Larry H. Miller Casa Chevrolet

Excellent experience!!! What can I say! I went in wanting a new vehicle, I thought I knew what I wanted. I went in with a reluctant attitude. Ramzy greeted me when I got the What can I say! I went in wanting a new vehicle, I thought I knew what I wanted. I went in with a reluctant attitude. Ramzy greeted me when I got there and immediately put my mind at ease. After 2 days of looking and test drives I finally found the car I was looking for. Ramzy was absolutely amazing! He was nice, extremely patient and very professional. He fought to get me a good deal on my trade-in, he fought to get me to the payments I wanted, he fought to get me a good deal! Mike in Finance was very professional, he didn't make me feel pressured. Patricia is an absolute gem to this dealership!! She is so friendly, knowledgeable about the vehicles and so helpful. I had heated seats installed, there were some scratches made to the inside panels from the company who did the work. I called Angela and between her and Patricia they were on it! They provided a loaner car not only for the install but for the time it took to fix the scratches. This was my first ''new" vehicle, buying on my own. This dealership went above and beyond to make me feel comfortable and what could have been a very stressful experience made it a painless, happy experience. Thank you Ramzy, Mike, Patricia and Angela.... You guys ROCK!! More

Dysfunctional I set up an appointment to have my recall items fixed and when I arrived, I was told that they didn't have the parts and would call me. After 2 month I set up an appointment to have my recall items fixed and when I arrived, I was told that they didn't have the parts and would call me. After 2 months, I never received a call. I finally made another appointment and was told it would take about 1 hour and 45 minutes. Four hours later, I asked what the status of my vehicle was and apparently the person I check the vehicle in with left and I was forgotten about. I finally was given my vehicle 5 hours after I arrived. I'm still not 100% sure they even completed the work. I had emailed their service manager several times but never got a response. About a week after I left, I got another email from their service manager saying I needed to bring in my vehicle for the 2 recalls that they fixed. Thank about confidence in the repairs that were completed???? More

Easy peas lemon squeezy Very well organized dealership which provided a quick purchasing process and professional experience. The entire process was very thorough and quick. Very well organized dealership which provided a quick purchasing process and professional experience. The entire process was very thorough and quick. I made a fair offer which was accepted and purchase was completed. More

Best Chevrolet dealership Everytime I'm looking for a new car they always help me out. Kim and Junea assisted me in purchasing a new Chevy Colorado. I am very pleased with the Everytime I'm looking for a new car they always help me out. Kim and Junea assisted me in purchasing a new Chevy Colorado. I am very pleased with the truck and the service I got from them. I have bought other vehicles in the past from Kim. She does her best to help out as much as she can. More

Don't communicate and messed up everything I went to the dealership about 4 months ago me and my husband got two cars from them. The vehicle i had got was 2016 sonic rs brand new one that I wan I went to the dealership about 4 months ago me and my husband got two cars from them. The vehicle i had got was 2016 sonic rs brand new one that I wanted but I didn't havery the car for no more then a week and the weather strip fall off about 4 times took it in all those times and told me they didn't know why it kept on falling off. Then they had ordered the wrong part and had to wait for my part to come in. Then when it came close to my first payment the finance bank had no information about my car and I contacted the dealer to see what was going on come to find out they had told them wrong information and the dealer told me they will contact me to fix it then a week pass and no one ever contacted me then I spoke to the GM and so me and my husband had to go back in a fill out a whole new contract and again when it came close to my payment the bank had no information talked to the dealership again and they did not know what happened at all. I wasted a lot of time going in mostly every day. Still to this day it is still messed up and now the car I traded in is 3 months behind on payments and mine and my brothers credit is getting affected by it. They said that they would contact them to catch up on the payments but once again they never contacted them. If I can give this negative 5 stars I would. I never ever dealt with a dealership like this at all. More

Bait and Switch? Just another day at the office. I'm a real estate broker and have an MBA in marketing. I was very displeased with the way the dealership handles its online marketing. My husband and I'm a real estate broker and have an MBA in marketing. I was very displeased with the way the dealership handles its online marketing. My husband and I went in to see a Toyota Tacoma advertised for $17,987. It wasn't quite ready for sale, but they suggested I go ahead and negotiate subject to inspections. However, the salesperson came back only to tell me that they could not offer that vehicle for the advertised price. They could offer it for $2k higher since it hadn't gone through inspections yet. I was additionally told they didn't set that price; that their system 'auto-posts' vehicles for sale. There is so many business reasons this could never be true. Mainly, vehicles should not be offered for sale at prices that the dealership cannot honor. If you are unsure of what repairs it needs to get it ready for market, don't list it for sale until it's ready OR if you choose to list it sooner, price it in a way that you absorb any repair burden. Consumers want to know the prices they see are legitimate. I will steer clear of this dealer from here on out. I recommend you call and ask if a car is ACTUALLY for sale and CONFIRM the price before you waste your time like I did. What I honestly believe happened is they price it without it being a TRD, but I saw a faint mark from an old sticker and asked about it. I think tehy ran the VIN, found out it was TRD and didn't want to honor their price. The lack of professionalism and integrity in this scenario is worth sharing. Cheers ~ SC More

Jerked around On July 28th we bought a used Outlander Sport and are very happy with the vehicle, b for two weeks salesman has presented excuses as why he has not be On July 28th we bought a used Outlander Sport and are very happy with the vehicle, b for two weeks salesman has presented excuses as why he has not been able to get the second key for the vehicle. We have been told that the sales manager would have to approve it to the key was delayed by weather in Colorado. I called Mitsubishi and was told that the vehicle should have two keys PEROID. From what I can see and understand this car sat on your lot for over a month in which time the key could have been made. This is the worst customer service I have ever seen and am not afraid to tell a lot of people I know about this experience. Tom Harmon 9125 Copper NE #223 Albuquerque, NM 87123 505-803-4025 More

Excellent efficient and quick service. I found the car I was looking for and received quick and really polite service. My salesperson really knew the product and worked very smoothly with m I found the car I was looking for and received quick and really polite service. My salesperson really knew the product and worked very smoothly with me. More

Exceptional experience. I went to Mark's Casa Chevrolet to buy a 2016 Silverado. The sales person was professional and very informative. She understood exactly what I wanted I went to Mark's Casa Chevrolet to buy a 2016 Silverado. The sales person was professional and very informative. She understood exactly what I wanted and was able to answer all my questions. Buying my Silverado was the best car buying experience I ever had. I am extremely satisfied with my purchase, and pleased with the service I received. More

Poor professionalism overall Stopped in looking for a vehicle and was told that they would do a search and get me the vehicle that I wanted through a dealer trade. Came back 2 da Stopped in looking for a vehicle and was told that they would do a search and get me the vehicle that I wanted through a dealer trade. Came back 2 days later and they hadn't done a search at all. I was surprised that a dealer wouldn't want an additional sale in a soft car market. Plenty of other dealerships in the area with a better selection and no BS- I just drove down the street to Gallea Chevy and didn't get the hassle or unfulfilled promises. More