Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Langway Toyota of Newport
Middletown, RI
504 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
504 Reviews of Langway Toyota of Newport
Helpful September 12, 2013
My car was hit in the front a couple of weeks ago. I took it to Premier Toyota of Newport’s body shop because I figured they would do a good job and use Toyota parts to fix it. The other day I went to pick it to Premier Toyota of Newport’s body shop because I figured they would do a good job and use Toyota parts to fix it. The other day I went to pick up the repaired car and took one look at the paint job and rejected it. The paint on the front didn’t match the paint on the back. Sure they “faded” it, but looking at the whole car from the side, the difference was obvious; even between the two doors. To be specific, the paint on the front was a beautiful deep blue, while the original paint they were to match was more silver, with a hint of gold. In addition the new paint had larger metallic flecks than the original, and finally the gloss of the new paint was much higher than the original. On the phone with the body shop manager, he essentially told me that I had to take it and be happy about it. I explained the problem and he tried to baffle me with xx, tried to tell me I was imagining it, told me that now they use water-based paint and I should be happy for its greenity and told me the paint had faded over the last six years and there was no way they could mix colors to match it. They’ve also told me that the paint is very hard to match and that they did their best. In making his excuses, the body shop manager let slip the real reason the paint didn’t match: Toyota changed the formula to a water-based paint. The body shop manager and owner of the dealership have flat-out refused to do anything to fix the problem. They expect me to accept a car that looks obviously repaired and is now worth much less than it was before the accident. Rather than try to make me happy, the owner and manager have tried to bully me into going away. More
by Minehead
Employees Worked With
Earl Kennedy, Joe Laham, Luke
December 28, 2010
I recently had my toyota matrix serviced at this dealer ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dea ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dealership. I love the free rental while car is being worked on it saves me time and money ! Keep up the good work !!! I will be back for car number 3 ! More
by brandy23
Employees Worked With
Sharon service dept Ray service dept
August 26, 2010
The time had come to replace my Toyota that had served me well for the past 13 years and 190K miles, I started shopping around and visited several different dealerships looking for a prospective vehicle. I well for the past 13 years and 190K miles, I started shopping around and visited several different dealerships looking for a prospective vehicle. I didn't have a particular make or model in mind and was in the "browse" mode. My experiences at most dealerships were indifferent. I then stopped into Toyota of Newport mainly due to its proximity to my workplace. I was quite impressed with the facility. It was clean, well maintained and organized. I was greeted by Shane and he took the time to show me around and show me several different cars and SUVs based on my requirements, this was despite a very cold and rainy evening. Shane was knowledgeable and patiently answered all my questions despite me letting him know that I was not ready to purchase a vehicle. To my relief, I felt no pressure to the contrary from the sales staff. All the staff members that I met while I was there were courteous and professional. This included Sales Manager Kerry and Alvin from finance. I identified a few cars that I liked including a couple of used ones. I went home and did an extensive amount of research on the internet regarding prices, owners' experiences etc. I called Shane back to test drive two used cars that I had put on my shortlist. Shane had the cars ready when I got there and again put in a good deal of time with me going over each car and the respective features and amenities. I test drove both and really liked one of them. I negotiated what I knew to be a very fair price for the car I wanted and also got a fair trade in allowance on the Toyota I was replacing. I came in the next day to finalize the purchase with Shane and arrange financing through Toyota Financial Services. Greg helped me with the financing portion and before long I was out of there with my new ride. It had been spiffed up and gassed up while I was finishing the paperwork, this was certainly not necessary since the sale had already been made but nevertheless it was a nice touch. All in all, I was very pleased with the entire experience and would highly recommend Toyota of Newport to anyone considering a purchase or lease. They have a great reputation and I experienced first hand how they earned that reputation. More
by joepilot55
Employees Worked With
Shane, Kerry, Alvin, Greg
August 01, 2010
The process was quick and I was able to get the car I wanted at a price I could afford. As well, I was able to get an upgraded model (the S with moon roof instead of the LE), for less per month than the wanted at a price I could afford. As well, I was able to get an upgraded model (the S with moon roof instead of the LE), for less per month than the original quote. Great no-pressure sales and overall experience. I would suggest Toyota of Newport to anyone looking for a new car. It's worth the drive down. More
by RhodyJon
Employees Worked With
Shane Lillibridge
November 11, 2009
My husband feels that going to a car dealership is like getting his teeth pulled out and it becomes painful. He feels harassed, taken for a ride and that the sales person just wants a sale. Oh please lea getting his teeth pulled out and it becomes painful. He feels harassed, taken for a ride and that the sales person just wants a sale. Oh please leave my teeth alone...Well guess what our visit last week to Toyota of Newport gave my husband a whole new outlook. aka Paula was the first sales person I have seen my husband relate to. Yes she also made him laugh. She was forthcoming, extremely professional and made us feel like we were part of the Toyota Family and that we were making the 'right' decision in what we were buying. She understood our budget, she understood our needs and most of all she explained that life was too short to worry-enjoy life and we are through our highly rated visit and sale with Toyota of Newport...thank you very much Paula. More
by franray
Employees Worked With
Maria Paula Fragata
August 27, 2009
Was able to get an appointment right away. Service dept diagnosed problem and secured the required parts. Repairs resolved problems and were completed in a timely fashion. Dealership provided free loaner diagnosed problem and secured the required parts. Repairs resolved problems and were completed in a timely fashion. Dealership provided free loaner car while car was being serviced. repair work is warranteed. More
by rduvall
Employees Worked With
Bryan Alexander
August 24, 2009
I am tired of the issue which is not of my doing having no solution. I have had nothing but problems with this vehicle since I purchased it two years ago. If I was not for an outside force I would have n no solution. I have had nothing but problems with this vehicle since I purchased it two years ago. If I was not for an outside force I would have never had any issues be solved. The service departmant is never at fault. More
by Oceans
Employees Worked With
Ray Machado
August 12, 2009
I'm always treated with courtesy and consideration. I like the email reminders so that I don't forget to come in for service. My questions are always answered, by the mechanic in the bay if necessary. like the email reminders so that I don't forget to come in for service. My questions are always answered, by the mechanic in the bay if necessary. I don't feel that I've ever been encouraged to spend money on service I didn't really need. I like having local shuttle service if I need it. On the rare occasions when I've required a loaner while my car was being serviced, they've always tried to give me what I needed to accommodate the computer equipment I use for my business. More
by robin1232
Employees Worked With
multiple at the service desk
August 09, 2009
Love having my car serviced at Toyota but pricing is high and during these economic times it would make the decision to have my toyota serviced at Toyota easier if costs were a bit more competitive. The peo and during these economic times it would make the decision to have my toyota serviced at Toyota easier if costs were a bit more competitive. The people are very nice and will work with you just realize you will pay top dollar. More
by sjbball
Employees Worked With
Mark
