behalf of the dealership like that but I guess he has that authority.
I will take my business elsewhere and honestly based on the customer service at numerous Toyota Dealerships have soured on the brand in general. I have had much better service and just friendly people on other brands so be aware. If you already have a Toyota I would recommend you look to another dealership on your next purchase and service. I paid for an inspection now have to pay another shop since Jeff doesn't want me back, why would I go back there for more hassle and bad work. I will take up the inspection issue with the state of RI as well.
In the end, I fully support standing behind your employees; however, to take no responsibility or even to be willing to listen to a customer who has verified through two other mechanics there was an issue with a part you last worked on is indefensible. Langway Toyota wanted to extort me for money on a part and service I didn't need so you have been warned.