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Larry H. Miller Chrysler Jeep Avondale
Avondale, AZ
1,454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,454 Reviews of Larry H. Miller Chrysler Jeep Avondale
March 14, 2012
Had Brand New 2012 Grand Cherokee Overland a few weeks when we noticed transmission fluid drops on our garage floor. Got a service appointment for January 3, 2012. The part was ordered. After much patienc when we noticed transmission fluid drops on our garage floor. Got a service appointment for January 3, 2012. The part was ordered. After much patience in wiping our garage floor every few days and checking fluids ON OUR BRAND NEW JEEP - and no word from Avondale, I called Avondale's service department. They determined that our part was ordered on January 15 and has just been shipped and would be into the dealership within 5 days or so. March 14, the part arrives and I was able to schedule a service appointment for March 22 to get our GRAND CHEROKEE 'S leak corrected - three full months after we took home a leaking car. Realizing our dissatisfaction, we were meet by not only our service consultant but by the New Service Manager - Clint Zelez. He was able to explain the reason it took so long and was more than apologetic for the problem. He further explained that the gasket that was replaced was a reengineered gasket because of the original leak problem. Avondale Chrysler Jeep even cleaned the undercarriage of the leaked transmission fluid and its accumulated dirt and grime. They provided a rental car at their expense while our Grand Cherokee was being repaired. Clint emphasized that in the future when there is a long running service problem due to parts, they will be in closer contact with the customer. Considering the treatment the dealership's management provided us after they became aware of the lengthly problem, I believe our three month wait for a part was an aberration. We like our Grand Cherokee and although we had 2 or 3 drops of transmission fluid to wipe up from the garage floor for months, we would still recommend the car to our friends. More
by jrandjr
Employees Worked With
Clint Zelez
March 03, 2012
First,i'd like to say our sales guy (Gordon B.) was very friendly and answered all our questions.Even the sales staff not working on my deal would stop to have a chat.I like that because we all know getting friendly and answered all our questions.Even the sales staff not working on my deal would stop to have a chat.I like that because we all know getting a car can take quite some time.They have Popcorn,bottled water and a kid center for children wich was good in my case.Well anyways,I went in for a used 2010 dodge charger (wich i'm driving now) and i am totaly loving the feeling.They had a wide selection in all colors wich is a plus.I know i got more then i could ask for at a reasonable price along with the monlthy payments.Gordon did his best to scramble back n forth setting up numbers and diffrent options to look at.I Honeslty felt that avondale dodge wanted our buisness and put us in the car we wanted.We all go to dealerships with that excitment of driving off in that one you want and thats exactly how i felt leaving that dealership....EXCITED!!!.So if your looking for friendly,mature sales reps,then i strongly recomend Avondale Chrysler/Jeep.Where all in all we got what we wanted,had a blast doing it,and left happy campers :) More
by Sunblast
Employees Worked With
Gordon Byrn/Jerry Gilmore
February 23, 2012
Smitty Smith the Internet Sales Manager was responsive; always replied to every question via email or a call up and until I took delivery. The follow up is key to a sale and great sales experience-and tha always replied to every question via email or a call up and until I took delivery. The follow up is key to a sale and great sales experience-and that is exactly what he provided-Very happy 2011 JGC owner! Did I mention I drove from Chandler for this vehicle because 2 other nearby dealers took 2 days to get back to me?! More
by KJTRUMP
Employees Worked With
Smitty Smith, Internet Manager
November 05, 2011
I HAD A GREAT EXPERIENCE WITH JIM FOR A SALESPERSON. I I HAD A GREAT EXPERIENCE WITH JIM FOR A SALESPERSON. I PAID CASH FOR THE CAR AND WHEN I WAS WORKING WITH THE FINACE PERSON FOR THE FINAL PAPERWORK I HAD A GREAT EXPERIENCE WITH JIM FOR A SALESPERSON. I PAID CASH FOR THE CAR AND WHEN I WAS WORKING WITH THE FINACE PERSON FOR THE FINAL PAPERWORK HE PROMISED THINGS AND WAS WRONG AS TO WHEN AND HOW THINGS COULD BE DONE. More
by REDANDY
Employees Worked With
JIM WERKLUND
November 04, 2011
