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Larry H. Miller Chrysler Dodge Jeep Ram 104th

Thornton, CO

4.5
1,034 Reviews

1800 W. 104th Avenue

Thornton, CO

80234

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Showing 1,034 reviews

July 11, 2025

Two years ago I thought I bought a jeep. Nope apparently I financed it. I did not hear one word of leasing it. This is ridiculous. I demand something to happen or I will get my lawyer invol More

by Grantkayla21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Diego Barrientos
Jul 12, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Grantkayla21, I’m truly sorry to hear about the confusion surrounding your purchase experience. It’s never our intention for anyone to leave feeling misled, and I can understand how frustrating this situation must be for you. Discussions around financing and leasing should always be clear, and if that wasn’t your experience, it absolutely deserves attention. We take concerns like yours seriously and would like the chance to review this with you in more detail. If we haven’t already spoken by the time you come across this message, please don’t hesitate to reach out to me directly at 720-240-2008, I’m committed to helping clarify things. Let’s get this sorted. Andrew Keadle General Manager

February 26, 2025

This store should receive 0 stars for the service department! They treat BLACK PEOPLE here like S***! Especially these two people should be fired and replaced. Advisor KIERSTIEN VETTER, did not greet More

by NADY M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KIERSTIEN VETTER AND ELI DEAGUERO
Feb 26, 2025 -

NADY M responded

I hope the owner see this response how they treat BLACK PEOPLE!

Feb 28, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Nady, thank you for taking the time to send in your feedback and it is most certainly concerning that this is the impression we gave you. After doing an investigation, looking at camera's, getting feedback from team members here and the guests that witnessed the entire situation, I do believe that the entire situation escalated not due to race but due to many different variables. In our phone calls I did let you know that I am willing to turn around the entire experience and I am sorry if what I was able to accomplish wasn't enough to do so but I am open to more conversation on what you believe is fair. Please give me a call at your earliest convenience. Andrew Keadle 720-240-2008

Feb 28, 2025 -

NADY M responded

I already gave you a chance to make it up, and you still let your team disrespect me, and if they have the ability to do so then that means it starts from the top, which is you. Every time we talk about this situation you keep telling me that I must have a misunderstanding about the service you were willing to give me. I am very competent and I'm not deaf. I know exactly what you have told me you were going to do and you still did not do that. I just don't want any more black people getting treated this way. If you're not willing to accommodate for the $20 gas and give me a new advisor, then we have nothing to talk about here. If you're ready to do so, then please give me a call, I'm not a hard person to deal with.

Mar 02, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Nady, thank you for taking the time to send in your feedback and it is most certainly concerning that this is the impression we gave you. After doing an investigation, looking at camera's, getting feedback from team members here and the guests that witnessed the entire situation, I do believe that the entire situation escalated not due to race but due to many different variables. In our phone calls I did let you know that I am willing to turn around the entire experience and I am sorry if what I was able to accomplish wasn't enough to do so but I am open to more conversation on what you believe is fair. Please give me a call at your earliest convenience.Andrew Keadle720-240-2008

February 17, 2025

So I made an appointment online for a free diagnostic for my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I More

by klippel77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the name of the young gal that was intaking cars.
Feb 20, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Klippel77, I would like to apologize for the negative experience you had at our dealership. I understand the frustration with the miscommunication regarding the diagnostic wait time. Please contact me at 720-240-2008 / andrew.keadle@lhmauto.com so we can further discuss and potentially turn this experien ce around for you. I look forward to speaking with you. Andrew Keadle General Manager

February 08, 2025

We enjoyed the buying experience. There was no pressure from the sales person, Mike P and things went smoothly. Thanks again More

by Rlschwengel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Irungaray, Michael Pogliano
Feb 14, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Rlschwengel, thank you for the great review! Your compliments surrounding Mike made our day! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager

February 06, 2025

Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

by igorsappliance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Hourieh
Feb 10, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Igor, thank you for the great review! We're happy to hear Max took care of you! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager

February 04, 2025

Max at lhm jeep was very knowledgeable and helpful in finding my new jeep. Would definitely recommend him and lhm on 104th More

by Presgmero93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Hourieh
Feb 07, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Presgmero93, thank you for the amazing review! We're delighted to hear Max took such good care of you! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager

January 16, 2025

Eli helped me out with the warranty issue. Eli is very knowledgeable and extremely helpful More

by mikejspr53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Jan 17, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Mike, thank you for the great review! Your compliments surrounding Eli made our day! We're looking forward to seeing you for your next visit! Julianne Berger Guest Experience Manager

January 03, 2025

Good not great or amazing. Service wait times are much longer than they should be. More

by JH
Recommend Dealer
Yes
Employees Worked With
Dulce
Jan 04, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

JH, thank you for the review! I'm sorry to hear that the wait times were too long, but I'm glad you had a good visit. We're looking forward to seeing you again. Julianne Berger Guest Experience Manager

December 30, 2024

Monty,our dealer,went the extra mile,literally,to get us the best possible deal! Very friendly ànd even brought the truck to our house personally. More

by Randy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monty
Jan 01, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Randy, thank you for the amazing review! We're happy to hear Monty provided you with a great experience! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager

December 30, 2024

Max took great care of me. Provided me with all information needed for my purchase. More

by hickman200128
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Hourieh, Jeffrey Low
Jan 01, 2025 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Hickman, thank you for the great review! We're happy to hear Max took such great care of you! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager

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