Langway Toyota of Newport

Thumbs Down Poor communication and service once the deal was sealed. Calls were not returned. We discovered the rear headrest was missing and the dealership refu Poor communication and service once the deal was sealed. Calls were not returned. We discovered the rear headrest was missing and the dealership refused to deal with this. More

Islanders Beware!!!! I used to think this dealership was top notch, but clearly this place has gone down hill. A disorganized mess of poor communication and uneducated st I used to think this dealership was top notch, but clearly this place has gone down hill. A disorganized mess of poor communication and uneducated staff! If you intend to keep your local customers you should learn to return phone calls! Back to Bristol Toyota I go! More

Dependability I can always depend on Langway Toyota to check my car out. They are dependable and honest and they have a comfortable waiting room. I feel safe in m I can always depend on Langway Toyota to check my car out. They are dependable and honest and they have a comfortable waiting room. I feel safe in my car because I know they stay on top of things. More

Very efficient and professional Living in the neighbourhood, Langway Toyota are my go to for major work needed on my 13 year old 4 Runner. The service manager, Jeff Soares, is fir Living in the neighbourhood, Langway Toyota are my go to for major work needed on my 13 year old 4 Runner. The service manager, Jeff Soares, is first rate. Helpful, never condescending and always willing to work out a schedule to get the job done. The next best staff there are in the Parts Dept, Tony and Scott have been most helpful in sourcing difficult parts and at a very fair price for a dealership. There have been a few technicians who worked on the vehicle over the years, unfortunately I have forgotten their names. Even though I have occasionally been slightly disappointed by some minor issue or other, they have always tried to rectify the matter as promptly as possible with out further ado. This is a first class outfit and recommend it with out reservations. More

Great experience I had been trying to either trade my car or refinance but all I got was no's. I was at my wits end. After going to Langway Toyota I finally got the re I had been trying to either trade my car or refinance but all I got was no's. I was at my wits end. After going to Langway Toyota I finally got the results I wanted! I was just looking for any good used car at this point but they got me in a new Toyota Yaris...I love it! Also a big thanks to everyone else that made it possible. I would defiantly recommend Langway Toyota and see Javier! More

Loved The Staff and entire Experience! Worth the drive! We purchased a Preowned 2014 Lexus RX 350 at the beginning of March 2017. Josh Carvalho was by far the most experienced sales person Worth the drive! We purchased a Preowned 2014 Lexus RX 350 at the beginning of March 2017. Josh Carvalho was by far the most experienced sales person I have every purchased a vehicle from! He was wonderful to work with! Josh was genuinely interested in what I wanted, not just selling a vehicle. I would go back to Josh again in the future! Many employees at this dealership had been there for 15+ years so they are obviously doing something right. More

A return to the good-old-days of Superior Service Langway Toyota of Newport understands old-fashioned, genuine customer service. In a service-based economy, most businesses seem to be missing the mar Langway Toyota of Newport understands old-fashioned, genuine customer service. In a service-based economy, most businesses seem to be missing the mark with the "service" and focusing on their own economy! NOT LANGWAY! These guys are the real-deal. Case in point: Brought my 2010 Scion in a few weeks ago to have the clutch checked. Langway put it up on the lift, checked it out, verified all was in working order with no repairs needed, and called me a couple of hours later to say it was finished. When I came back, they returned my car to me, free of charge, and they even washed and vacuumed it! Wow! So I continue to bring both my 2014 Sienna and the Scion in for regular service (just had an oil change today, 4/11/2017) because I know its going to be done right, I know I won't be charged for unnecessary work, and I get my car back on time and clean!!! More

They were fast and very professional Every time I stop down to Langway, I never have to have an appointment they fit me in, plus they wash and vacuum my truck! Every time I stop down to Langway, I never have to have an appointment they fit me in, plus they wash and vacuum my truck! More

Great customer service I took my vehicle in for an oil change and tire rotation upon inspecting my vehicle they saw an issue that needed to be fixed with my brakes if they h I took my vehicle in for an oil change and tire rotation upon inspecting my vehicle they saw an issue that needed to be fixed with my brakes if they hadnt found the problem it could have been a serious issue but they fixed it and now i have peace of mind that my vehicle is safe thanks service dept at langway toyota of newport Bravo!!! More

Could be better Went in to purchase a used Chevrolet at this Toyota dealership. The deal started out good, a test drive and usual car talk. The dealer (Kyle) was frie Went in to purchase a used Chevrolet at this Toyota dealership. The deal started out good, a test drive and usual car talk. The dealer (Kyle) was friendly and always made sure if I was comfortable and if I needed anything. The problems started with the paperwork. I was told that I would have to contact my auto insurance agent separately to add the car to my plan. This is not typically done, as the insurance agent needs the dealer number and other information in order for the vehicle to be added onto the plan. Kyle ended up dealing with the insurance agent with an annoyed tone. The trade in value for my car was also much lower than the blue book value and I pointed this out to them, I was told the owner would not go any lower. Sign of the economy perhaps. Finally, the vehicle registration never arrived on time like I was told it would. It ended up being over a week late in the mail after continuous delays and lies of saying it was sent out earlier. Eventually, I managed to coerce them into sending an email copy to print out. A few days after the purchase, I discovered the heat did not work in the car and I was told to head toward their Chevrolet dealership in a totally different state (in which Langway Newport initially gave me the wrong town name and I had to find it myself) and that I wasn't allowed to take it in to an authorized Chevrolet dealer closer to me instead. This is a bit of a disservice considering its an over 2 hour drive to either of their own dealerships. Fortunately, the guys at the Chevrolet dealer were very helpful and solved the problem. Due to the paperwork hassles and the large amount of lies, I would find a better place to buy your car. If you are a haggler however, this may be your kind of culture. It wasn't for me. More