DO NOT DEAL WITH THESE PEOPLE!!!! I am still not sure if it was an honest mistake or not especially after reading some of these other reviews. We negotiated a deal on a 2011 Van. It took 3.5 hours but fin it was an honest mistake or not especially after reading some of these other reviews. We negotiated a deal on a 2011 Van. It took 3.5 hours but finally the deal was done and we exchanged keys of our trade-in for the new van...or so we thought. 10 days later (yes thats TEN) the finance guy calls looking for the $4000 down payment. We tell him that the equity of the trade-in was the down payment. He tells us "Oh no, you have to come in". Catching the theme here of getting people back in the dealership? Maybe it was an honest mistake but even so, their accounting sucks so bad that they wait 10 days? We get to the dealership and we have 2 choices, unwind the deal or pony up 4k. No brainer here, take your vehicle back. The reason if feel it could have been a mistake was the GM seemed genuinely pissed when he handed our Durango keys back to my wife. Apparently they had detailed it out to the max in anticipation of selling it. That probably was not what he was pissed about, I think it was the $1300 of new tires they added. So lets recap, they don't want to deal after the screw-up. They have probably dumped $1500 of parts and labor into a vehicle we drove off the lot. Additionally the "New" 2011 van now has about 650 miles on it. Does the term Idiots seem to ring true at all for these people. Again, mistakes are made but there was NO attempt to mitigate them. More
by jpohl
Employees Worked With
xxxx
October 19, 2011
This is the worst dealership I have ever worked with and I will never return. First of all be aware of their fees. They make up all types of nonsense fees after they agree to a vehicle price. Many other de I will never return. First of all be aware of their fees. They make up all types of nonsense fees after they agree to a vehicle price. Many other dealerships in the valley forewarned us. After I signed a contract for my new car it was delivered damaged with multiple scratches and damaged tint. After taking it in to their dealership for promised repairs they called me to pick it up only to find that not only was the work not completed they further damaged my car. Cracked tail light, paint on steering wheel(entire stressing wheel was replaced), scratches on the interior and scratches on the front bumper. They agreed to pay for repairs at another dealership. After taking my car to the new dealership, Avondale refused payment on a few of the mentioned items and have refused to return calls. To date, i still do not have my new license plates and my temporary plated have expired. They called us to inform us that our contract was not right and that they needed more money to register our car. Don't worry we only were required to pay $400 for "doc fees" that they were incapable of processing properly. I contacted Deshawn in Finance department and he promised to Fax me new temporary plates, bit still has not two days later. Issac the service writer told my wife that that the noise in the A/C can be fixed by turning the radio up and also told us that the front creaking noise was from the frame breaking in. Tyrell Russel is the service manager that promised to make it right and now refuses to return calls. I hope my review saves you a trip to Avondale. More
by Kyleyost
Employees Worked With
Tyrell, Alan, Issac
September 09, 2011
Great group to work with!! They hooked me up with the perfect 2012! My partner purchased a jeep from them two months ago and I simply had to return. Great group of guys!! perfect 2012! My partner purchased a jeep from them two months ago and I simply had to return. Great group of guys!! More
by Mikejeep2012
Employees Worked With
Frank and Bobby
July 24, 2011
Just bought a new jeep from these guys. Awesome! About 60 minutes negotiating down payment and interest rate with their financing but well worth it. Absolutely recommend this dealership. Best selectio 60 minutes negotiating down payment and interest rate with their financing but well worth it. Absolutely recommend this dealership. Best selection. Great pricing. Worked with Marty. Helluva guy! More
by newjeepguy
Employees Worked With
3
March 08, 2011
Unfortunately, I didn't know about this or viewed other sites that showed how horrible this auto dealership was/is. In short, Sunday, 10/3/10, we purchased a 2006 Nissan Sentra, with 66015 miles that ca sites that showed how horrible this auto dealership was/is. In short, Sunday, 10/3/10, we purchased a 2006 Nissan Sentra, with 66015 miles that came with a 3 year/100,000 miles “power train warranty” (aka sketchy warranty). After signing the papers and starting the engine to exit the car lot, we noticed the “Service Engine Soon” light was on. And note that the light was not on prior to us signing the papers. We immediately, informed our sales agent, April Wines. She came outside, looked at the light and informed us that since the service department is closed, to bring the car in tomorrow (Monday). We were absolutely not satisfied with their handlings in this matter. We had to threaten and do all