Langway Toyota of Newport

Scott explained everything to me and the mechanics fixed multiple things in my seventeen year old Toyota Matrix. Scott is to be commended for what he did for me. He is such a good and honest person! Also multiple things in my seventeen year old Toyota Matrix. Scott is to be commended for what he did for me. He is such a good and honest person! Also Connor who gave me a ride and the mechanic whose name I don’t know! More

This location no longer wants my business... here is why: I brought my FJ there for a recall in early December and while it was there, I asked them to complete the State of RI Inspection since it was due. Th I brought my FJ there for a recall in early December and while it was there, I asked them to complete the State of RI Inspection since it was due. They did the fuel pump (recall) and subsequently failed my vehicle for a brake issue, which they wanted to replace the right front caliper. Since my brakes were just replaced in January and due to COVID I haven't been driving much so I thought it to be odd. I declined that repair and brought the car to the mechanic who did the brake job the next day. He spent an hour and a half on the vehicle and with the paperwork supplied by Langway COULD NOT find any issue. While I intended to bring my truck back December was busy so I didn't get to it that week. The next week my check engine light comes on so I knew Toyota would reject it (again) so I brought to a local shop to diagnose. They found a gas cap issue fixed that and could not get the light to reset re-diagnosed another leak code came up and discovered a broken hose clip... where from the fuel pump. I contacted the service manager Jeff Sores and when I pressed these two issues, he told me that "he could make this quick, Langway Toyota, no longer wants your business". Being his last name is NOT Langway, I am surprised that he can speak on behalf of the dealership like that but I guess he has that authority. I will take my business elsewhere and honestly based on the customer service at numerous Toyota Dealerships have soured on the brand in general. I have had much better service and just friendly people on other brands so be aware. If you already have a Toyota I would recommend you look to another dealership on your next purchase and service. I paid for an inspection now have to pay another shop since Jeff doesn't want me back, why would I go back there for more hassle and bad work. I will take up the inspection issue with the state of RI as well. In the end, I fully support standing behind your employees; however, to take no responsibility or even to be willing to listen to a customer who has verified through two other mechanics there was an issue with a part you last worked on is indefensible. Langway Toyota wanted to extort me for money on a part and service I didn't need so you have been warned. More

I’ve always had great service at Langway Toyota. Everyone is polite and helpful when I come to get my car serviced. They have always done the service in good time while I wait for my vehicle. I have no compl is polite and helpful when I come to get my car serviced. They have always done the service in good time while I wait for my vehicle. I have no complaints with appointments or service, maybe a little pricier than most . More

It’s been 2 weeks since the purchase of my 2021 Toyota Camry, emotions have settled! And I can still say that Adam was genuine and patient with the entire car buying process! He went above and beyond to g Camry, emotions have settled! And I can still say that Adam was genuine and patient with the entire car buying process! He went above and beyond to get me a affordable payment. And made it stress free which was important being the fact that I already have enough stress on my plate as a full time EMT. He made things work for me like I was family and like he was looking out for my best interests!! Even added extra shugg into my coffee as I asked! Would highly recommend! Shane Newton More

My car was totaled, I was broadsided and I walked away. So feeling safe is #1 and My Toyota gives me confidence. Langway gave me a fair price and Adam was an amazing salesman. He spent over an hour setting So feeling safe is #1 and My Toyota gives me confidence. Langway gave me a fair price and Adam was an amazing salesman. He spent over an hour setting up my phone and teaching me each control. Russ is a kind general manager and Alan was great with warranty info without being pushy. More

Great team overall. Third leased Tacoma and never an issue with them as a dealer and service center. Again what a great team over at Langway!!! issue with them as a dealer and service center. Again what a great team over at Langway!!! More

Exception dealership from cleanliness, appearance, wait room, facilities, etc. This was the 4th dealership I checked out and I had an unpleasant experience at the previous 3. My salesman DJ and the overall room, facilities, etc. This was the 4th dealership I checked out and I had an unpleasant experience at the previous 3. My salesman DJ and the overall experience was so comfortable that I drove a car off the lot the same day. Excellent service, personable people from sales to finance, and the owner Jim leads by example which shows why they are #1 in customer service. I highly recommend this dealership and in particular DJ to anyone who is looking for an honest, hardworking guy. More

They provide great customer services during the visit as usual. Scott also recommended the 30,000 service and the benefits it would have in the long run. usual. Scott also recommended the 30,000 service and the benefits it would have in the long run. More

Very thoughtful pre and post service. Scott was very helpful and explained everything clearly, took me to car to further illustrate the issue. BVerty satisfied. helpful and explained everything clearly, took me to car to further illustrate the issue. BVerty satisfied. More

In for service/routine maintenance; the service is fast, efficient and service personnel, Adam, Pete, and Scott , are always friendly, responsive and thoroughly address the customer requests. efficient and service personnel, Adam, Pete, and Scott , are always friendly, responsive and thoroughly address the customer requests. More