In January I brought my 2014 Chevy suburban in to be inspected and get a new inspection sticker. I have chosen Lannan as my mechanic of choice for years because I trusted their service and I trusted the quality.
However as time went by I saw that I was mistaken and putting my trust in Lannan of Lowell. firstly, I had to bring my car back at least five times to have a simple rear defrost fixed.
However, I still return it because I was a loyal customer. However I will no longer be coming in as a customer to Lannan of Lowell because of my most recent visit.
As I said in January I had my car inspected. Your mechanics failed my car and said that I needed over $1000 worth of work in order to fix one ball joint. however, I am a truck driver and have many mechanic friends. I had a professional mechanic give me a second opinion and he told me that not only were my ball joints perfectly fine, but that if there was a problem, which there wasn’t, he could fix all four of all joints for under what your dealership quoted me to fix one ball joint. my car passed inspection without the need for thousands of dollars of work when I took it to another shop. I am confused and concerned as to why lannan of Lowell lied on a state mandated test in order for me to have to spend money at their establishment.
As a result I will no longer recommend Lannan of Lowell to my friends and family, and I will no longer use their services. I won’t even come in to purchase my next car. I am so disappointed and I feel betrayed by the service I received at Lannan Lowell.