kinds of unnecessary things a customer should not have to do. John Goodard, customer service manager, treated us well and gave the ok for the repairs to be taken care of by them on 10/16/10. Their sales associate, Amy Wines did and said whatever was necessary to make the sale. We felt abused and disrespected by Bob Lackner, sales manager AFTER the sale was done. FOR MORE DETAILS: Monday, 10/4/10, Ronnie and I (Maurita) Jack took the car in to Avondale Chrysler. April led us over to the service area and a gentleman from there looked at the car for about 10 – 15 minutes while we waited at April’s desk. The service guy informed us that because it’s a Nissan, they wouldn’t be able to give us much information. They were able to reset the computer code that it showed them. As a result, it turned off the “Service Engine Soon” light. He said if we had any further problems to let the sales area know and the car may need to be taken to Nissan because their computers won’t talk to Nissan cars. Saturday, 10/9/10, our son informed us that on the way home from work, he noticed the “Service Engine Soon” light came on again. We called Avondale Chrysler at 5:10pm but was informed by Angela (who answered the phone) that the service area was closed and to call back Monday. Monday, 10/11/10, I (Maurita) called Avondale Chrysler to have the car looked at and informed them of the problem. Isaac, in the service department, said to bring the car in and leave it with them. I went to Avondale Chrysler’s service dept. Brian said to take the car to Avondale Nissan to see why the light keeps coming on. Avondale Nissan informed me of a diagnosis fee of $110. Because we just purchased the vehicle, we didn’t feel we should pay for the car to be diagnosed and repaired by Avondale Nissan. “Dre”, sales manager informed us they would take care of the diagnosis fee and to wait and see what’s wrong with the car before discussing anything further. Brian, at Avondale Chrysler said the car probably wouldn’t be ready until tomorrow. But that the light was on due to an emissions problem. Tuesday, 10/12/10, Brian informed me I could pick up the car. After seeing the paperwork, Avondale Nissan replaced the vent valve and reset the system code. The “Service Engine Soon” light was no longer on. Avondale Chrysler paid for that work to be done. We drove the car home. Wednesday, 10/13/10, our son informed us that on the way home from work (around 9:00pm), the “Service Engine Soon” light came on again. Thursday, 10/14/10, Ronnie Jack visited Avondale Chrysler and spoke with Dre and informed him that the light came on again. Dre immediately said he couldn’t continue paying on the repairs of the vehicle and that he shouldn’t have paid for the first repair. Later that afternoon, Ronnie took the car to Avondale Nissan and was informed by Tony that Chrysler told them the car was coming in. Ronnie told them that the light came on again and Chrysler assured Ronnie there would not be another diagnosis fee. But the car would have to be left overnight. So, that’s what we did. Friday, 10/15/10, Ronnie called Dre to inform him that we took the car to Avondale Nissan and wanted to receive clarification of whether they at Avondale Chrysler would take care of the subsequent repair cost. Dre clarified that they would not take care of the repair cost. Ronnie then asked if Dre was saying we were pretty much on our own. He was referring to repairs. Dre informed Ronnie yes. Dre also informed Ronnie that our warranty wouldn’t cover the problem and that Avondale Chrysler took care of it the first time but wouldn’t be taking care of it this time. Ronnie called Avondale Nissan to get an update on the car. They informed Ronnie that they had not yet diagnosed the problem and would need to keep the car another day. Saturday, 10/16/10, Tony at Avondale Nissan service department called Ronnie around 11:30am to inform him of the problem. The diagnosis was a computer, canister, and emissions-type problem. The cost to fix the problem would be around $700. Tony wanted to clarify who would take care of the service cost. Ronnie requested that Tony call Avondale Chyrsler to verify again if Chrysler would cover the cost. Ronnie called Tony around 1:30pm for an update. Tony informed Ronnie that he left a message but no one from Avondale Chrysler service called back. We were absolutely not satisfied with their handlings in this matter. We had to threaten and do all kinds of unnecessary things a customer should not have to do. John Goodard, customer service manager, treated us well and gave the ok for the repairs to be taken care of by them. Their sales associate, Amy Wines did and said whatever was necessary to make the sale. We felt abused and disrespected by Bob Lackner, sales manager AFTER the sale was done. More
by jackfamily
Employees Worked With
April Wines, Bob Lackner, Dre, sales mgr; John Goodart, svc mgr
