Larry H. Miller American Toyota Albuquerque

On our 2025 4Rummer TRD Sport we have a bumper upper trim that keeps warping, so this would have been a second repair, but Larry H. Miller dealership refused to honor the warranty to replace the trim again. that keeps warping, so this would have been a second repair, but Larry H. Miller dealership refused to honor the warranty to replace the trim again. The service manager called and said all the 2025 4Runner was having that issue, so no warranty replaces the trim again. Toyota said it was covered, but the dealership said it's not covered. DO NOT BUY A 2025 4RUNNER TRD SPORT from this dealership because they will not honor warranty work!!! More

Got service done and Serenity was the best! Helped and educated us on what and why it needs to be done! Helped and educated us on what and why it needs to be done! More

I am referring only to the Service Department in this review. I brought my 3 week old Tacoma in because the sensors were malfunctioning. The technician decided the wheel was out of alignment and could no review. I brought my 3 week old Tacoma in because the sensors were malfunctioning. The technician decided the wheel was out of alignment and could not be realigned as something had twisted. I went to a body shop American recommended and the technician said the housing on my rear axle was twisted. How did I do that? This is a Tacoma TRD Sport. They said it was similar to damage from going into a ditch. No ditch, folks. There is no other damage on the truck. Nothing is scratched, the plastic has no damage. The technician told me what needed to be replaced. I took it back to American and their technician agreed and said they could do the work. He mentioned the parts he would need, and the service person, Andrew, said “I hope we don’t have to get a package of parts.” Foreshadowing. After an hour, he came back to tell me the parts were $18K and with labor and tax I was looking at $22K! I looked him in the eye and asked if he understood how ridiculous that quote was. His response? “You have insurance.” I took it to another dealership and an independent shop. They both came back with the same diagnosis and very different prices. The work was finally completed for $6300. Still a ton, but it is too obvious what this Service Department is trying to pull. More

The worst dealership experience I have ever had. The service "manager" Andy is disrespectful and rude and the service team is incompetent (at best). The service "manager" Andy is disrespectful and rude and the service team is incompetent (at best). More

If I could leave a 0 star review I would. I bought a used 2019 VW Altas in September. Upon driving the vehicle off the lot, I realized there were issues with the radio in that I could not adj I bought a used 2019 VW Altas in September. Upon driving the vehicle off the lot, I realized there were issues with the radio in that I could not adjust the volume. A week later the low battery alert popped up, and not long after that the check engine light. I brought it in for service to fix the issues and was told that I’d need to bring it back. Initially I was happy that they would fix this with no added cost. It took almost a month for the service team to contact me and let me know that a rental was ready for me. Upon initial inspection of the rental vehicle everything seemed to be in order. When I got home, my husband noticed scratches on the front bumper on both sides. I had the rental vehicle for 19 days and drove it only a handful of times. In total I used about 6 gallons of gas or just over a quarter tank. When I brought the vehicle back, their team told me that I was responsible for the “damages” on the vehicle and that I must have hit the curb on both sides. They then requested that I either pay out of pocket for the damages or put in a claim with my insurance. I know for a fact that these damages were not made by me, and was advised by insurance and legal team to request additional history on the vehicle. I still have yet to hear from management or the point of contact referenced in paperwork for the rental agreement. Also, when I received the keys for the vehicle that was in the shop, nobody told me where it was parked so I had to scour the parking lot to find it. This is by far the worst experience I’ve ever had at a dealership in my life. I would not recommend to anyone. More

Recently brought car in for oil change covered under warranty. We saw that the service team brought car out but did not call us so we asked if our car was ready. They looked up car and said no, must h warranty. We saw that the service team brought car out but did not call us so we asked if our car was ready. They looked up car and said no, must have been another car. An additional hour went by before they called us and…. Guess what, it was our car! Second thing, the oil started leaking almost immediately after returning home. My husband took a look nd they had cut a washer in half to try to fit instead of using appropriate sized washer. He had to replace washer and refill washer himself. How can we ever trust this servíce department again?!!! More

Today as a customer waiting for my car to be serviced, I witnessed the most awful treatment of an employee with one of the managers screaming so much profanity and saying "get the f*** off the property" rep witnessed the most awful treatment of an employee with one of the managers screaming so much profanity and saying "get the f*** off the property" repeatedly at a young man which seemed to be totally compliant with everything they were telling him. I heard the employee get understandingly upset and tell the manager "stop acting tough" and proceeded to walk away" The manager was following him and was yelling so loud I'm sure the whole building heard what was happening, and he told the employee "what are you going to do about it" and made fighting gestures. Regardless of what that employee did, the manager shouldn't have blown up at him screaming profanity and using theatening gestures, especially in front of customers and children waiting in the service area. If I were that employee, i would call an attorney immediately if he's still working there. The whole situation was very unsettling and extremely unprofessional, I expect more from a company like Larry h Miller. I will definitely not be back here for any service with my family as long as they employ disrespectful management like this. I hope the corporate office sees this and takes action. I went to the website to find the managers information. His name is Philip (Phil) Saunders More

Before you buy a Toyota, you need to investigate whether "Toyota is releasing parts" for your make and model." Otherwise, you will be buying a very expensive lawn ornament. My 2022 Toyota Tacoma has been at "Toyota is releasing parts" for your make and model." Otherwise, you will be buying a very expensive lawn ornament. My 2022 Toyota Tacoma has been at the collision shop for 3 months awaiting parts for a minor (cosmetic) fender bender. The truck was drivable when we brought it in, but the collision shop took it apart, anticipating that the parts would arrive soon thereafter. Here we are, nearly 3 months later with NO truck and NO date for when repairs will be completed because "Toyota is NOT releasing parts." We are not going to take it anymore! Squeak. squeak. More

Had appointment June 26, 2024 for oil change, tire rotation at 1:30 pm. Arrived at 1:15 for appointment. My car was returned to me at6:30 pm and missing all 4 wheel covers! Wheel covers were finally f rotation at 1:30 pm. Arrived at 1:15 for appointment. My car was returned to me at6:30 pm and missing all 4 wheel covers! Wheel covers were finally found and put on the vehicle. It is now 6:45 pm. In their hast, the sticker for the next oil change was not put on the windshield. I take this and the length of time for shoddy and slow service as a sign that my future business is not wanted at this dealership! Customer satisfaction was not a priority! More