Very simple.........the best new-vehicle buying experience in my life time. The sales agents were professional, helpful, and answered my questions off the top of their heads...or got back with me with an answer if they could not. They were "honest" interactions.....and there was no buying pressures. Also, I could not have been happier with the pricing on the vehicle that I had selected. The 1 year service package was also attractively priced.....and I did purchase it. What else could someone want?