Lansdale Chrysler Dodge Jeep Ram

Long Term Customer Satisfied Except- 1 warranty sales exper I have been a customer since 1998 when I bought my Grand Voyager SE from LCJ. I have always had nothing but positive experiences at the dealership sa I have been a customer since 1998 when I bought my Grand Voyager SE from LCJ. I have always had nothing but positive experiences at the dealership sales and service department. Top notch service on every occasion. In 2011, I bought a MaxCare supposedly competitively priced coverage policy from the LCJF Warranty department for my 2009 Chrysle Town & Country-- this was my one sole negative experience with the fellow who manages those warranties; he basically ripped me off by $150 on the competitive price we agreed at --the charge that appeared on my card was not what we agreed to and even after speaking to the GM (who seems like a fine fella) this wasn't rectified. And having used the warranty service I couldn't rescind it, so they figured they won't have to provide that refund on the policy. Given all the positive past experiences from the other folks at LCJ I tend to overlook this sore point but the net of it is that one has to be careful when dealing with even a good crew because there's always the possibility of a loose cannon. Would I buy a car from them --of course - would look around and negotiate a good deal, but not blindly. Would I buy a warranty from them? Probably not, unless the papers signed and price charged are invoiced the same day (it probably is now, but wasn't the case then). Do I feel that MaxCare has been worth it -- yes, every penny-- the vehicle has had its' electronic main module, sliding door harnesses, TPMS electronics, various other sensors/gauges, solenoid, transmission, etc. -you get the picture!- worked on and is easily several time the $1900 paid for the $0 deductible warranty. i would get MaxCare but from another dealer online. And I would absolutley continue to get service from them - no issues there at all. Recommend this dealer overall -Yes. AA More

Single mom scammed by Salesman & Service Shop They did nothing but rip me off from minute one. The salesman lied about the vehicle being inspection ready. It has gone through repeated servicing wi They did nothing but rip me off from minute one. The salesman lied about the vehicle being inspection ready. It has gone through repeated servicing within a week after purchase. He of course could not be reached for items he assured me would be resolved. They last minute placed the AS IS document at the time of signing which was never mentioned in the weeks prior to purchase. The car has died several times on me and now needs major repairs before it will pass inspection which was due 4 months after purchase date. RUN FROM WHAT SEEMS TO GOOD TO BE TRUE. THEY ARE NOTHING MORE THAN A USED CAR LOT SCAM! They failed at customer care, service, and follow-up. More

Terrible Dealership I would ride a bicycle before I purchased a car here. Service is terrible and everyone is out for themselves. I was treated very poorly. I would ride a bicycle before I purchased a car here. Service is terrible and everyone is out for themselves. I was treated very poorly. More

Did not return money to hold a vehicle for 48 hours I went in to test drive a used vehicle. I put down $300 to hold the vehicle for 48 hours to consider it. It went in to look at the vehicle Sat May 3 I went in to test drive a used vehicle. I put down $300 to hold the vehicle for 48 hours to consider it. It went in to look at the vehicle Sat May 3rd so it as been over 50 days and they still refuse to return my money. I have sent an email every week sometimes two to get this moving to no avail. I have a dispute on my credit card which they will have to respond to. I am hard working guy with a family and I just think they have no integrity to do this to people. On principal I am going to make this an issue for them. I think they bank on people rolling over. More