Back

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale

Riverdale, UT

4.0
608 Reviews

1481 W. Riverdale Road

Riverdale, UT

84405

Directions

By Type

608 Reviews of Larry H. Miller Chrysler Dodge Jeep Ram Riverdale

May 08, 2024

I had an appointment and arrived a few minutes early. They took my car in right away. Did oil change, rotated tires and even washed my car and finished a little earlier than quoted. More

by Kevan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Codee
May 07, 2024

The Service Department was great, everyone I worked with was very courteous and professional. Bry was exceptional as well as Zak. Both of them made me feel like my concerns were a priority and gave me an More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bry and Zak
May 04, 2024

My service writer was great, took all my information down, was very professional. As far as the service I was not happy! I have bought two trucks here and every time I I ask them to rotate them a certai More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer
May 08, 2024 -

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale responded

Paul, I appreciate you taking the time to share your thoughts on the service you received. I understand the frustration and it's something we need to address to ensure your satisfaction on all fronts. Please allow me the opportunity to look into this personally. If we haven't yet spoken directly, I encourage you to reach out to me. I am committed to making sure your future service visits meet your expectations and rectify any past concerns. - Brian Johnson, General Manager, (423) 503-9652

May 04, 2024

I left my truck and they never got to it. I had a 9:15 appointment and I’m the one who had to eventually find out what was going on. Gary was my service contact. He texted me one time after I More

by Tlarsen191
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
May 08, 2024 -

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale responded

I apologize for the frustration you experienced during your recent service visit. It's concerning to hear about the difficulties in communication and the scheduling mix-up. We strive to honor all appointment times and provide clear updates, so I regret that we missed the mark with your experience. Your feedback is crucial in helping us improve. I assure you that we are looking into this matter to prevent such instances in the future. If we have not discussed this personally by the time that you find this response, please feel free to reach out to me directly. I look forward to resolving this issue and regaining your trust. - Brian Johnson, General Manager, (423) 503-9652

May 02, 2024

Waited 2 hours for an oil change that I had an appointment for… should have never bought a maintenance package More

by Brylie winn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Silva, Rafael Cuevas. , Erich Black
May 04, 2024 -

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Brian Johnson, General Manager, (423) 503-9652

May 01, 2024

I had a service appointment for an oil change I arrived a little early got checked in I went to wait for the 1 hour approximate time Others than came in after me got their service appointment More

by Jeri.hardy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Silva, Rafael Cuevas.
May 04, 2024 -

Larry H. Miller Chrysler Dodge Jeep Ram Riverdale responded

I’m sorry to hear about the extended wait time and the subsequent cancellation of your appointment, Jeri. This is certainly not the level of service we aim to provide. If we haven’t discussed this in person yet, please feel free to reach out to me directly at your earliest convenience. I’m here to help and look forward to resolving this issue to your satisfaction. - Brian Johnson, General Manager, (423) 503-9652

April 30, 2024

Very professional. Handled my service request in a timely manner. Work done under extended warranty. Kept me informed of progress. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
April 30, 2024

They were prompt and informative. The service rep was very nice and helpful. It was a good experience More

by Badmann35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service representative. Awesome
April 28, 2024

Connor was great to work with. He answered all my questions. He was very professional and I would want to do business with him again. More

by Jrallred87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor was an all star!
April 27, 2024

Everybody was exceptionally nice and they were fast getting me in and out of there.I didn't have any problems.I would recommend this place to anybody More

by jeremywkrammer
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Conner
1
...